1. CORNELIA GORMAN
Atlanta, GA • 404-368-1957 • cgorman3000@yahoo.com
ADMINISTRATIVE PROFESSIONAL W/ACCOUNT MANAGEMENT EXPERTISE
Administrative professional with nearly 20 years of highly visible success in customer facing administrative and sales support
roles. Highly skilled in servicing and expanding relationships with key clients while supporting new customers. Recognized as
an exceptional influencer who is able to generate agreement and action. Able to quickly master new concepts, methods, systems,
and technology platforms necessary to succeed in modern business world.
KEY SKILLS AND ABILITIES
Account Management
Customer Service
Administrative Management
Transaction Processing
Accounts Receivable
Relationship Building
Sales Support
Negotiation & Closing
Microsoft Office
ACCOUNT MANAGEMENT EXPERTISE
Service and expand relationships with clients by cultivating long term relationships, selling win-win solutions, and anticipating
clients’ needs or potential problems. Comfortable approaching and working closely with customers of all backgrounds. Rely on
excellent administrative skills and expert product knowledge to achieve mutual success.
 Demonstrate unparalleled subject matter expertise through employment experience, research, and awareness of trends
 Consult with customers to understand their needs and best position solution offerings
 Collaborate with colleagues and management to coordinate account management efforts and develop effective sales plans
 Offer tailored account reviews to introduce client to new solutions and expand revenue streams
 Follow up and maintain contact with clients to address problems, determine satisfaction, and ensure satisfaction/loyalty
 Communicate valuable feedback to internal marketing teams, sales managers, and executives to guide future efforts
PRESENT EMPLOYMENT
Agilysys, Alpharetta, GA Business Operations Support Specialist 2012-Present
Work closely with Finance Team to review and process recurring support billing while supporting Business Operations growth
and capabilities. Manage support backlog line items to ensure accuracy and timeliness of billing.
 Work directly with customers to create specific support reports as requested and set up internal tracking tools
 Receive, review, and forward internal staff inquiries to appropriate personnel for follow up
 Review automatically generated support renewal sales orders to validate accuracy and make adjustments/corrections as needed
 Create sales orders to reflect transaction billings; review and process support cancellation requests
 Process validated renewal sales orders to issue customer invoices
 Coordinate with Finance Team to identify, research, and resolve missing or incorrect support billing
PRIOR EXPERIENCE
Matrix Resources, Atlanta, GA - LOGISTICS COORDINATOR - 2008 to 2012
Countrywide Home Loans, Richardson, TX - LOAN ADMINISTRATOR - 2006 to 2008
IBM, Dallas, TX - LOGISTICS & MAINTENANCE COORDINATOR - 2001 to 2006
IBM, Atlanta, GA - BUSINESS PARTNER ASSET SUPPORT FULFILLMENT ADMINISTRATOR - 1999 to 2000
IBM, Atlanta, GA - BUSINESS PARTNER ORDER ENTRY FULFILLMENT ADMINISTRATOR - 1997 to 1999
EDUCATION
Bachelor of Science in Political Science, Kennesaw State University