1. Edith M. Spencer
13905 SW Allen BLVD
17
Beaverton OR 97005
971-344-7621
edithspencer@gmail.com
Objective
A position with communication, problem solving and project management capabilities!
Employment History
Partner Support, Xerox Page Connect
January 2013 Xerox Corporation, Wilsonville, OR
 Provide technical and contract support for resellers enrolled in the PageConnect
program. Assisted partners with installation, operation and changes to proprietary
software and websites, network monitoring of devices, shipment tracking and delivery
of supplies.
 Assisted partners with upload, order and status of contract for Xerox A3/A4 devices
 Responsible for daily vouchering reports, device notification and tracking, Oracle
database management and device file creation as necessary.
 Developed intergroup process guides for day to day duties in contract support.
 Helped develop a guide for refresher webinar on proprietary software for
PageConnect.
Auditing Clerk, Menlo Worldwide
6/2012-11/2012 Menlo Worldwide, Portland, OR
 Communicated with freight carriers regarding use of software for invoicing and
confirmation of contract billing.
 Researched past due amounts with carriers and made necessary corrections.
 Used proprietary software and Excel to research past due amounts.
Technical Support
9/2011-4/2012 Stream, Beaverton OR
 Technical Specialist for Quickbooks Enterprise Edition. Supported business
applications questions, including data damage, operations on network servers and
business questions regarding the set up of companies, applied accounting, job costing,
inventory set up, inventory assemblies and reporting.
 Reviewed and assisted customers in the set up software files, helped customer correct
mistakes and how to use business functions within the software.
Insurance Agent
3/2006-4/2008 Nationwide Insurance, Portland OR
 Took inquiries from customers via phone, mail, agency and face to face regarding
policies. Helped resolve simple and complex issues regarding payments, changes to
policies, additions and deletions, reception and application of monies to accounts and
upselling of services.
 Scheduled meetings with customers regarding polices and provided insurance
solutions that met needs.
Education
Ripon College, Ripon, Wisconsin
 Biology
 Philosophy of Science

2. Other Experience
PMP
Experience with Microsoft Office Suite
Wordpress/Website/JAVA/SEO experience
Graphic Arts and Independent Business experience.
References
References are available on request.