1. Moayad Robeen Abu Qtaish
Application for job
Dear Sir, Madam
Kindly accept this application from a talented and capable applicant who wishes to apply for your
Logistics and supply chain vacancy.
Without wishing to sound boastful I feel that I come to you with a background that is unique and
distinctive from other applicants. These points coupled with my proven ability to work to the highest
standards, have prepared me well for a position at your company.
I would bring to your company real life experience of the following areas, Logistic, Procurement and
Sales. All of these being fields mentioned in the job advert. On top of this I am able to tailor my abilities to
fit the requirements, objectives and priorities of your company.
With my present employer I have consistently exceeded all goals set for me, and am valued for my hard
work, reliability, tenacity and ability to come up with solutions to problems.
My core strengths include, but are not limited to the following:
 Managing and developing all staff to ensure they reach their full potential.
 Ensuring profitability by continuously driving down costs.
 Remaining up to date with developments in the Logistics industry.
 Minutely monitoring and overseeing all operational areas of a logistical operation.
 Provide strong and supportive leadership to all staff who work for me.
I would be grateful for the opportunity to demonstrate my capabilities further at an interview.
Please feel free to contact me to arrange a meeting at your earliest convenience. In closing I would like to
thank you for taking the time to consider my application, and I eagerly look forward to hearing from you.
Yours sincerely,
Moayad Robeen Abu Qtaish

2. Moayad Adnan Robeen Abu Qtaish
+966567635221 (Saudi Mobile)
Moayad.robeen@gmail.com
Date of Birth: 13 December 1985
Nationality: Jordanian
Driving License: Jordanian / Saudi
Transferable Saudi Iqama
ACADEMIC QUALIFICATIONS
 Master Business Administration from Chifley Business School –Australia / Bahrain
Completion Date: 2015
Rating: Good
 Candidate in Diploma of Supply Chain and Logistic from Alison International Certified Center.
Second Semester
 Bachelor Degree from Hashemite University
Completion Date: 2007
Degree/Major: Bachelor's Degree of Financial Economics
Rating: Good
Training and Courses
1. Received 134 Hours of intensive training on Customer Relation Management (CRM) through USA
Aid in Jordan
2. Intensive Excel Training from New Horizons for Computer learning Center
3. Advanced sales & communication from outsourcing training company.
Received 75 Hours of intensive training advanced sales & communication
4. Advanced Technical writing and Communication from the British Council.

3. Received 40 Hours in technical writing and communications.
5. Leadership Training Course from SUCCESS INSIGHTS Management-Staff™ Version
Received 25 Hours in Leadership training and method.
Experience
Ten years in ARAMEX International in sales department and customer service center
 Calling Center Team Member, Part Time, Aramex, 2005-2007
 Senior Customer Account Manager, Team Leader- Aramex- January 6th, 2007-
Present
Logistic and Operational Management
 Has the ability to develop efficient logistics procedures by Achieving efficiencies , driving costs
down and continually focused on driving down expenditure.
 Knowledge of national and international import/export legislation, Comprehensive knowledge of
logistical procedures and processes.
 Reviews operations reports regularly to ensure guidelines are met
 In charge of sourcing responsible service providers such as clearance & transportation agents,
warehousing solutions and etc.
 Responsible for negotiating arrangements with such agents to ensure competi tive rates and
reliable service.
 Manages the logistics process with assigned team from A-Z making sure things are running
smoothly and within agreed framework.
 Handles import shipments from A-Z, confirming draft documents with suppliers, monitoring
document delivery, following up on import clearance to ensure timely clearance and avoid
additional expenses.
 Coordinates delivery of the product from Supplier site or port to company warehouse or final
buyers, arranges delivery with agents and final buyers to ensure timely transport and offloading
without delivery delays or truck detention charges.

4.  Responsible for sourcing of competitive warehousing solutions, manages in/out movement of the
product and monitors stock on daily basis to ensure effective inventory control with assigned
team.
 Responsible for maintaining a comprehensive logistics report which would contain status updates
on all shipments incoming, pending or delivered, including shipping docs status, clearance
updates, delivery confirmation, logistics invoices and etc.
 Keeps close contact with agents, customs officials and other service providers to ensure correct
and up to date information on import rules and procedures in KSA, takes notice of any changes
on time in order to adjust accordingly;
Sales Management
 Set clear achievable targets and SMART objectives and develop practical plans to achieve those
targets
 Visit customers to maintain the business and acquire new customers and business opportunities
 Coach and motivate the team to deliver best results.
 Manage and monitor the team’s top customers to ensure these customers are sustained and
providing continuous contribution to production.
 Prepare regular reports on the performance of the team and identify plans of action.
 Follow up with the credit controller to drive customers to pay on time as contracted and as per
credit policies.
 Drive customers to utilize Aramex shipping tools to give customers control and visibility over their
shipments and reduce cost of transactions by customers.
 Coordinate with the CRM on all projects and initiatives related to customers
 Translate segment strategies into team specific goals , Set and monitor targets for team
members for both sales and service.
 Monitor workload among team members and identify and remove in-efficiencies and identify
needed resources.
 Participate in customer visits, Handle and resolve complex customer complaints.

5.  Ensure customer satisfaction
Technical Procedures
 Strong background in customer service and sales.
 Experience in maintaining business relationship with customers.
 Creating new leads and maintaining business with current customers.
 Warehousing and supply chain management.
 Selling freight services (IN – OUT) shipments all over the world.
 Anticipating customers’ growth.
 Responding to customers’ queries and request and helping them to solve their
Logistics problems.
 Provide advices for customers regarding their shipment strategies and status.
 Help new comers to adapt to internal procedures, policy and provide on hand and onsite training.
KPI’s
 Revenue growth for assigned accounts
 Customer acquisition
 Customer satisfaction
 Customer Migration to Supply Chain / Delivery Solutions
 Product Mix
 Customer enquiries resolved on time
 Escalations resolved on time
 Data quality
Competencies
 Conceptual Thinking & Innovation
 Developing Others
 Organizational Commitment
 Customer Service Orientation

6.  Relationship Building
 Leadership
 Teamwork
 Flexibility
 Initiative
Skills & interests
 Excellent in Microsoft Office (Microsoft word, Microsoft Excel, Microsoft
 Outlook, Microsoft PowerPoint).
 Typing (English/Arabic)
 Team player
 Able to work under pressure and flexible in regards to duty hours depending on work needs.
Language
 Arabic: Mother-tongue language. Fluent all written and spoken.
 English: Very good at all written and spoken.
References
 Available upon request