1. Michael Jacob
Marketing and sales coordinator
Network Administration Technical Specialist
Email: Michael.asaad@hotmail.com
Mobile: (+971) 50 4091597
.
Objective
To seek a challenging position within a reputed organization and invest all my professional
expertise, qualification, valuable experience to the optimum level, to facilitate continued
career growth.
PROFILE SUMMARY
 Technically Sophisticated Professional with experience of over 8 years in:
Project Management IT Infrastructure Network Implementation
Technical Support Team Management
 Expertise in concepts of end-to-end project planning and implementation from scope management, to activity
sequencing, risk analysis to quality management in adherence to quality guidelines and norms
 Excels in handling Change Management, Incident Management, Configuration Management and Problem
Management
 Impressive, fast track management career driven by challenges and a desire to be successful in all endeavours
 Proficiency in managing Data centre operations and ensuring a high-quality customer experience, elevating
customer satisfaction, while adhering to the SLAs and work processes
 Successfully managed & delivered networking / systems administration / infrastructure projects for various
clients.
 Adept at analyzing information system needs, evaluating end-user requirements, custom designing network
solutions and troubleshooting complex information systems management
 An effective communicator with honed relationship management, analytical, problem-solving skills
 Well–organised, results oriented individual with proven ability to implement standards, procedures & processes
that results in operational excellence and improved business satisfaction
 Solid management skills, capable of leading & motivating individuals to maximise levels of productivity while
forming cohesive team environments.
 A keen strategist, planner and implementer with expertise in devising strategies aimed at enhancing overall
organizational growth, sustained profitability of operations and improved business performance.
 Exceptional communicator, focused on building strong customer relationships.
CORE COMPETENCIES
Network Management Project Management IT Infrastructure Planning & Management
Incident Management Problem/ Change Management Team Management
Vendor Management Technical Support
Professional Experience:
2013 up till now: Widex emirates hearing care
Working as a Network administration & technical support specialist responsible for:
 Installing ,manage ,troubleshooting AD ( active directory for server 2012) .

2.  Handling all our network devices (router , laptops ,computers, printers , and servers, ) in
the company .
 Mange installation ,networkand permission for win 7 ,8 and 10.
 Mange domain (DHCP service )or work groups network .
 Handling others software configurations (mac _OS , IOS , android ,Linux )
 Troubleshooting for all systems , software’s , devices , Lan and wan .
 responsible for doing annual calibration equipment for any audiologist equipment to our
current customer .
 Responsible for GN Otomatrics equipment , Amplivox equipment and Pathmed equipment.
 installing and backup the latest update of the software equipment toour current customer
and connecting with HIS (hospital information system ) .
 do regular visits to our customers to be sure that's ours equipment doing well and the
customers always satisfied.
 Always Looking for the newest update on our field.
 operating various diagnostic imaging and therapeutic medical equipment for ENT doctors and
audiologist .
 perform tests that help doctors detect diseases or problems in patients.
 Identifying current and future customer requirements by establishing personal rapport with
potential and actual customers and other persons in a position to understand service
requirements. Providing product, service, or equipment information by answering questions
and requests.
 Responsible for preparing our data and designs for the conference by communicating with
the company which responsible for that and design the graphics .
2009 – 2012: Integrated Business solutions International (IBSI)
Dismantlingand fixing security X ray machine, responsible about maintenance for Auto Clear machines used as
security gates security cam at major hotels and airports in Egypt.
Working as a network administration & technical support specialist responsible for:
 Identifying current and future customer service requirements by establishing personal
rapport with potential and actual customers and other persons in a position to understand
service requirements. Providing product, service, or equipment technical and engineering
information by answering questions and requests.
 Preparing cost estimates by studying blueprints, plans, and related customer documents;
consulting with engineers, architects, and other professional and technical personnel.
 Determine improvements by analyzing cost-benefit ratios of equipment, supplies, or service
applications in customer environment; engineering or proposing changes in equipment,
processes, or use of materials or services.
 Gain customer acceptance by explaining or demonstrating cost reductions and operations
improvements.
 Submitting orders by conferring with technical support staff; costing engineering changes.
 Developing customer’s staff by providing technical information and training.
 Prepares sales engineering reports by collecting, analyzing, and summarizing sales
information and engineering and application trends.
 Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies.

3.  Contribute to team effort by accomplishing related results as needed.
 Scheduling periodic preventive maintenance of the units and following up the
implementation.
 Following up the performance of the installed equipment.
 Prepare a report for a routine follow-up station.
Education
 Qualification : Bachelor of Information Systems Managements Department of Computer
 Department : computer science
 Degree : Good
 Graduation project : Excellent
 Year of graduation : June 2009
 University : advanced academy - Cairo - Egypt
Training & Courses
 Trained by GN Otomatrics in Denmark .2013
 Trained by GN Otomatrics in turkey.2014
 Trained at path med Germany .2016
 Ccna from cisco institute .
 starting studding Ccie on cisco institute.
 2010: Electronic maintenance. & MCSE studied.
 2007: Photo shop (cs6) & Adobe Illustrator.
 Visual studio .net & Microsoft SQL 2008.
 Diving course from PADI center in UAE
Languages
 Arabic : Native language
 English : Very Good command of English
Computer Skills
 Operating Systems : Windows 2007/8/10
 Applications : MS-Office, net programs, mac_OS , IOS, android
 Designing For Advertisements
Capabilities
 Excellent Communications and interpersonal skills.
 Ability to work independently and as a part of team.
 Has ability to learn to improve performance to reach.
 Presentable, active and ambitious.
Personal data
 Nationality : Egyptian
 Date of Birth : 14/6/1986
 Marital Status : Single
 UAE License : Available
 Car : Available
 Visa Status : Residence Visa

4. References Are Available upon Request.