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14300 Dobson Ave | Dolton, IL 60419 | C: 773.703.4295 | shannonpaige@ymail.com
SHANNON PAIGE
Qualifications for Operations Supervisor
Technical and business oriented individual, reliable professional with the ability to effectively plan, coordinate and
meet deadlines of multiple projects. Extensive operational experience for leading companies including U.S.
Department of Commerce,Robert Half International and Mondelez International, Biscuit Division. Team leader with
a record of motivating employees and sustaining results through training, employee engagement, and performance
evaluations. Solid history of minimizing overhead through cost-effective resource management. Proficient in
financial management and analysis. Strong interpersonal, communicator, and cross-functional collaborator to
accomplish organizational goals.
Areas of expertise include:
Operations Management | Financial Reporting | Strategic Planning | Team Leadership | Process Improvement
Problem Solving | Conflict Resolution | Staff Scheduling | Inventory Management |
Goal Setting | Report Generation | Technical Support
Education & Credentials
M.P.A, Master of Public Administration in Public Management, 2009
ILLINOIS INSTITUTE OF TECHNOLOGY, Chicago, IL
Bachelor of Science in Business Administration: Concentration in Accounting, 2003
ROBERT MORRIS COLLEGE,Chicago, IL
Certification & Training
ILLINOIS INSTITUTE OF TECHNOLOGY, Chicago, IL
Master Certification: Web Design and Development, 2011
Include development ofweb based applications & Understanding of HTML, CSS, and Java Script language
OSHA / HAZMAT | GMP Compliance | SPC
HACCP | 5 WHY | RCA
Leadership Experience
Mondelez International | Chicago, IL
Nabisco Chicago Bakery
Processor 1/2012 to Present
Currently hold the position of Bakery Processor in the North Bakery Department, responsibilities include
 Operating & Monitoring various types of bakery equipment within the plant
 Testing & logging product spec into KPOGDatabase Management System for tracking
 Reporting out of specification findings to Quality Assurance for investigation
 Working closely with both Mixing and Packaging supervisor to streamline potential processing and
operational issues that impact the finished product
 Participate on Focus teams to improve the overall quality and line performance of the Oreo Cookies, Wheat
Thin, and Ritz Cracker line as well as the Premium Cracker line

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El Hogar Del Nino Community/Social Service | Chicago, IL
Communication & Development Department / Internship
Web Developer 8/2011 to 11/2011
 Updated company website using Joomla Content Management System
 Strategically implemented new web content for better call to action response from end users
 Worked with Financial Managers to write proposals and grants for funds needed to complete web upgrade
projects
 Created a project plan and presented to the Development Manager proposing a replicable web host and
redesign of the current website
14300 Dobson Ave | Dolton, IL 60419 | C: 773.703.4295 | shannonpaige@ymail.com
SHANNON PAIGE
CITY OF CHICAGO | Chicago, IL
Department of Innovation & Technology/Internship
Quality Assurance Developer 6/2011 to 8/2011
 Assisted in the testing & deployment of enhancements for Data Tracker,a PHP web based application for
the Department of Procurement Services, which tracked the status of city contracts as they became awarded
 Modified Training Manuals and wrote test SQL scripts for data edits associated with enhancements
 Revised and converted MS Word version of documentation over to HTML for improved content
 Detected,opened, & tracked application defects and resolved assigned defects according to QA testing
procedures
U.S. DEPARTMENT OF COMMERCE|Chicago, IL
Field Operations Supervisor 3/2010 to 9/2010
 Conducted severalon the job seminars & training sessions in order to teach and demonstrate principles,
techniques, procedures and methods of designated subjects
 Managed 8 crew leader districts throughout the Chicagoland area during field operations
 Monitored the progress & performance of census field employees as well as collected and reviewed
completed work assignments
ROBERT HALF INTERNATIONAL | Chicago,IL
Staff Accountant 9/2007 to 10/2008
 Analyzed financial transactions to determine the accuracy & completeness of entries using computer
applications
 Managed $2M in international investments by reconciling transactions against bank statements
 Computed corporate taxes owed, ensuring compliance with applicable tax laws
CLINTEXLABORATORIES | Chicago, IL
Accountant Supervisor 11/2006 to 9/2007
 Received, classified, & recorded $500,000 in A/R & A/P transactions monthly
 Created and maintained financial statements using QuickBooks accounting software
 Supervised a staff of 3 Accounting Clerks performing journal entries