Aaron C. Cristaldi has over 15 years of experience in automotive repair facilities in various roles such as assistant service manager, general manager, lead service consultant, parts manager, and service manager. He has a strong focus on customer service and satisfaction. He is skilled at diagnosing vehicle issues, coordinating repairs, and advocating for customers. Cristaldi holds several ASE certifications and has received additional training. He has a proven track record of improving business metrics like customer satisfaction scores, revenue, profit margins, and reducing vehicle downtime through effective management strategies.

1. Aaron C. Cristaldi
14132 Holt Ave. • Santa Ana, California 92705 • (949) 338-6947 • AaronCristaldi@Gmail.com
David Wilson’s Ford & Mazda of Orange – Assistant Service Manager (Orange, CA) 2016-Present
• Worked closely with 15-20 consumers/day to build lasting relationships based on trust by both addressing
their repair needs and demonstrating approachable comprehensive knowledge of the work to be done
• Provided Concierge level service by coordinate customer vehicle drop off, rental car, appointments, vehicle
pick up, etc.
• Consulted with technicians on diagnosis and repairs as an strong advocate for the consumer
• Achieved high level of customer satisfaction that was measured in regular dealer CSI marks – 80+% typical.
• Created previously not existing training outline for new employees and took the lead facilitating a fast
assimilation process
• Became proficient in processing warranty claims per complex manufacture guidelines
• Consulted with District/Regional Management from OEM’s to make sure positive customer experience and
view of larger consumer brand
Paul’s Japanese Auto Repair and The Brake Stop – General Manager (Rancho Santa Margarita, CA)
2009-2012, 2013-2015
• Focused on customer service building a reputation by word of mouth for honest and trustworthy service;
vastly increasing new customer referrals
• Sourced parts for technicians while comparing various vendors to determine best cost for quality while
balancing delivery time – thus increasing work production flow due to less down time.
• Provided diagnostic consultation to technicians and worked to further their knowledge of the vehicles being
worked on by coordinating training seminars from vendors and making attendance required.
• Partnered with Industry Partners, utilizing their various online and social outlets to get the most advertising
ROI value, consistently acquiring new customers, who 90% then become repeat customers
• Created profiles on social websites, such as: Facebook.com, Yelp.com, Local.Yahoo.com to educate the
customer and maintain a close eye on the consistently positive feedback received. All CSI scores show well
above average satisfaction scores.
• Started shop email and consistently pressed CRM system contact as low cost advertising venue for repeat
business, with exceptionally positive ROI
• My specific efforts to improve our paperwork processes, proper inventory controls, service and customer
sales skills have increased average invoice profit margin by 2%, increased revenue by over 5%
• Through my direct actions there was an increase, on average invoice of 20% and sales are up over 17%.
Leisure World Auto Repair – Lead Service Consultant / Parts Manager (Laguna Hills, CA) 2012-2013
Short term contract position: I was brought in to assist in elevating the customer experience and to establish
accountability for maintaining profitability control.
• Implemented completely revised Inventory system to: control shrink (both accidental and internal), Increase
profit margins, expedite vehicle completion times and improve customer satisfaction.
• Procured new supply streams to improve parts availability, brand variety and component quality while
improving profit margins.
• Bringing a diverse list of suppliers, I was able to greatly increase profits up and decrease vehicle in shop time.
• Consulted directly with Shop General Manager and Shop Foreman on vehicle diagnosis, parts suppliers,
advertising, employee performance, and was a strong voice on policy reform
• Provided exemplary service to customers, receiving letters of thanks and achieving 100% scores on A.A.A.
Customer Satisfaction Index surveys.
• Managed employee workloads based on technical skill sets/training, shop load, required timeframe and parts
availability
• Instilled multiple internal structured programs with various levels of shop staff to maximize functionality of
management software package, improve workflow, improve employee morale and increase facility safety
• Direct results of my combined efforts resulted in a profit margin increase in per invoice of at least 25%, while
decreasing vehicle downtime.

