1. Connie Burke 791 Russell Rd apt 112, Waterloo, Iowa 50701 (319) 486-6106
penning2000@hotmail.com
SKILLS
• CustomerService
• Communication
• Teamwork
• Inventory
Recording
• Organization
• Training
• Computer
• Sanitation/Cleaning
• ProductProcurement
EDUCATION AND PROFESSIONAL DEVELOPMENT
BusinessManagementAssociatesDegree Huron University
Huron,South Dakota
National CareerReadinessCertificate –SilverLevel ACT
IowaCity,IA
(ReadingforInformation –Platinum,AppliedMathematics –Platinum, LocatingInformation –Silver)
PROFESSIONAL EXPERIENCE
Supervisor Trainee Taco Johns, Waterloo, IA Nov 2015 to June 2016
 Countedsetupcash drawers
 Preparedandorganizeddailyactivities
 Countedmoneyforbankorder
 CustomerService
 Answeredandrelayedphonecalls
 Watchedto make sure shift were runningsmoothly
 CountedInventory
Crew Trainer McDonalds, Cedar Falls, IA July 2014 to June 2015
 Greetedpatrons,providedsolidcustomerservice,answeredquestionsaboutmenuandmade
recommendations.
 Took ordersfrompatronsfor foodor beverages,collectedpaymentsandoperatedacash
register.
 Checkedwithcustomerstoensure thattheywere enjoyingfood/itemsandtookactionto
correct any problems.
 Performedlightcleaningduties:swept/moppedfloors,wipedtables,servicedrestrooms, and
tookout trash.
 Trainedworkersinfoodpreparation,andinservice,sanitation,andsafetyprocedures.
 Controlledinventoriesof food,equipment, smallware,andreportedshortagestodesignated
personnel.
 Inspectedsupplies,equipment,andworkareastoensure efficientservice andconformance to
standards.

2. Environmental Special ABM Janitorial, Waterloo IA May 2013 to May 2014
 Cleaned building, which included sweeping floors, servicing restrooms, and emptying
trash.
 Followed procedures when using chemical cleaners/power equipment to prevent
damage and promote safety.
 Notified managers concerning the need for repairs.
 Requisitioned supplies or equipment needed for cleaning and maintenance duties.
 Coordinated activities with other departments to ensure that services were provided
efficiently.
 Inspected work performed to ensure that it met specifications and established
standards.
 Conferred with staff to resolve problems and to discuss company policies.
 Investigated complaints about service and equipment, and took corrective action.
 Maintained records of work performed and products used.
 Checked and maintained equipment to ensure that was in working order.
 Recommend changes that could improve service and increase operational efficiency.
SalesAssociate Wal-Mart,WaterlooIA Nov 2011 to July 2012
 Describe merchandise and explain use, operation, and care of merchandise to
customers.
 Recommend, select, and help locate or obtain merchandise based on customer needs
and desires.
 Computed sales prices, total purchases and receive and process cash or credit payment.
 Maintained knowledge of current sales, policies regarding payment and exchanges, and
security practices.
 Bagged purchases, paying careful attention to keep like products together and prevent
damage when in transit.
 Operated machines: cash registers, debit/credit card, intercom systems, computers and
time clock system.
 Trained other staff members to perform work activities.
 Stocked products in marketable arrangements to encourage sales.