2. Impact of IM and Texting
How do you think IM and
texting have changed the way
we communicate?
Benefits
• Cost
• Speed
• Unobtrusiveness
Drawbacks
• Distracting
• Security and compliance
Image source
3. Using IM and Texting on the Job
• Follow company policies
• Don’t disclose sensitive
information
• Don’t forward/link to
inappropriate photos
• Don’t text or IM while
driving
• Separate business
contacts from family
and friends
• Avoid unnecessary chit-
chat
• Keep your presence
status up to date
• Use good grammar and
correct spelling
4. Text Etiquette: Timing
• Respond promptly
• Don’t text
afterhours
• Don’t text during
face-to-face
conversations
Image source
5. Text Etiquette: Tone
• Sparing use of
symbols and emojis
• Polite tone
• Concise
• Don’t deliver bad
news via text
Image source
6. Text Etiquette: Professionalism
• Get permission
• Introduce yourself to new
contacts
• No confidential information
• Check contact information
• Check spelling and grammar
Image source
8. References
Guffrey, M. E., Loewy, D., & Almonte, R. (2019). Essentials of business communication (9th Canadian Edition). Nelson.
Jamieson, L. (2019). Chapter 1: Communicating in the digital-age workplace [PowerPoint slides]. Nelson.
Martineau, M. (2017, December 6). Text etiquette for business owners [Infographic]. GoDaddy.
https://www.godaddy.com/garage/text-etiquette-for-business-owners-infographic/
9. Image Sources
Lebedeva, O. (2020, March 20). [Hand holding smartphone] [Illustration]. Lifewire.
https://www.lifewire.com/glossary-of-common-texting-abbreviations-4061650
[Man looking at smartphone with speech bubble] [Illustration]. [n.d.]. Pxfuel. https://www.pxfuel.com/en/free-
photo-jrtyz
Martineau, M. (2017, December 6). Text etiquette for business owners [Infographic]. GoDaddy.
https://www.godaddy.com/garage/text-etiquette-for-business-owners-infographic/
Nudelman, M. (2014, September 18). [Man looking at smartphone] [Ilustration]. Business Insider.
https://www.businessinsider.com/texting-etiquette-rules-2014-9
Editor's Notes
Think, Pair, and Share: Before sharing information, ask students to think about the impact of instant messaging and texting.