Stephen Goodson Jr. has over 10 years of experience in logistics, customer service, and administrative roles. He has a strong background in shipping operations, account management, and process improvement. Currently, he works as a business analyst where he identifies inefficiencies and implements approved solutions. Previously, he held supervisory roles overseeing shipping departments and customer service teams.

1. STEPHEN GOODSON JR.
Las Vegas, Nevada 89129 • (310) 502-1823 • sgoodsonjr@gmail.com
Highly motivated administrative professional with over ten years of experience in the Air Cargo, account management
and call-center operations within the industries of logistics and telecommunications. Highly competitive, persuasive and
articulate, able to achieve results believed to be impossible. Meets challenges with solutions and processes to increase
efficiency, customer satisfaction and revenue.
QUALIFICATION SUMMARY
 Talent for identifying customer needs and presenting appropriate company product and service offerings.
 Demonstrates the ability to gain customer trust and provide exceptional follow-up, leading to increased
repeat and referral business.
 Reliable, well organized and detail oriented with the ability to handle multiple assignments as needed.
 Expertise in resolving unexpected issues as they arise.
 Proficient with Microsoft Office and other software programs.
KEY SKILLS
Distribution Management Staff Training and Management Maintaining Shipping Standards
Contract Negotiation Customer Service Driver Audits
Domestic & International Shipping Corporate Account Management Process Improvement
PROFESSIONAL EXPERIENCE
SCIENTIFIC GAMES, Las Vegas, Nevada 2013 - 2016
Business Analyst
 Develops subject matter expertise on assigned core business areas,
 Identifies bottlenecks in the business process and meets with stake holders suggest solutions for
improvement based on lean concepts, data analysis gathered through key performance indicators,
flow charts and time observations.
 Provides timelines and keeps stakeholders updated with progress of the project.
 Implements new processes approved by stakeholders by creating standard work and providing
training to end users.
 Assist with the facilitation of strategic Kaizen events
 Provides Technical Support and training to end users of the AS400 warehouse management
system and Oracle.
Lead Customer Service Representative
 Supervises a team of 7 staff and all international and domestic shipping operations in the Game
shipping dept.
 Well versed in Oracle and how it applies to the company’s shipping processes.
 Assisted with merging operations and systems processes for Oracle and AS400 warehouse
management system Games.
 Oversees all aspects of orders from scheduling to shipping, including order changes and
monitoring the shipping process from start to finish.

2.  International and domestic shipping and logistics for gaming equipment and systems. This
includes scheduling the shipment departure and delivery, estimated cost and coordinating the
compliance and regulation concerns when necessary.
 Supervision and training of shipping staff. This includes relaying all management concerns to
staff in a timely manner and assisting staff with their roles and responsibilities in order to meet
departmental goals.
 Utilizes strong written and verbal communication skills to maintain organization,
accountability and customer satisfaction.
 Working directly with shipping vendors to meet expected deadlines and coordination of
shipments.
 Designated Super User for all shipping systems. Other technical skills include departmental
troubleshooting, timely shipping/email correspondence and system issue resolution.
 Managerial skills include meeting attendance, professional development through training and
travel.
 Participated in multiple Kaizens and Process Improvement events including the WMS
integration efforts.
LASERSHIP INCORPORATED, Dulles, Virginia 2010 - 2013
Lead Logistics Coordinator
 Oversees delivery drivers to ensure shipping standards are maintained and deliveries of
shipments are accurate, prompt and overall efficient.
 Utilizes strong written and verbal communication skills to maintain organization,
accountability and customer satisfaction.
 Ensures that quality customer service is provided, customer and or shipment issues are
resolved and deadlines are met.
 Handles domestics and international shipments using proficient comprehension of local and
international geography, problem solving skills and transportation related resources.
 Supervises staff and provides new hire training and reinforcement training for current
employees supervised.
 Conducts driver audits to ensure quality assurance standards are maintained. Also ensures that
compliance with all state, federal, environmental, safety and hazardous waste regulations are
met.
 Ensures that goods are shipped in the most timely and efficient manner according to the
documented processes, including planning the transportation route and payload, selecting the
mode of transportation, tendering the order for transportation, and tracking the shipment from
pick up through delivery all the while targeting cost reduction, freight savings, service and
contractual requirements.
 Handled custom critical next flight service, for time-sensitive delivery worldwide.
 Worked directly with customers to manage issues and concerns regarding their shipments and
to direct drivers in coordination with company standards and shipment requirements.
 Supervised delivery drivers to ensure on time pick-up and delivery of shipments.
 Assign shipments to drivers on a specified route to deliver packages to customers. Shipment
tracking from pickup through delivery all the while targeting cost reduction, freight savings,
service and contractual requirements.

