Monica Sloan-Simmons has over 8 years of experience in pre and post charged-off consumer debt collection. She has successfully maintained high recoveries and driven company revenue growth. She is skilled in negotiating payment arrangements, skip tracing, and training other collectors. She has worked at America's Cash Express collecting on various loan accounts, at Credit Watch Services collecting medical and commercial debts, and at Van Ru Credit Corp collecting private and federal student loans.

1. Monica Sloan- Simmons
Garland, TX
zoegrei@gmail.com - 972-897-7124
Ambitious collection specialist with 8+ years of pre and post charged-off consumer debt collection experience.
Successfully maintained an exceptional record of achievement and demonstrated success driving and
managing monthly and annual recoveries. Adept at driving growth of company revenues and improving
performance goals set. Exceptional mentor and coach assisting in training of recently hired and existing
collectors. Instrumental in developing and maintaining customer relationships and forging strong relationships
with internal business partners.
Authorized to work in the US for any employer
WORK EXPERIENCE
Loan Service Representative
AMERICA'S CASH EXPRESS (ACE) - Irving, TX - October 2011 to Present
. Collected on pay day, installment and title loan accounts
. Included but were not limited to: servicing a multi-million dollar consumer debt payday loan portfolio.
• Negotiated payoffs, settlements or monthly payment arrangements on accounts 90+ days past due to avoid
third party placement.
• Assisted management in training and developing ongoing policies for collection team.
• Made 150+ outbound calls and effectively handled inbound calls from customers while managing 100+
accounts in my portfolio.
• Proficient in processing immediate and future payments to resolve the customer's account.
Strong customer service skills
Commercial and Medical Collector
Credit Watch Services - Fort Worth, TX - August 2007 to October 2011
Effectively managed high volume customer service calls from customers inquiring about their accounts to
resolve disputes as necessary.
• Negotiated payoffs, settlements or monthly payment arrangements for medical as well as commercial
accounts for yellow page ads and business to business insurance accounts.
• Trained new and existing collectors on new policies, procedures and technical functions.
• Processed payments using check and credit card systems.
Servicing delinquent Teri Private and Sallie Mae student loans
Hatch Staffing/ Van Ru Credit Corp - Milwaukee, WI - November 2006 to July 2007
Exceeded company standards in negotiating settlements and repurchasing programs to cure the delinquent
loans.
EDUCATION
Associate of Science in Nursing
Richland Community College/ El Centro Community - Dallas, TX

2. SKILLS
Compliance and Udaap experience and JA Achievement
ADDITIONAL INFORMATION
Core competencies include:
• Proficient in FDCPA • ACA Certification • Firm knowledge of Medicare and Medicaid
• Operating systems: AS400, Noble, Lyrical, Lexis Nexis (Accurint) and Microsoft Office software (Word, Excel)
• Detailed oriented
• Skip tracing
• Excellent negotiating skills
• Exceptional time management and organizational skills