1. Caroline Wilson
1830 E 16th Street Apt R111 Newport Beach, CA 92663
Email: carolinehair@msn.com Phone: 213-434-0690
Career Objective:
To secure a position with a progressive, fun, and alternative company that can utilize my
leadership skills, business management experience, and provide growth opportunities.
Experience:
I currently have 20+ years total experience in customer service, retail sales, training, and
supervisor/management skills.
Starbucks, Laguna Beach, California
September 2013- Present
 Shift leadership Manager
 Full service Barista
 Providing quality and timely customer service with friendly knowledge of the
coffee and tea industries.
 Full service of bakery, luncheon salads, yogurts, and fruit selections.
 Provides store front opening and closing procedures, including money
management, deposits, and food and beverage inventory selections.
HOBIE SPORTS, Corona Del Mar, California
January 2010- September 2013
• Sales Supervisor/Manager
• Providing superior customer service skills with objective towards 100% customer
satisfaction.
• Maintains and exceeds in the growth of the company’s sales goals and quotas.
• Increased productivity from 7%-15% above projected monthly sales while
maintain an average of 13%-15% overall yearly increase earnings and revenue
for the company for the past 3 years solid.

2. • Demonstrates product knowledge, selling techniques, and training for new hire
sales associates , involved in store merchandising, store front displays, and stock
and inventory balances
VERIZON WIRELESS, Wilmington, North Carolina
June 2004-June 2009
• Senior Credit Representative Analyst
• Engaged in direct customer support services including store retailers in the
direct, indirect, business corporate, and company telesales channels and
governmental markets.
• Territories included the entire Northeast portion of the US targeting the
following: New York City Metro, Philadelphia, Boston, Chicago, and Washington,
D.C.
• Met company standards to provide wireless coverage for all consumer,
commercial and governmental accounts based on review and analysis of credit
reporting’s and ratings.
• Maintained knowledge of credit scoring trends from all three major credit
bureaus: Transunion, Equifax, and Experian.
• Trained in company fraud and identity theft protection, including all company
security policies, technical support, and data support features.
Education:
Saddleback College, Mission Viejo, California, August 2011- August 2015
A.S. Global Business & Entrepreneurship – Saddleback College and Transfer
Arizona State University, Tempe, Arizona, August 2015- August 2017
B.S Justice Studies – Concentration Pre-law
Member of Phi Theta Kappa Academic Achievement GPA 3.5
Skills: Proficient Microsoft Office, Windows 8, Licensed by the State of California in Food Safety
First Principles for Food Handlers. Prior license for North Carolina Auto Insurance, Property &
Casualty, and Life & Health Insurance from 1992 to 1999 through State Farm Insurance Group.