1. Thomas Riley Purcell
5404 Riverview Drive Lisle IL 60532-2140
630 968 6713 email: tom_purcell@sbcglobal.net
EXPERIENCE:
09/06 – Present Customer Service Representative, Phillip’s Flowers & Gifts.
 Assist customers in placing orders; transmit orders to out of state
and international florists; research and resolve customer inquiries regarding
quality, service, and delivery inquiries;
 Work with the design, events,and wholesale departments to help ensure high quality products
and services.
 Work with funeral directors and sympathy customers with selection and design questions.
 Work with the customer service staffin ensuring orders are transmitted; f
 follow up on communication with branch stores and FTD and Teleflora members;
 monitor order transmissions and inquiries, pending orders; assist with orders placed via the
Phillip’s websites.
01/05 – 09/06 Various temporary assignments while job hunting.
09/02 – 12/04 Training Specialist, FTD.COM, Downers Grove IL
 Participated in developing and implementing a new learner-centered, activity-based training
program;
 Wrote edited, and produced the training manual and reference guide.Acted as Lead Trainer for
new hire training and refresher training for core staff.
Training and Development Assistant
FTD.COM, Downers Grove, IL
Customer Service Representative, FTD.COM, Downers Grove IL
07/02 – 09/02 Customer Service Representative Verizon Wireless, Elgin IL
06/01 – 02/02 911 Telecommunications Trainee
Du-Comm (Du Page Public Safety Communications) Glendale Heights IL
03/00 – 02/01 Compliance Supervisor
LFG Division of Refco, Chicago IL
• Investigated customer complaints, coordinated with IB offices for resolution and researched
possible compliance violations.
• Investigated,researched and responded to exchange and regulatory record requests,criminal
and civil subpoenas.
• Addressed compliance, exchange and regulatory rule questions and issues.
01/96 – 03/00 Compliance Officer
Lind-Waldock & Company, Chicago, Illinois
• Conducted investigations of customer complaints for possible compliance violations.
• Investigated,researched, and responded to exchange and regulatory record requests and civil
and criminal subpoenas.
• Analyzed and addressed all compliance issues related to exchange and regulatory rule questions
and issues.
• Worked with other departments and branches firm-wide on training and compliance issues.
05/93-01/96 Training Manager, Lind-Waldock & Company
• Developed, prepared and implemented a 5 week, 75 hour training program for new hires.
Planned and developed a systemof weekly and final examinations to facilitate the
acquisition of key concepts related to the futures industry.
References: Available on request.