Professional resume.

1. JESSE EMEGHARA
312.522.3689 / NYBENJESSE@GMAIL.COM
PROFESSIONAL EXPERIENCE
Imagination Publishing October 2019 – Present
Head of IT operations
• Intermediate troubleshooting and resolution of end-user workstation and software issues using
remote agents and VPN
• Intermediate troubleshooting of Windows systems and apply basic configurations using remote
agents
• Performed Active Directory tasks for users, groups, organizational units, and computer objects
• Manage Polycom VoIP phone system
• Network troubleshooting of Layer 2 and Layer 3 switches (HP)
• Access Point configuration for WPA-2 Enterprise level on all AP units in the office
• The primary administrator of G-Suite
• VMWare configuration setup of hypervisors for virtualization
• Setup of a small wireless IPv4/IPv6 network for development testing
• The primary administrator for office 365 products, Adobe applications (creative clouds, etc.), Font
servers, Cloud-based storage server, VPN, etc.
• Manages financial resources, cutting costs and implementing solutions that are less expensive.
• ESXI, Servers and VMware’s
Luminart’s Cultural Foundation Contract
Head of IT operations
• Responsible for accessing the stability, security, and scalability of installed Windows systems.
• Discuss system and server upgrades.
• Installing or upgrading Windows systems and servers.
• Providing technical support for staff and back-end system users.
• Troubleshooting system and server errors.
• Reviewing system error logs and user-reported errors.
• Monitoring and updating the Windows codebase.
• Managing user access.
• Monitoring system performance.
• Maintaining server architecture security and creating system backups.
Union League CLUB of Chicago, A Private Business Club April 2018 – September 2019
IT Assistant (PROMOTED) / Business & Information Center Concierge
• Responsible for Providing first-hand, second level and third level support with effective customer
communication skills. Tracking, routing, and escalating unresolved queries.
• Responsible for managing General Desktop Support from day to day activities ranging from
workstations, Cisco phones, VPN’s, printers, G-suite sync, Outlook, Gmail, Active directory, POS
stations, copiers etc. and updating the tickets (Zendesk, Freshdesk, Trello etc.).
• Responsible for performing network-related issues like router set ups, access points, network
cabling (Cat5), crimping and testing, assigning static IP’s to workstations, troubleshooting and
provide director with the right port and switch, each device is connected to.
• Successfully implemented large scale IT projects such as the installation of Access points
throughout the club, installation of CCTV.

2. • Manage and configure systems hardware and software for computer workstations (example, setting
up a desktop workstation from the data center, physically installing the desktop, building a stick PC
etc.), monitor system backups and minor restores (desktop reset), change of password for
workstation, etc.
• Perform server OS and application admin duties including but not limited to adding/deleting users,
creating and managing groups, Domain name, system security, installing files, etc.
• Coordinate overall maintenance of existing software and hardware solutions, including testing,
training, and rollout of changes and upgrades (Resort suites, North Star application, Microsoft
office products, etc.).
• Follow up with vendors regarding issues that are beyond the scope of the IT department
Concierge August 2017 – April 2018
• Promoted from Bellman to Club Concierge
• Responsible for greeting arriving guests and retrieving their luggage.
• Managed and maintained the lobby area.
• Provided gracious, attentive, and friendly service.
EDUCATION
• University of Nigeria Nsukka Graduated, 2013 Bachelor of Science/Bachelor of Education Double
Honors - Major: Computer Science
• AWS: AWS certified solutions architect
• Google: Google support certified
• Cousera: Technical support fundamental
SKILLS
Microsoft Applications, Windows, DNS, Networking, Printers, VPN’s, Ticketing, APs, Routers, Cisco
Phones, Active Dir., Imaging software, VMware’s, DHCP, IOS, Switches, Malwares, POS, Gmail, Routers,
Outlook, G-suite, Photoshop, Jira, Servers, Jamf, G suite, Firewall, Microsoft systems, Cloud computing,
AWS etc.