2. TNK Automotive – Service Manager (Laguna Hills, Ca) 2008-2009
• Performed in all aspects of running and managing an independent automotive repair facility including
accounts receivable/payable, estimating, invoicing, employee time management and parts sourcing
• Calibration service on Ignition Interlock Device on typically distressed customers, with overwhelming success
• Devised and implemented targeted marketing campaigns to increase new customer count over 20%
• Made use of directed electronic and mailed CRM advertising to reach a return customer rate of over 90%
• Streamlined shop procedures, cut shop expenses and waste through rigorous inventory and product control,
while improving invoice profit margins – to the benefit of cutting shop total debts by over 65%
Saddleback Performance – Technician / Service Writer (Laguna Hills, CA) 2007–2008
• Drafted estimates for the clients, perform service /diagnosed vehicle issues, presented the customer the
finding and up-sold what was required, and transacted final billing. Being able to go work in the shop, and
then present the customer my findings allowed me to build a tremendous trust with my customers
• Utilized Social media and Word of Mouth advertising to increase new customer count 15%
• Maintained facility to promote company image, safety and a beneficial working environment
• Cost compared vendors to provide the best service and price to the customer with increased margins,
coordinated parts supply to job benefit completion timeframe
• I performed in all aspects of an Independent automotive repair facility from front counter, customer service,
repair, invoicing, accounts receivable/payable, etc.
Simon’s Auto Body and Frame Inc. – General Technician, Promoted: Parts Manager (Laguna Hills, CA) 2004-2006
• Maintained shop equipment and vehicles as required to maintain work production flow
• Performed dismantling and reassembly work as required for productivity and accurate insurance estimating
• Verified final quality and performed pre-delivery inspection vehicles for customer delivery
• Performed Quality Control Supervisor and Shop Foreman duties, in addition to: obtaining parts from vendors
and maintaining stock as to expedite production
• Implemented stringent invoicing and inventorying systems to maximize both invoice accuracy and increased
revenue due to controlled shrink
• Outstanding service and an upbeat attitude are my greatest strengths I utilized to remedy customer issues or
concerns
• Established and maintained relationships with existing and new suppliers to control profitability and quality
control
• Reviewed insurance estimates for accuracy, proper pricing and completeness, verifying shop income and
technical pay were appropriate.
• Performed Shop Manager duties while Owner was away and maintained shop area and equipment for
cleanliness, safety and decreased maintenance downtime
EDUCATION AND CERTIFICATIONS, ACKNOWLEDGEMENTS:
• ASE Certifications: Master Technician (Including: A1- Engine Repair, A2- Automatic
Transaxle/Transmission, A3- Manual Drivetrain & Axles, A4- Suspension & Steering, A5- Brakes, A6-
Electrical/Electronic Systems, A7- Heating & Air Conditioning, A8- Engine Performance), Undercar Specialist
(Including: X1- Exhaust Systems, A4- Suspension & Steering, A5- Brakes), G1- Light Auto Maintenance and
Repair, C2- Automobile Service Consultant, P2- Light Duty/Automobile Parts Specialist, L1- Advanced Engine
Performance Specialist
• Universal Technical Institute, Rancho Cucamonga, CA 2003
1350+ hours of training in Various Automotive fields including, but not limited to: Diagnostics, A/C Repair,
Brakes, Suspension, Electronics, Service Writing, Shop Operations, Diagnosis, Power & Performance
• Sponsored training seminars and continued education: Including: Evap System Function and Diagnosis,
A/C Technologies, Automatic Transmissions, Hybrid Theory, Direct Injection/Direct Spark, Sales and
Marketing, Parts and Selling, MotorCraft Electronic Suspension & Steering, Hybrid Vehicles Service & Repair-
DC Electronic Basics(semester), VVT training, EVAP training, Electrical systems, Drivability
• Catco Catalytic Converters Certification, Jasper Transmissions Level 1 Certification, Motorcraft Electronic
Suspension, various other vendor training certifications through AC Delco and Standard Motor Parts

3. • EPA Section 609 license holder
• Society of Automotive Engineers (SAE) member
• Cross Trained on Mitchell, AllData and UCS shop service and management systems
• Eagle Scout, Troop 634 - 2000
• El Toro High School, Graduated 2000