Cidalia Rodrigues is a senior logistics and transportation professional with over 5 years of experience in ocean import and export protocols, documentation, and customer service. She has strong analytical, problem-solving, and interpersonal skills and is highly organized and detail-oriented. Cidalia is currently an Administrative and Financial Officer where she implements policies and handles customer service. Previously, she worked as a Sales Representative/Customer Service/Import and Export professional, coordinating all export deliveries and handling all aspects of ocean imports and exports, including documentation and resolving issues. Cidalia is seeking a challenging position in logistics management offering growth opportunities.

1. AREAS OF EXPERTISE
Works well
independently
Rate negotiations
Detail-oriented
Customer service-
oriented
Global logistics
Shipment consolidations
planning
Ocean Imports and
exports
PROFESSIONAL
Portuguese speaker
Spanish speaker
English speaker
French speaker
PERSONAL DETAILS
E:
cidaliaseita@hotmail.co
mDriving license: Yes
PERSONAL SKILLS
Team player
Customer focused
Sales driven
Charismatic
Cidalia Rodrigues
PERSONAL SUMMARY
Senior logistics and transportation professional with strong record in Ocean
Import and Export protocols, documentation, and customer service.
A Customer service expert with sound judgment and an ability to resolve
problems tactfully and diplomatically. Highly organized and detail-oriented with
more than 5 years experience supplying thorough, organized administrative
support to senior executives. Highly skilled in troubleshooting all accounting
issues with speed and efficiency. Offering exceptional analytical, problem-
solving and interpersonal skills. Seeks a position in logistics management
offering challenging growth opportunities in a fast-paced professional
environment.
Keen to find a challenging position within an exciting employer in London, where
I will be able to continue to increase my work experience & develop my abilities.
WORK EXPERIENCE
Limpezas Durbe Ltd, Lisbon, Portugal
Administrative and Financial Officer Dec2015-Present
Implemented all administrative and business development policies of the
company.
Duties:
 Maintain all office systems in accordance to the prescribed standards in
order to ensure smooth functioning at all times.
 Handle customers on telephone and in person with queries and
problems.
 Train new employees in administrative tasks within the department.
 Maintain records and file data according to category.
 Communicate with management, staff, suppliers and customers to
ensure a pleasant work environment.
Pinto Bastos Navigation, Sa-Lisbon, Portugal
SALES REPRESENTATIVE/CUSTOMER SERVICE/IMPORT AND EXPORT
Mar1992-Dec2012
Was responsible for coordinating all export deliveries with ocean and air
companies. Prepared orders for shipping to international and domestic markets.
Handled all aspects of Ocean Import and Exports of freight, whether FCL or
LCL. Booked and arranged the domestic transports to/from the port,
documentation, follow-ups as needed, Billing. ISF Filing, Generated T&E
inbound.
Duties:
 Communicated all emergencies, delays due to weather and carrier
schedule changes to customers and supervisors.
 Completed all necessary customs documents and other paperwork.
 Produced bills of lading and updated shipment status information.
 Manually created shipments, assigned carriers and dispatched
shipments.
 Resolved problems for customers, warehouses and carriers.
 Received, edited, verified and coordinated information on shipments with
production scheduling, warehouse shipping, and customer service
departments.
 Completes end of month billing to customers by manages current client
base.
 Liaised with overseas partners, suppliers & customers.
 Resolves inventory allocation problems by monitoring finished goods,
anticipating needs and placing and expediting inventory replenishment.
 Verifying receipt of inventory, reconciling transaction reports and
manages current client base.

2.  Resolved problems for customers, warehouses and carriers.
 Served overseas agents as per requirements, updating them and solving
problems that arose.
 Always gone above and beyond for customers to accomplish what-ever
it took to make the transport of their freight as smooth as possible.
KEY SKILLS AND COMPETENCIES
Shipping and receiving
Cash flow management
MS Windows proficient
Quick learner
Strong client relations
Exceptional communication skills
Creative problem solver
AS/400 experience
LTL & FCL knowledge
Excellent time management
Commercial awareness with good
communication and negotiation skills
Expertise in invoice and payment
transactions
Account reconciliation
Strong in MS Access and Excel
Superior attention to detail
Ocean imports & exports
Superior negotiation skills
Attention to detail, adaptable and keen
to learn
Excellent customer service skills
together with a real team player ethos
VOCATIONAL & TECHNICAL COURSES
 Customer services and Customer Satisfaction
 Understanding of customer expectations
 Representing companies
 How to deal with customer requirements
 Stress and conflict management, building customer’s loyalty
 Advanced Spanish language for professional environments
 OFFICE2007-Advanced solutions
 Personal and professional development
 English for professional environments
 Marketing and publicity
 Sales techniques
REFERENCES
Available on request.