1. Takoya L Leach
Customer Care Associate
Raleigh, North Carolina
474 Dacian Rd Raleigh, NC 27610
919-231-4742 (home)
919-400-1965 (mobile)
takoya.leach@yahoo.com
OBJECTIVE
I have quite a bit of quality customer service experience which is why I feel that I would be an asset to
your company.
WORK HISTORY
Customer Care Associate
Time Warner Cable, Morrisville, NC 27560
Nov 2014 – Dec 2015
• Assist with technical support for cable services
• Support billing and up-sell when needed
• Be the first level of support for internet and phone services
Customer Care Associate (Escalations Specialist)
Xerox, Raleigh, NC 27616
May 2012 – Jul 2014
• Be a level of support for customers beyond the level 1.0
• Be the POC for customers with technical issues or with their online orders
• Ensure customer satisfaction with order by fixing issues that arise
Customer Service Representative
Xerox, Raleigh, NC 27616
Mar 2012 – Apr 2012
• Answer calls about Rx rejection codes
• Provide customer excellent customer service
• Answer questions and direct to the proper department if/when needed
Customer Service Representative
ACS, Raleigh, NC 27616
Aug 2009 – Feb 2010
• Take calls from customers about claims
• Answer questions about what their plan was or premium was
• Help them with changing their insurance plan
• Give information about their plan

2. Customer Care Associate
ACS, Raleigh, NC
Aug 2010 – Aug 2011
• Take calls from customers about Apple products
• Answer questions about what the products could do and selling products
• Listen to customers and helping them fix technical issues with their computers
• Work to ensure customers are satisfied
Banquet Server
Marriott International Hotel, Raleigh, NC
Aug 2005 – May 2009
• Take calls from customers about claims
• Answer questions about what their plan was or premium was
• Help them with changing their insurance plan
• Give information about their plan
Auditor
RGIS, Raleigh, NC
Jun 2007 – Oct 2007
• Count items
• Ensure each item is counted for
• Properly use 10-key Calculator
• Be quick but efficient and accurate
Telemarketer
Telnet Marketing, Raleigh, NC
Mar 2004 – Apr 2004
• Call business owners about phone service
• Try to sell business owners BellSouth service
• Get contracts signed
Waitress
Frank's Pizza & Italian Restaurant, Raleigh, NC
Aug 2003 – Sep 2003
• Fix customer drinks
• Bring customer menus and take orders
• Keep a smile
Basic Trainee
U S Air Force Reserve, Lackland Air Force Base, TX
Jul 2003 – Feb 2004

3. • Follow instructions
• Perform the duties of a basic trainee
• Control trainees in my element
Housekeeper
Beck's Romance Motel, Fayetteville, NC
Jan 2003 – Apr 2003
• Clean and vacuum rooms
• Make beds
• Clean and mop bathroom
Teacher
God's Little Angels #2, Fayetteville, NC
Oct 2002 – Nov 2002
• Change and feed children
• Teach lessons
• Make sure that the children are safe at all times
Cashier
Sports Authority, Raleigh, NC
Dec 1999 – Jan 2000
• Count cash in drawer at the end of the night
• Be pleasant to customers
• Make the correct change for the customers
General Worker
Pizza Hut, Raleigh, NC
Dec 1998 – Aug 2000
• Cash out customers
• Answer phones
• Help wherever needed
WORK EXPERIENCE
Chief Judge
Wake County Board Of Elections, Raleigh
Nov 2009 - Present
 Ensure all supplies are picked up and returned on time
 Oversee all volunteers and observers ensuring elections laws are followed
 Try to keep everything running smoothly for the election.

4. EDUCATION
Accounting & Bookkeeping
Eventrix, Online
2016 – 2016
Middle Grades Education with a Concentration Math and Language Arts
Fayetteville State University, Fayetteville, NC
2000 – Current
High School Diploma
William G. Enloe, Raleigh, NC
1998 – 2000
East Wake High School, Wendell, NC
1996 – 1998
Band
SKILLS
Teaching people
Helping people
Anything with math
Helping to organize
Microsoft Office Suite
Microsoft Outlook
REFERENCES
Available on request.