This document is a resume for Melanie Miranda summarizing her professional experience in logistics and customer service roles over the past 10 years. She has extensive experience coordinating logistics operations and international shipments as a logistics coordinator for RL Jones Customs House Brokerage and Panasonic. Prior to that, she held roles in export administration, sales, and customer service. She has strong computer, communication, and language skills and a proven track of achieving goals like reducing costs and improving on-time delivery rates.

1. Melanie Miranda
San Diego, CA 92154
melaniemrd@gmail.com - 619-930-1597
Professional Summary
Logistics Coordinator with 4 years overseeing operations, transportation, distribution and logistics for a Top Worldwide
Company. Extensive Experience In Logistics, Customer Service, Sales, Technical Support Highly Motivated, Fast
Learner and Easily Trained facilitator with outstanding interpersonal and negotiation skills. Willing to go the extra mile to
reach company goals.
Transferable Skills
Helpful Dependable Worker
Fast Learning Skills Multi-Tasking
Computer Skills Strong Communication Skills
Excellent Customer Service Great Listening Skills
Languages
English (100% Written and Spoken)
Spanish (100% Written and Spoken)
Work History
04/2015 to Current
Logistics Coordinator
Rl Jones Customs House Brokerage–San Diego, CA
International Freight Coordination (Air and Ocean)
Coordination of Container Drayage Services
Preparation of Customs Paperwork
Preparation of Delivery Orders
Coordinate payment of all related charges to release shipments
Provide Excellent Customer Service
03/2014 to 04/2015
Logistics Coordinator
Panasonic Corp of North America –San Diego, CA/Tijuana, MX
Manage Direct Shipments to US Electric Consumer Retailer, Ensure on time Delivery for all of our shipments Daily Track
& Trace all of our shipments Establish a great relationship and communication with Transportation Carriers.
Select appropriate delivery methods to minimize delivery costs and maximize customer satisfaction
Develop and maintain transportation and distribution procedures to maximize delivery efficiency.
Determine the release of manufacturing orders; negotiate with factory to ensure availability of materials and other
manufacturing resources in order to attain the fulfillment of customer orders.
Create weekly Shipment delivery result report.
Manage Freight Payment and Freight Claims Processing.
Used Keen Observation and Great Team work internally and also with carrier.
Achieved 98% on-time shipment rate.
Reduced operating budget to a minimum Logistics Cost% and failed shipments by less than 3% by implementing new
policies and procedures.
Reviewing and authorizing each invoice to insure that all Freight Charges are correct.
Communicated all emergencies and delays due to weather and carrier schedule changes to customers and supervisors.

2. 03/2012 to 03/2014
Export Administrator
Panasonic Corp of North America –San Diego, CA/Tijuana, MX
Coordinate with the overseas customers and our Freight Forwarders (FF) to arrange the shipping of the cargo (main
markets: Asia, Europe and Latin America).
Obtain the shipping quote from the FF and determine the best means to move the shipment from Mexico or North
American markets to our Overseas Customers.
Processed customer's orders and monitored the order process
Track the travel of the shipment, from dispatch to delivery and make certain goods reach the receiver in good condition
and on time
Prepared export Documentation (invoice & packing list, certificate of origin) Ensured On time border crossing in order to
depart/ arrive shipment on time.
Filing AES- SED with U.S. Customs
Ensure compliance with international law in the coordination and the preparation of documentation for all export
shipments associated with designated countries and customers, to include understanding of INCOTERMS
Created a monthly KPI Report to ensure our transportation lead times where being met satisfactory.
Increased efficiency in overseas shipping operations—effectively trimming over $20,000 of the operating cost.
09/2009 to 03/2012
Sales Representative
St John Companies/PDC Healthcare –Valencia, CA/Tijuana, MX
General Office admin- The St John Companies and Precision Dynamics.
Manage customer inquiries and Sales in the mean while providing them excellent customer service.
Assist with helping cut cost in the Medical supply purchases.
09/2009 to 03/2012
Customer Service Rep
Verizon USA /Tijuana, MX
Give support and assist customers with their connectivity issue as well as with any Issue that they might have and resolve
their problem during our conversation while making it easy for them to follow.
Addressed and resolved customer product complaints empathetically and professionally
Accurately documented, researched and resolved customer service issues.
Answered High Volume calls on a Daily Basis and addressed customer inquiries, solving problems and providing new
product information.
ACCOMPLISHMENTS
Reduced our Air Shipment Cost by implementing a new Carrier which saves us $20,000
Maintained consistent and on-time delivery record with 98 % of all orders arriving on time.