Dedicated Risk Manager with Extensive Financial Experience
1. Farrah Derr
7150 Windhaven Pkwy Apt 209
The Colony, Texas 75056
469-263-4754
farrahderr@yahoo.com
Career Overview
Dedicated Manager well-versed in analyzing and mitigating risk and finding cost-effective
solutions. Excels at boosting performance and productivity by establishing realistic goals
and deadlines.
Accomplishments
Emerging Leader Program
Service of Excellence Awards
Top Manager of the month
Leadership Development Training and Facilitation
Operations Management
Program Management
Policy & Procedure Administration
Counseling & Coaching
Process Improvement
Employment
Bank of America Merchant Services, Dallas, TX
AVP, Merchant Business Consultant; West Region
May 2014- Present
Follow up on leads provided directly from Bank of America Banking Centers
Prospect externalsources such as association relationships, centers of influence and
vendor relationships among others.
Identify and solicit new revenue growth opportunities.
Develop and maintain relationships with existing accounts and banking centers/key
bank partners
Successfully schedule and manage appointments with clients.
Attain monthly sales quota.
Self source outside referrals and leads.
Contact with customers is primarily via phone and email. What You Have: Experience,
Skills and More
Sell an industry-leading suite of payment processing products and services to local
business owners, including the latest mobile payment technologies and solutions to
help small businesses expand and grow.
Utilize referrals from Bank of America banking network. Up to 60% of sales leads and
referrals come from local banking centers.
Prospecting external sources such as association relationships, centers of influence and
vendor relationships, among others.
Build a strong pipeline for new revenue growth and maintain and grow existing
accounts and banking centers to identify/solicit new revenue growth opportunities.
Strong communications, including oral and presentation skills.
Outstanding sales, business development and negotiation skills.
Strong hunter in customer-centered sales with a desire to exceed expectations and
quotas.
Ability to develop new business through prospecting over the phone and email.
2. Ability to multitask and change direction in ever changing payment processing
environment.
Effective planning, time management and organizational skills.
Highly motivated to succeed in a performance driven environment.
CEXchange LLC.,Carrolton, TX
Compliance Manager
Aug 2014-Jan 2015
Led a team of three full-time associates
Responsible for making sure all Partners are in Compliance based on Jurisdiction
Review City, County, and State Ordinances to update requirements for all Partners
Responsible for turning stores On and OFF for Trade Programs based on Jurisdiction
guidelines
Obtained Business License for Partners as well as set up Reporting through Police
departments
Managed multiple tasks/projects within deadlines for several partners
Bank of America, Plano, TX
Officer; Mortgage Servicing Team Manager II
May 2012-June2014
Led two team Leads and two Return to Normal Servicing teams in AZ and TX also,
indirectly led up to sixty analysts in a high-volume, deadline driven environment
Led Return to Normal Servicing Claims Teams for FHA/VA Government Loans
Successfully managed the transition of ordering/reviewing Treasury Loan Credit from
Housing Urban Development in order to bring customer accounts current after
completion of a Modification
Researched and audited errors/issues from 3rd
party vendors to identify document
errors as well as incorrect internal processes while maintaining a 98% Quality Rate
Managed multiple tasks/projects within deadlines and budget constraints with the
intention of helping keep home owners in their homes
Developed and maintained process maps used by auditors and outside departments to
understand the line of business’ work streams during annual risk review
Bank of America, Addison, TX
Mortgage Servicing Team Manager I
May 2009-May 2012
Led up to 30 full-time associates responsible for collecting on delinquent
mortgage loans and three senior associates responsible for Departmental
Escalations
Managed various Line of Business’s within Home Loan Servicing
Managed delinquency stages 30 day-180 day accounts
Provided ongoing departmental training and further development for current associates
and managers
Responsible for Customer Experience Surveys for three sites and created reporting for
Senior Leadership
Bank of America/Penncro Inc., Mission, TX
Outsourcing Liaison-Vendor Management Credit Cards Collections
Oct 2008-May 2009
Responsible for 335 full-time and part-time associates and Team Leads that collected
on delinquent Credit Card Accounts
3. Manage delinquency stages 30 day-150 day Spanish and English accounts
Identify need for improvements and provided feedback to associates and their
Supervisors weekly
Provided Continuous Education for Team Leads,Associates,and New Hire Classes
Bank ofAmerica,Greensboro, NC
Emerging Leader-Customer Assistance Credit Card Collections
Feb 2008-Oct 2008
Manage 10 to 15 new associates bi-weekly for on the job training
Facilitated new hire and continuous department education
Performed Side by sides and call monitoring to increase departmental standards
Knowledge and management experience from multiple processes,product lines in
different line of businesses.
Bank ofAmerica,Greensboro, NC
Senior Collector- Credit Card/Direct & Indirect loan Collections
Feb 2005-Feb 2008
Maintained customer relationships through inbound and manual dialer calls by
negotiating the proper payoff amount
Execute research activity and resolve escalated customer issues for other associates
Knowledge of different lines of businesses: credit card, direct, and indirect loans
Updated Target Associate Report monthly for upper management based around
collector issues and updates for management. Met with manager weekly to ensure all
issues or request were handled.
Education University ofNorth Carolina at Greensboro
Greensboro, NC
Exercise and Sport Science
Expertise Working knowledge of SharePoint, iPortal, LMP,LAMP, Salesforce,AS400/iSeries,
Equator, CROSS, Home Retention Applications-LM Plan, Home Base,Home Saver,
Microsoft Office Suite - Outlook, Access,Word,Excel, PowerPoint, LMA, FHA
Connection and Urban