1. Cheryl Kolbeck
13407 118th
Avenue NE
Kirkland, WA 98034
206 300 1810
cheryl092@hotmail.com
OBJECTIVE: Administrative Assistant
SUMMARY OFQUALIFICATIONS
 Business Administration Support AAS Degree
 Microsoft Office Certificate with proficiency in Word, Excel, Access,PowerPoint,Outlook, and Publisher
 Customer Service/Product Support Certificate
 Excellent customer service and listening skills
 Call center experience, outbound, and inbound calls
 Keyboarding 45-50 wpm with data entry experience
 Strong communication and interpersonal skills
 Ability to work independently and as a contributing team member
 Organized with ability to multi-task and meet deadlines
 Flexible and adapt easily to changing environments
 Knowledge of Microsoft Project Management, HTML/CSS, and File Management
EMPLOYMENT HISTORY
Office Assistant (Volunteer) City ofKirkland City Hall Kirkland, WA 2011-Present
 Receptionist duties for City Hall main reception area
 Greet visitors, answer questions regarding city services,direct visitors
 Answer multiple incoming phone calls for city services and direct to proper extensions
 Outbound calls involving City Licensing to inform pet owners to renew their pet license
 Assist City Manager’s office with projects and data entry using Microsoft Office
Technical Assembler Aerotek Kirkland, WA 2011-2012
 Work with small parts and hand tools, such as tweezers and forceps
 Assembly and disassembly work on Nintendo products, such an the Wii and the DS
 Work requires excellent eye-hand coordination and attention to detail
Lens Operator Sportworks Northwest Inc. Woodinville, WA 2006-2009
 Operated robotic manufacturing equipment
 Reprogrammed machines to specifications for various goggles
 Assembled 200-300 recreational eye wear lenses per day
 Work required attention to detail and excellent hand/eye coordination
Product Demonstrator Nichols & Associates Seattle, WA 1997-2006
 Provided excellent customer service while demonstrating new products in local grocery stores
 Set up displays and stocked shelves to promote items demonstrated
 Prepared samples according to directions, and responded to questions, concerns about products
 Encouraged customers to purchase products, maintained sales quotas and goals
 Prepared inventory reports for the end of day
EDUCATION
Business Administration Support AAS Degree Kirkland, WA 2008-2011
Lake Washington Technical College