Presentation on chapter 13.

1. Business Communication
Adapted from NETA PowerPoint for Essentials of Business Communication by
Lisa Jamieson
Interviews and Follow-Up

2. Interview Purpose: Employer
• Assess abilities
• Discuss knowledge
and experience
• See what motivates
you
• Determine fit
Image source

3. Interview Purpose: Employee
• Demonstrate potential
• Expand on resume
• Learn more about job
• Determine fit
Image source

4. Interview Types
• Screening
• One-on-one
• Panel
• Group
• Sequential
• Stress
• Online, telephone, and virtual

5. Interview Preparation
• Know interviewing
sequence
• Review job ad and
application materials
• Research company
Image source

6. Clean up Digital Dirt
• Remove questionable
content
• Stay positive
• Employed? Don’t post
about job search
Image source

7. Dress for Success
• Dress in business attire
• Outfit is clean, ironed,
and fits
• Personal hygiene
Image source

8. Arrival
• 15 minutes early
• Test-run commute
• Be polite to front desk
• Bring application
material
Image source

9. Meet and Greet
• Confident handshake
• Introduce and repeat
names
• Be polite
Image source

10. During the Interview
• Avoid distractors
• Project confident body
language
• Convey enthusiasm
Image source

11. Interview Actions to Avoid

12. Typical Questions
• Questions to get acquainted
• Questions to gauge interest
• Questions about your experience
• Questions about the future
• Challenging questions
• Situational questions
• Behavioural questions

15. Behavioural Questions
Describe a situation where
you worked with a group of
people to accomplish a
project or task.
S ituation
T ask
A ction
R esult

16. Describe Situation / Task
Describe a situation where
you worked with a group of
people to accomplish a
project or task.
“As the Treasurer
of a charity fashion
show for my
soccer club last
December…”

17. Identify Action
Describe a situation where
you worked with a group of
people to accomplish a
project or task.
“I collected all
revenues,
prepared all tax
receipts, and
submitted
documentation for
charitable
status…”

18. Provide Results
Describe a situation where
you worked with a group of
people to accomplish a
project or task.
“with the final
report showing a
22% increase in
donations over
prior year.”

19. Illegal and Inappropriate Questions
• Marital status / family status
• Age
• Religion
• Sexual orientation
• Pregnancy status
Interviewers should not ask about your:
• “I haven’t been asked that question before in an interview:
why do you ask?”
• “Could you explain how this relates to the job duties?”
Tactfully deflect these questions

20. Ask Your Own Questions About…
• Company culture
• Leadership
• Clarification
• Key concerns
Image source

21. After the Interview
• Thank your
interviewer
• Contact your
references
• Follow up

22. Other Employment Documents
• Application form
• Application or résumé follow-up message
• Rejection follow-up message
• Job acceptance and rejection messages
• Resignation letter

23. Summary
• Explain the purposes and types of job interviews.
• Describe what to do before an interview to make an
impressive initial contact.
• Describe what to do during an interview to create a
favourable impression.
• Describe what to do immediately after an interview to
maintain the positive impression you’ve created.
• Prepare other employment-related documents.

24. References
Big Interview. (2017, April 1). How to answer: tell me about yourself. YouTube.
https://youtu.be/MmFuWmzeiDs
Big Interview. (2018, October 25). How to answer tell me about yourself (for new grads
and freshers). YouTube. https://youtu.be/sN5AGS1abxA
Guffrey, M. E., Loewy, D., & Almonte, R. (2019). Essentials of business communication
(9th Canadian Edition). Nelson.
Jamieson, L. (2019). Chapter 13: Communicating in the digital-age workplace
[PowerPoint slides]. Nelson.

25. Image Sources
[Employer with resume] [Photo]. [n.d.]. Colonial Life.
https://images.app.goo.gl/mko8GbFddkenZ5J9A
[Examples of business wear] [Illustation]. [n.d.]. Medium.
https://images.app.goo.gl/WGeNaANsiMvPpGHGA
[Man walking into interview with red folder] [Illustration]. [n.d.].Executive Grapevine.
https://images.app.goo.gl/wj4jjXCU9tDg4D218
[Person reviewing resume] [Illustration]. [n.d.]. Formplus.
https://images.app.goo.gl/5SE8WoQRs245L1Va9
[Question marks] [Illustration]. [n.d.]. Career Confidential.
https://images.app.goo.gl/ZxFUfnXkA4NxN1sP6
[Woman cleaning up digital footprint] [Illustration]. [n.d.].Hanbe531’s Blog.
https://images.app.goo.gl/HdM1jjSV8doCRAHv8
[Woman shaking man’s hand] [Photograph]. [n.d.]. Forbes.
https://images.app.goo.gl/QFGXJT6H4BX1nqVz7

26. Image Sources
[Woman sitting and waiting] [Photograph]. [n.d.] Cosmopolitan.
https://images.app.goo.gl/c2RuyhCPrTYPaLrn6
[Woman displaying different body language] [Photograph]. [n.d.] Michael Page Canada.
https://images.app.goo.gl/J3KinHEVe2YFuS5p6