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Randy Schulz
1310 Hammond Ave. Superior, WI 54880
randyschulz@gmail.com
Cellular 218-251-8291
 Career Objective To obtain a full-time position as an IT Networking Specialist, Computer Repair
Technician, or other related career field.
 Education Associate Degree in Applied Science with a Major in Information Technology - Network
Specialist from Wisconsin Indianhead Technical College Superior, W.I. May 11, 2012
IT Classes Included:
 Information Security 1
 Wireless LANs
 Cisco Networking Fundamentals
 Cisco Routing Protocols and Concepts
 Cisco Switching and Wireless
 Cisco WANs
 Microsoft LAN Administration
 Hardware/Software Installation
 Network+
 Web Server
 Exchange Server
 IT Essentials
 Advanced Microsoft LAN Administration
 PC Troubleshooting/Upgrading
 Employment History
 August 2011 – October 2011 - On call computer technician - After Hours Computer Repair 2145
Hillcrest Dr, Duluth, MN 55811 (218) 348-1832
 November 2011 – February 2012 - Technical Support/Equipment Install Technician – AirFiber 521
Tower Ave. Superior, WI 54880 (715)-395-6150
 March 2012 – Present - IT Support, Élan Administrator - HCL Technologies, Pearson
Education, Macmillan Technical Support
 Technical Skills and Abilities
 I have two years of college training in the field of IT networking, which includes: design, configure,
troubleshoot and maintaining network systems, Server 2008, PC upgrade and repair, router, hub
and switch configuring and troubleshooting, Active Directory configuration, support hardware and

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software needs of an organization's end users, OCR software install and operation, and other PC or
internet related troubleshooting.
 Élan Publishing Software Administrator – I assist users with any Élan issues they have remotely, and
by phone/email. I also have the top level access to manage Élan for our client UBM-Advanstar.
Some of the tasks include: managing the security settings and access of all users in Élan, adding and
removing user’s system access, creation of user accounts, and managing these accounts,
managing and informing users of downtimes and other related tasks, and working with the MSGL
helpdesk for any issue unrepairable from my end.
 End User Support – I started as desktop support for a small team of graphic designers, and
publishing support staff, as well as Élan Admin. After about a year I was then assigned as desktop
support for Pearson Education and Macmillan Technical Support. I support end users with various
computer/network related issues. As well as Avaya telephone support. I am the Pearson domain
Administrator. Macmillan is a 247 company, and I support anytime I am needed.
 Microsoft Office – I have extensive experience in Excel, Power Point, Word, Outlook, and Lync.
 Great Public Relations – I worked very closely with our Client UBM – Advanstar and their IT team. I
also manage invoices and work directly with companies that are IT related. Élan, printer/scanner
lease, and internet lease.
 Exceptional knowledge of PC upgrading and repair – I have 5 years of home computer repair,
before and during school training. Setup, wired and configured the desktops, laptops, and
networking equipment for the Duluth call center from start to finish, with a 116 end user capacity.
 Clear and effective communication with end users and fellow workers. I am a technical support
contact for both HCL and our Client UBM-Advanstar. I am a technician for both companies ticketing
systems. Assisting users remotely, by phone/email, or receiving their laptops for repair.
 Licenses
 CCNA Exploration: Routing Protocols and Concepts - Cisco, 2012
 IT Essentials: PC Hardware and Software - Cisco, 2011
 CCNA Exploration: Lan Switching and Wireless - Cisco, 2011
 CCNA Exploration: Network Fundamentals - Cisco, 2011
 CCNA Exploration: Accessing the Wan – Cisco, 2012.