1. Cha rl e s Downi ng
1318 West Sandusky Street
APT J-11
Findlay, Ohio, 45840
419-722-7285
heyycharlie@yahoo.com
Education
Owens CommunityCollege-Findlay, Ohio
Completion ofNetwork AdministrationCertifications currentlyinprogress.
 Includestraining andcertifications inCisco, A+, Network+, Linux+, andSecurity+ systems.
Completion ofApplied Engineering Technology classes
 Demonstrate knowledge of industrystandards for safetyand compliance.
 Troubleshoot equipment and processeswithintheir area of specialization.
 Diagnose, repair, and maintain equipment andprocesses withintheir area ofspecialization.
 Understand and applyproper techniquesfor analyzingdrawings.
 Demonstrate knowledge of qualitystandards necessaryfor maintainingandrepairing equipment.
LibertyBentonHighSchool – Findlay, Ohio
Diploma June 2012
Work Experience
TheAmeGroup July 2015- to present
 Entrylevel technicianto provide computer, peripheral, andnetworksupport. Technicalskills include troubleshooting, hardware break-
fix, operating system, and software application support.
 Abilityto perform service ina timelyandprofessionalmanner. Strong customer focus skills. Flexible andeasilyadapt to change. Daily
travel withinassigned area. Able to handle multiple tasks, and be detail oriented. Must have strongverbal and writtencommunication
skills. Willing to fill-in or assist others. Punctual, regula r and consistent attendance.
Intellihartx, LLC. October 2014 to July 2015
Healthcare Account resolutions
 Helping resolve patient open balances over the phone.
Desktop Coordinator position. – Position lasted until month of January
 Oversee and maintain IT related issues of over 150 employees.
 Competent in runningcables, general maintenance, andmounting of TV’s andsecuritycameras, troubleshootingdesktops/ laptops,
hardware issues.
 Basic knowledge of Networking
Cascade Corporation. July 2014 to October 2014
 Manufacturingof forks for forktrucks.
 Required sufficient knowledge of how hydraulic systems run
 Pneumatic systems andchain operatedmachines
 Trainedininspectionof the forks i.e. checking for defects.
BestBuy 2012-2014 of July
 Full understanding of how to troubleshoot, solve and fix problems through the retail stores.
 Master at answering questions over the phone or in person, and making sure the customer gets the full solution.
 High knowledge of ordering, transferring and shipping products to customers or stores.
 Keeping customers informed of order status; giving them calls, tracking the orders for the customers.
 High knowledge of overall store products, TVs, cell phones, tablets, computers, audio, cars etc.
Skills

2.  Efficient knowledge of common software MS Word, Excel, PowerPoint, 2 years of training onRightThingRecruit (ATSSystem), experienced
on various office equipment.
 Communication withcandidatesby phone, verycomfortable withtalking topeople over the phoneandbeing put inthe spot withfrequently
asked questions.
 Knowledge of software and programs, installing/uninstalling and trouble shooting.