1. Dilan Antony Christopher
Baba Hassan Building, Flat # 216, Al Qusais
Telephone : M –056 844 1423
E-mail : Dilanchristofer@gmail.com
Looking for a Sales Executive, Customer Service, Customer Support position in
an established organization & to become a Reputed Personality in a stimulating
&a challenging working environment.
P r o f i l e S u m m a r y
 Work effectively under pressure and the ability to work as a team and be result oriented.
 Pro-activeness and problem solving skills.
 Dedicated and detailed — high level of accuracy and strong attention to detail.
 Competencies in Buisness Deverlopments, Import/ Export documentation, Relationship
Management
 Possess a strong background in Sales co-ordination & Customer Service.
 Demonstrated ability to work independently, perform under pressure, multitask on several
assignments, and meet strict deadlines.
 Well organized, quick learner and dedicated team player.
 Well versed with MS Office & IT Software.
 Seeks a rewarding career to share and enrich knowledge and experience.
E x p e r i e n c e S n a p s h o t
Business Deverlopment Executive –
CL Synergy (Pvt) Ltd, Sri Lanka - 2014-2015
 Listening to customer requirements and presenting appropriately to make a sale.
 Maintaining and developing relationships with existing customers in personand via
telephone calls and emails.
 Cold calling to arrange meetings with potential customers to prospect for new
business

2.  Responding to incoming email and phone enquiries.
 Acting as a contact between a company and its existing and potential markets
 Negotiating the terms of an agreement and closing sales.
 Gathering market and customer information.
 Representing the organisation at trade exhibitions, events and demonstrations
 Presenting the service in a structured professional way face toface.
 Reviewing team sales performance, aiming to meet or exceed targets.
 Familiar with all relevant local authorities, customs procedures and documentation.
 Close contact with Customers.
 Direct Reporting to General Manager & CEO.
 Negotiating & Quoting Rates to Customers as per Current Market Level.
 Close Coordination with Clients to improve the good relationship.
 Ensuring implementation, awareness and compliance with the existing shipping
process.
 Briefing Clients on current procedures and assisting them with whatever problems
they encounter.
 Preparing Power Point Presentation Reports.
 Consistently provided high-level of Service and professional image at all times.
 Direct liaison with overseas agents & Shipping Lines.
 Collecting & Providing Market information.
 Preparation of B/Ls, invoices, export docs, etc.
 Customer invoicing & following up for payments.
 Sending Quotations to Customers as per their inquiries.
 Updating Daily Customer Visit Charts
 Maintaining Profitability Report
Operation Executive – HELANIC TRAMP MARITIME (PVT) LTD. (Bulk, general and
project cargo handling Agency)
Evolve Technologies – 2013 - 2014
 Cargo supervising
 Cargo Loading/Discharge tally reporting
 Cargo discharge supervising
 Customs Documentation and Handling
 Documentation
 Stevedore management/Handling
 Handled Port and Terminal authorities

3. P r o f e s s i o n a l Q u a l i f ic a ti o ns
Successfully completed Certificate in Logistic Services, Freight Forwarding & Multi Modal
Transport at Achievers Lanka High education institute, Sri Lanka.
Following a Diploma in Computer Studies (HND)
lDM Campus – Sri Lanka
Followed Certificate in Shipping at INSTITUTE OF CHARTERED SHIPBROKERS.
(Introduction for shipping and Port agency).
E d u c a ti o n Q u a l i f ic a ti o ns
A/L (General Certificate of Advanced Level Examination) (English Medium)
 BUSINESS STUDIES Credit (C)
 INFORMATION TECHNOLOGY Credit (C)
 GENEREL ENGLISH Credit (C)
O/L (General Certificate of Ordinary Level Examination)
Passed General Certificate of Ordinary Level in year 2010 (English Medium)
 Religion Credit (C)
 Mathematics Distinction (A)
 Health Credit (C)
 English Credit (C)
 Arts Credit (C)
 Commerce Credit (C)
 Sinhala Credit (C)
 History Credit (C)
 Science Credit (C)
 ICT Simple pass (S)
P e r s o n a l D e t a i l s
Nationality : Sri Lankan
Date of Birth : 24th of December 1994,
Visa Status : 30 Days Visiting Visa Till 27th of February
Languages : English & Sinhala
Reference : Provided on request