3.  Maintained records regarding transportation vehicles monitored and controlled, as well as
schedules and records of calls and orders received.
 Assisted with daily data entry regarding billing and driver payouts. Prepared bills of lading,
determined freight rates and other logistical tasks when necessary.
DAYLIGHT TRANSPORT/ INTERSTATE PERSONNEL, Torrance, California 2009 – 2010
Client Services Representative
● Assisted customers with the processing and calculation of rate quotations based on customer’s
service contracts by identifying and securing opportunities for shipping while balancing service
and cost.
● Scheduled freight pickup appointments for customers.
● Dealt with heavy call volume, resolved shipment related conflicts, multi-tasked assignments with
customer inquiries, provided high level of customer service and used general math skills for rate
quotes.
● Handled meticulous, detailed oriented tasks while attended to client needs or concerns using focus-
thoroughness, follow through and excellent written and verbal communication skills.
● General data entry, paperwork, attended required meetings and solicited supervisory assistance
when needed.
● Monitored and tracked orders and equipment and followed up on findings. Used problem solving
skills when necessary.
● Handled spot pricing negotiations with vendors and customers while building customer
relationships at the operational level
E D I EXPRESS, Gardena, California 2007 – 2009
Major Accounts Representative
● Managed all aspects of major accounts assigned to ensure customer expectations and service levels
were met.
● Scheduled and coordinated time sensitive freight to ensure company transit times were met.
● Created and distributed revenue and performance reports to management for accounts managed.
● Worked very closely with sales executives to maintain and increase business for Major accounts.
● Handled special assignments as assigned to by upper management.
● Resolved escalated issues related to delivery performance of customer’s freight as assigned.
Calmed dissatisfied account holders, repaired trust, locate resources for problems resolutions and
designed best-option solutions.
● Assisted with taking incoming customer service calls, resolving customer issues and provided
quality customer service.
● Handled customer inquiries, complaints, product and services questions and payment options.
LOWE'S HOME IMPROVEMENT, Hawthorne, California 2005 -
2006 Receiving Clerk
● Worked in the Associate/Receiving Department by receiving and stocking merchandise as needed.
● Verified the correct amounts of items received and inspected the items to ensure their quality
before merchandise was stocked or stored.
● Maintained accurate inventory records, paperwork and reports which were provided to
management.
● Contacted shippers directly if problem existed with items received or discrepancies were found.
● Maintained proper safety standards in the receiving and storage areas designated.

4. ● Generally reviewed purchase orders, gathered and packaged the appropriate quantities of goods,
and placed them on outgoing trucks.
● Assigned to special project teams to set up special store displays.
SWISSPORT CARGO SERVICES INCORPORATED, Los Angeles, California 2004 - 2005
Cargo Agent/Dangerous Goods Specialist
● Processed airway bills and booked cargo for major airline.
● Checked import/export documentation to determine cargo contents, and classify goods into
different fees or tariff groups.
● Contacted vendors and or claims adjustments departments in order to resolve problems with
shipments.
● Determined method of shipment, prepared bill of lading, invoices, and other shipping documents.
● Direct participation in cargo loading in order to ensure completeness of load and even distribution
of weight.
● Entered shipping information into the computer system using handheld scanner or manually.
● Approved movement of Hazmat materials in compliance with the Transportation Security
Administration rules and regulations.
AT&T WIRELESS SERVICES INCORPORATED, Cerritos, California 2002 – 2004
New Account Services Representative
● Analyzed and processed consumer and business credit applications, managed accounts and
provided quality customer service for new clients. Use strong communication skills to satisfy new
customer needs.
● Manually activated consumer and business cellular phones.
● Handled customer service inquiries as needed, conducted minor account research and performed
minor trouble-shooting related tasks.
● Utilized consultative selling skills to close sales within assigned accounts.
● Demonstrated progressive record of sales achievements and account retention.
EDUCATION
Oakwood College Huntsville, Alabama 1999
Major, Accounting
Los Angeles Southwest College Los Angeles, California 2000
Major, Accounting
Ashford University San Diego, California 2013
Major, Human Resource Management
REFERENCES UPON REQUEST