1. Cassie G. Coughlin
326 Clear Ridge Rd ■ Union Bridge, MD 21791 ■ 301.404.6510 ■ cegilmore@gmail.com
OBJECTIVE
Increase customer satisfaction, retention and sales revenue in an organization that places a premium on
customer service, corporate pride and sound business practices.
BUSINESS PROFILE
● Food services General Manager with
sustained track record of unprecedented
sales growth
● Possesses an unrelenting passion for
delivering unparalleled “white glove”
customer service
● A “walk the talk” professional who leads
by example and thrives on recruiting and
building strong teams
● Skilled at development and delivery of
customer­centric training and certificate
programs
● Hands on experience as Server; Food
Expeditor; Bartender; Hospitality,
Kitchen and Floor Manager
● Blends common sense with business
sense to develop and communicate
corporate mission, vision and values
● Earned successive promotions,
progressing from entry­level server to
General Manager
● Agile and adaptive continuous learner,
conversant in food service industry
Spanish
BUSINESS EXPERIENCE
Uncle Julio’s Corporation
Uncle Julio's: ​Dallas/Ft Worth, TX & Chicago, IL
Rio Grande Cafe: ​Maryland & Virginia
May 1998 ­ May 2015
General Manager
● Manage all day­to­day operations of 446­seat restaurant with >$8.5 million annual sales
● Supervise 100­person staff of servers, bartenders, kitchen and support personnel; handle
front office concerns and back office administration; marketing; staffing; employment;
training; purchasing, receiving and inventory

2. ● Train staff in corporate policies and procedures, customer service values and standards;
monitor and evaluate
● Develop standard training/certification programs and resource manual for high­potential
managers, servers, wait staff and bartenders
● Oversee successful corporate and private catering projects with up to 350 invitees
● Expand customer base through community outreach, including catering for new apartment
complex openings and airport expansion; partnership with radio station marketing team,
and Chamber of Commerce networking
● Operate Eatec system for inventory management, purchasing and loss prevention; employ
electronic service tracking and management via Aloha
● Team leader of company­wide Takeout initiative
● Chosen for special assignments to assist with start up and launch of three new restaurants in
Mid­Atlantic and Southwest region as an entry level Manager, Assistant General Manager
and a General Manager
Achievements:
● Increased gross sales 25% during 14­month turnaround assignment at Fort Worth
● Earned company’s only “best service” award from Metro Dallas­Fort Worth food critic
● Increased gross sales 2% within 6 months at highest grossing location in Chicago, IL
● At Lombard, IL restaurant, increased gross sales by 10.5% within 4 months
EDUCATION and CERTIFICATIONS
● West Virginia Wesleyan College​. Liberal Arts coursework; concentration in Art
● Uncle Julio’s​. Chef, Kitchen, Restaurant Management Certifications
BUSINESS AFFILIATION
● Richmond Chamber of Commerce, Member
● Allen, TX Chamber of Commerce, Member
● Lincoln Park, Chicago Chamber of Commerce, Member