Didier Hapdey has over 15 years of experience in customer service roles across various industries including cruise lines, ferry services, retail, and insurance. He is fluent in French and English and has strong communication, organization, and customer service skills. His career history demonstrates an ability to work effectively under pressure while providing excellent customer service and achieving sales targets.

1. Didier Hapdey
41 Norfolk Road, Brighton, East Sussex, BN1 3AB
07564 215388 / didierhapdey@hotmail.com
Personal Profile
A confidentandmulti-skilled customer service and sales professional who is creative, methodical
and consistentlyable toproduce desiredresults,evenwhenworkingunderpressure. An adaptable
and highlyorganisedcustomerserviceagentwithastrongmulti-cultural awareness,alongwith the
abilitytoeffectively communicate with groups of diverse backgrounds both face to face and over
the telephone utilising bilingual fluencies to increase the business revenue.
Skills
 FluentinFrenchandEnglish
 CustomerFocus,CustomerService
 Understandingthe customer
 Verbal andwrittencommunication
 Organisationskills
 Team work
Career History
April 2015 – present DSDF Seaways, Newhaven
Check In and Booking Assistant
 OperatingWebres,the in-house computersystem
 Checkinginall freightandpassengervehiclesandfootpassengerswithinthe specified
timescales
 Adheringtoall hazardousgoodsproceduresincludingthe checkinginof load
documentation
 Collectingticketsondeparture
 Providingcustomerservice,answeringall passengerqueriesinapolite andfriendlymanner
 Providingfirstlevel supportforcustomercomplaints
 Making customerreservationsviathe telephoneandface toface
 Promotingothercompanyservices
 Maintainingthe cleanlinessandtidinessof the passengerterminal
 Assistingotherteamswithinthe PortandFerryTerminal as and whendirectedtoensure
the continuedoperationof the service
January 2015 – April 2015 AIG Insurance, Brighton
Medical Assistant Call Assistance Coordinator
 Receivingincomingcustomerservice calls fromcustomersabroadwith insurancequeries
 Making outboundtocustomersregardingtheirinsurance policies
 Outboundcourtesyandfollowupcallstocustomers
 Organisingtravel forcustomersinline withtheirrequirementsandthe policywording
 Deliveringcustomerservice inline withcompanypolicy andexpectations
 Updatingand maintainingaccurate recordsonthe in-house systemLiberty

2.  Workingto targets,compliance andtimekeeping
 Workingnightshifts
 Keepinguptodate withindustrychangesinregulation
September2013 – present Barnados Charity Shop,Brighton
CustomerAssistant
 Customerservice
 Fundraisingandmerchandising
 Sorting,teamingandpricing
 Till operation
March – August 2013 I returnedbackto the UK afterworkingon-boardthe Cruise Linersandwhilst
I lookedforemployment,I passedarange of coursesdetailsbelow.
June 2006 – February 2013 Harding Brothers Cruise Liners, International
Retail SalesAssistant
 PrimaryHealthandSafetyof passengers
 Deliveriescheckedoff andstocktakingandpricing
 Merchandising,housekeeping
 Customerservice,customerfocusandtill operation
 Achievingsetsalestarget,whichvariedfromcruise tocruise
Mar 2005 to Sept 2005 / Mar 2004 – Oct 2004 Sea Marina, NorfolkLine,UK to Ireland
Crew Steward Hoverspeed,Newhaven
 PrimaryHealthandSafetyof passengers
 Workinginthe shop,bar andrestaurant
 Customerfocusedcustomerservice
 Kitchenporterandhousekeeping
 Ensuringthe happinessof wellbeingof passengers
 Dealingwithproblems,complaintsandqueries
November2003 – January 2004 ASDA AssistantNightShiftduringChristmasperiod
July 2003 to September2003 CabinCrew Memberon a crossingChannel FerryforHoverspeedLtd,Sea
Containersonshort-termcontract
May 2002 to April 2003 PassengerService AgentforServisairatGatwickAirportinLondon
Education and Training
2014: Accountancy,BusinessandAdministrationAATLevel 1qualificationatCityCollege
2014: CustomerService NCFELevel 2qualificationatCityCollegeBrighton
2013: BTEC Level 1 BusinessAdministration
2013: ECDL I.T. qualificationatLevel 2(includingWord,Excel andPowerpoint)
2013: BTEC L1 Retail Knowledge
2013: Supportingthe PhysicallyDisabledTraining
2003: EnglishforBusinessandCommunication,ClaitCertificate
September1997 - March 1998 EnglishCambridge Course atGlobal Village,Honolulu,Hawaii
1986-1988 AdvancedGNVQElectronicsandVideoMaterials - RouenCollege,Rouen,France
1984-1986 Intermediate NVQMaintenance of High Definition&VideoMaterials -Evreux College,France
Referencesavailable onrequest