Rashad Thomas seeks a technical position where he can utilize his problem-solving, communication skills, and experience training others. He has over 10 years of experience in information technology, including maintaining communication equipment and tactical radio systems for the US Army. His qualifications include a secret security clearance, training in A+, Security+, and Network+, and experience as a helpdesk analyst, IT administrator, and IT specialist.
1. Rashad Thomas
5423 Wellesley Ave .Pittsburgh, Pennsylvania .15206
(412) 657-2579 (Cell)
RashadThomas30@gmail.com
OBJECTIVE: To obtain a technical position in a team-oriented environment where you may use my
problem solving expertise, diverse communication skills, experience in training and developing
individuals. My active secret security clearance, years of expertise in tactical radio systems, and
Communication security management, will be a great asset to any team, if one were to be hired.
SUMMARY OF QUALIFICATIONS
United States Government Secret Clearance
US Army Non Commissioned Officer
Superb leadership, interpersonal planning and communication skills
Customer Service
Active Security Clearance
Classroom Lecturer
A+, Security+, Network+ Trained
Training Troubleshooting Equipment maintenance Human resources
FBCB2 operator/maintainer Handheld Radio Systems
VOIP Comsec Custodian VTC experience
Joint Capabilities Release (JCR)
CPOF experience Planning and organization
Networking: Cisco Routers and Switches, VPN, VTC
Battalion Command Post Node
Information Assurance Fundamental (IASO)
EXPERIENCE:
LANtek, Pittsburgh PA 2015 - Present
Helpdesk Analyst
Remotely troubleshoot users via Email, Telephone.
Support users such as Uniontown Hospital, PPG, and Robert Morris University.
Trouble shoot issues regarding VPN, Microsoft office, Firewalls, Domains, and IP addresses.
Proficient using Remote Tools such as Team Viewer, Go To Assist, and Remote Desktop
Connection.
Exemplify excellent Customer Service Skills.
Manage Active Directory and Share point pages for several companies.
2. Rashad Thomas
5423 Wellesley Ave .Pittsburgh, Pennsylvania .15206
(412) 657-2579 (Cell)
RashadThomas30@gmail.com
US Army Aberdeen Proving Ground MD
(2012-2014) Information Technology Administrator
Ensure daily activities are aligned with Network Operations Division priorities and objectives
Maintain over $2million of communication equipment resulting in zero loss in a 5year period
Sustain local phone connectivity and hookups
Oversee a platoon of 18 soldiers in daily operations, and personal growth.
Served as Communication Security (COMSEC) manager administering accounts to subordinate
battalions and units, implementing Electronic Key Management System device procedures.
Installed tactical radio systems in over 70 tactical vehicles, with equipment totaling over
$900,000, which significantly maximized multiple Chemical Readiness Teams combat readiness.
Planned, organized and managed upgrades to systems and software, including MS Office Suite
2007, and SharePoint, ensuring interconnectivity and interoperability.
Led training exercises incorporating safety awareness; achieved and sustained 100% accident
free training exercises.
Coordinated with Network Enterprise Center (NEC) administrators in monitoring, troubleshooting
and reporting end user issues and verified network problem resolution success with acceptable
performance levels
US Army Ft Drum NY
(2009-2012) Information Technology Specialist
Supported and maintained local servers.
Supervised over 1000 personnel on becoming Cyber Awareness Trained
Established and maintain external communication with other networks
Developed and strengthened working relationships with other IT units, customers and partners
EDUCATION:
ITT Tech (March 2015 – Present)
Clarion University of Pennsylvania (August 2004 – June 2006)
Primary Leadership Development Course (Sept 2013)
First Aid ( June 2010)
Information Systems Operator-Analyst (Jul 09 – Dec 09)
Global Broadcast Service (GBS) (Feb 11)
Phi Beta Sigma Fraternity Incorporated
