1. Tony Michel
210 N. Washington Ave
Waukesha, WI 53188
(262)-271-1589 / 262-720-7101
Shov37@yahoo.com
Accounting & Finance
SUMMARY
 10+ years in customer service, supervising and management experience
 Strong analytical, planning and organization, decision making and leadership
skills
 Strong attention to detail and reliable
 Ability to meet deadlines under difficult conditions and dealing with difficult
customers
 Proven to work well independently or as a team member
 Proficiently in computer software and hardware: Windows 7 & 8, Microsoft
office ( Word, Access and Power Point)
 Advanced knowledge of Excel/Pc spreadsheets
 QuickBooks
 Oracle CRMOD
 Understanding of U.S GAAP and IFRS
 Knowledge of Sarbanes-Oxley (SOX) compliance and operational process
 J.D Edwards
 Knowledge of SAP
 Bilingual(English, French)
WORK EXPERIENCE
Sealed Air Corporation Racine, WI
Customer Care Coordinator-French/English 5/2014-Present
 Serve as a primary contact for distributors, direct customers, end users, and sales
representatives
 Work with internal departments, outsides vendors, transportations and warehouses
 Responsible for accurate and efficient entry and/or oversight of all customers
order
 Handle customers complaints, returns, credits, and billing corrections
Veolia Environmental Services Greenfield, WI
IT Support Specialist-French/English (Contractor) 2/2014-3/2014
 Provided support to French speakers in Canada and France( Google Project)
 Translated documents from French to English

2. Olive Garden Restaurant Brookfield, WI
Server 12/2007-4/2014
 Offered great customer service
 Received several “100%” customer satisfaction recognitions
 Blue Card holder
FIS Global Milwaukee, WI
Customer Service Specialist-French/English 10/2012-11/2013
 Processed a high volume of consumer inquiries of FIS products and services, and
resolved a targeted percentage of those inquiries
 Troubleshoot customer problems, identified the root cause of the problem, and
used tools and resources appropriately to determine how to resolve customer
problems
 Provided customer support by phone, email, or instant message to consumers.
Served as primary contact for inbound customer issues
 Tracked and document inbound support requests and ensured proper notation of
customer problems or issues
 Translated professional documents from French to English
ABB Group New Berlin, WI
Quality Tester-Line driver 5/2011-12/2011
 Tested a variety of drives for quality
 Consistently met daily driver targets
Club Scrap Neenah, Wisconsin
Team Lead 5/2005-10/2007
 Worked closely with associates to ensure product met quality standards
 Managed and reconciled inventory
 Handled consumer complaints and inquiries in French and English
 Promoted every day and seasonal merchandise to over 1,000 account bases
 Informed clients on order status and delivery dates
EDUCATION
Ottawa University Brookfield, WI
Accounting, Bachelor’s of Science 2011-2013
Fox Valley Technical College Appleton, WI
A.A.S. Quality Management 2000-2002