1. 4774 PERIWINKLE CRESCENT WINDSOR Ontario N9G 3G8,  519-300-6456
rowayed.qudso@gmail.com, https://goo.gl/XIyV7p
Rowaid Qadso
OBJECTIVE
To obtain a front customer service/sales position within your company utilizing my organizational and
excellent customer service skills obtained throughout past work experience. Having high work ethics and
values, Ican also bring a lot of value to your company and exceed your expectations.
PROFILE
 Experienced at presenting marketing, administration, public speaking and assisting people
 Knowledge of job development fundamentals and labor market information
 Professional demeanor with a positive attitude
 Capable of working in a fast paced environment
 Able to troubleshoot and overcome objections
 Excellent communication skills, fluent in English , Arabic and Kurdish
 Previous infield marketing, retail sales and customer service experience
PROFICIENCIES
Public Speaking Skills  Effective Trainer  Problem Solving / Critical Thinking  Interpersonal Skills 
Team Player Strong Work Ethic and Values  Excellent Communications Skills  Customer Service Skills
 Familiar with WIA Microsoft Office  Quality Assurance  Multi-Task  Time Management
RELEVANT EXPERIENCE
 10 years of experience in marketing and
business management.
 Reconciled all bank and credit card accounts.
 Solid background in the business world, and
dealt successfully with marketers and promoters
and dealt with efficiently and effectively
 Executed financial reporting on multiple
properties using Excel.
 Researched and resolved collections and billing
disputes with efficiency.
 Traveled and worked in multiple locations
within province
 Experienced in dealing with multi-national
customers
 Sorted incoming mail
 MS Office experience & banking knowledge.
WORK EXPERIENCE
Sale Representative
Duty Free Shop of Erbil
Sales (Merchandiser)
Alseera & Alteeb Co.
Cashier
Karam Sadniat
Front Desk
Internet center café
Erbil, Iraq
Erbil, Iraq
Damascus, Syria
Kuala Lumpur,
Malaysia
2012 – 2014
2011 – 2012
2011
2010
Computer Retail Sales
Al-Hadif Co
Baghdad, Iraq 2004 - 2008

2. EDUCATION & TRAINING
WHMIS Certificate, 2015
New Canadian Centre of Excellence Windsor, ON
Canadian Workplace Culture and Communication, Pending
New Canadian Centre of Excellence Windsor, ON
English for Office Administration and Customer Service, Pending
New Canadian Centre of Excellence Windsor, ON
Business Writing, Pending
New Canadian Centre of Excellence Windsor, ON
Service Excellence Certificate, 2015
Ontario Tourism Education Corporation Windsor, ON
WHMIS Certificate, 2015
Ontario Service Safety Alliance Windsor, ON
Worker Health and Safety Awareness in 4 Steps, 2015
Training Certificate- UHC
Workplace Essentials Certificate, 2015
Canadian Tourism Human Resource Council Windsor, ON
Smart serve, 2015
Ontario Certificate, Smart Serve Ontario Windsor, ON
National Food Safety, 2015
Training Program Certificate, Canadian Restaurant and Foodservice Association
Windsor, ON
Enhanced Language (ELT), 2015
Training Certificate- UHC Windsor, ON
Labour Market Placement Process,
New Canadian Centre of Excellence Windsor, ON
Work Place Culture Training, 2015
New Canadian Centre of Excellence Windsor, ON
Software Application, 2010
University Utara Malaysia Kedah Malaysia
Wireless Communication System (Wireless Network Fundamentals), 2009
University Utara Malaysia Kedah Malaysia
Electronic Business, 2009
University Utara Malaysia Kedah Malaysia
Bachelor Degree in Operation Research, 2003-2007
Al_ Rafidain University College Baghdad, Iraq
References & Transcripts Available Upon request