1. Hannah Wonsia
613 Geneva Drive
Unit B 35
Mechanicsburg, PA 17055
717-608-9854
wonsia1985@gmail.com
Hannah.Wonsia@usps.gov
SUMMARY of PROFESSIONAL Qualifications
1year and 8 months of good and faithful United States Postal Service Specialist in
Sales and distribution. Highly skilled and industrious post office clerk with a
demonstrated ability to perform and deliver the best clerkship services
independently as well as in a team. Always put customers first in daily routine.
Able to grasp new concepts and take initiative. Well versed in coordinating mail
pick up and deliveries. Responsible for handling and managing all ingoing and
outgoing mails and Packages. Supervise mail of all classifications, computing and
maintaining on a current basis mailer’s credit balance. Process all outgoing mails
with the right classification for further distribution. Ensure mails are accurately
given to the United States Postal Service Carrier for proper delivery. Provide
customers with updated changes on United States Postal Service systems and
regulations. Excellent problem solving and negotiating skills. Enhanced client
satisfaction by 70% through demonstration of exceptional customer service
etiquette and clerkship skills. Able to make decisions independently and quickly
with minimal escalations. A creative support professional with a record of
increased responsibility. Proficient in prioritizing and completing tasks in a timely
manner, yet flexible to multitask when necessary. Strong interpersonal skills and
ability to establish and maintain effective working relations with people in a multi-
cultural, multi-ethnic environment with sensitivity and respect for diversity.
Willingness to keep abreast of new developments. Proactive and Organized team
player. Promote staff trust, respect and honesty. Ability to manage, organize, plan
and implement work assignments and juggle competing demands. Communicator
with personal interaction at all level. Accustomed to fast paced and Emergency
Essential environment.

2. CORE COMPETENCIES
Mail Sorting, Postage stamps sale, Time management; Parcel weighing, Money
Order Issuance Multitasking, Complaint handling, Shelves Stacking Cash Drawer
handling, Inventory Maintenance, Front desk Handling and Postman coordination.
PROFESSIONAL EXPERIENCE
United States Post Office, Newport, Pennsylvania
10/17/2015- present
Acts as the Focal Point and the Face for United States Post Office, Newport,
Pennsylvania. Always put customers first in daily routine. Oversee all incoming
and outgoing mails and Packages. Manage mail of all classifications, computing
and maintaining on a current basis mailer’s credit balance. Responsible for
distributing primary and secondary schemes of delivery of incoming mails. Ensure
proper handling and process of customer purchases and returns relating to products
and services use point of sale system. Provide excellence customers service with
transaction Responsible for Issuing, cashing foreign domestic postal money orders
and customer claims. Responsible for selling postage, revenue stamps and stamp
envelops after receiving the due fee. Pay undivided attention and respond to
customer queries.
United States Post Office, Ickesburg, Pennsylvania
1/7/15-12/11/15
Independently supervised and oversaw daily Postal routine at United States Post
Office, Ickesburg, Pennsylvania. Kept Postal money drawers and record daily
transactions safely.
Weighed parcels and calculated their costs according to the distance and weight.
Coordinated mail pickup and delivery. Sorted incoming and outgoing mail.
Provided updated federal Postal regulations to customers. Assisted customers with
their claims for mail theft, or lost or damaged mail. Recorded and printed out
pertinent data on the Postal Computer system. Tracked packages for customers on
the Postal computer system. Managed and protected undelivered parcels for
customers. Provided customers with assistance in filing claims for mail theft, or
lost or damaged mail. Responded to customer queries, complaints in a positive

3. manner. Assisted customers with mail theft, delivery problems, lost or damaged
mail, making sure appropriate forms and making are filled up for investigation
referrals. Managed postage meters, and calibrated them for correct operation.
Responsible for Shipment of packages to the appropriate customers and prepared
detail reports on each package before and after shipment. Coordinated mail pickup
and delivery.
United States Postal Systems, Camp hill, PA
8/9/2014-1/7/15
Distributed primary and secondary schemes of delivery of incoming mails.
Ensured proper handling and process of customer purchases and returns relating to
products and services use point of sale system. Provided excellence customers
service with transaction Oversaw Issuing, cashing foreign domestic postal money
orders and customer claims. Responsible for selling postage, revenue stamps and
stamp envelops after receiving the due fee. Pay undivided attention and respond to
customer queries. Sorted incoming and outgoing mail. Coordinated mail pickup
and delivery.
Community Relations
Project Homeless Connect in Harrisburg, PA 2011
Bethesda mission food for the homeless in Mechanicsburg PA, 2010
Education
Bachelor Degree, Organizational Leadership, Eastern University, St. David,
Pennsylvania 10/16/2012 -12-11-2015
Associates Degree in General Studies, with concentrations in Human Services;
Harrisburg Area Community college, Harrisburg, Pennsylvania 06/2009-
12/17/2011
Certifications
CPR & First Aid Certified

4. Workshops and Seminars
Capital Area Immediate Unit American sign language classes, Enola, PA 2/3/14-
4/7/14
Drexel Behavioral Health/Developmental perspectives and young persons,
Grantville, PA 12/11/2013
Drexel Behavioral Health/An overview of current diagnostic thinking Reading, PA
10/22/2013
The Rase Project/Addiction and Recovery 101 workshop - The nature of addiction
and the joys of recovery. Carlisle, PA 10/8/2013
Drexel behavioral Health/Teaching is more than telling seminar- Skills for
providing Psycho education Grantville, PA 10/3/2013
Cumberland/Perry Local Housing Options Team Housing seminar:
Creative responses to housing needs (meeting the needs of people with disabilities)
Protecting children, adults and the Elderly (who do you call when you suspect
abuse or neglect?)
From Barracks to Battle and Back Again: Military culture, Mindsets, and Housing
Mount Holly, PA