1. 7119 S 86th
St #915
LaVista, NE 68128
(402)612-8168
Babydoll28297@yahoo.com
CandiceBryan
Objective Seeking a position utilizing my extensive knowledge and successful experience in
handling multiple tasks, organizing priorities, and maintaining a professionalattitudeat
all times; and a position offering opportunities for personalcontribution and professional
growth.
Professional
Experience
Education
Alorica – A Telecommunications Company (Formerly West Corporation)
Procedures Specialist (November 2008 ~ Current) (Promotion)
 Generateand/or compileavariety of statistical reports for internal and client use.
Ensuringaccuracy of dataatalltimes and resolvingany discrepancieswith thatdata.
 Supervisingcontactforour Philippinesteam. Responsible for their training and all
communications with our Omaha center.
 Responsible for the invoicing of our clients and ensuring accuracy of all billing
related reporting.
 Direct contactfor outsideclientscombiningpatience, determination, and persistence
to troubleshoot issues while maintaining the highest level of confidentiality.
 Analyze current report structures to ensure efficiency.
West Corporation – A Telecommunications Company
Reports Specialist ( July 2006 ~ November 2008) (Promotion)
 Create, provide, and maintain timely and accurate reports to the client.
 Review reports and information from client to identify trends and issues.
 Analyzecallvolumedataand escalatequestionablesituationsto manager for higher
level review.
 Researchingand compilinginformation as requestedand resolvingany discrepancies
with data.
West Corporation – A Telecommunications Company
Support Specialist (Jan 2000-July 2006) (Promotion)
 Review all reporting information compiled for accuracy prior to distribution.
 Track and report payrollincentives to payroll, researching and correcting any
discrepancies prior to submission.
 Served as point of contact for general production employee questions, referring
them on as appropriate.
 Assist management with training on and identifying problems with reports.
 Ensured projects were completed in a timely and accurate manner; upon
completion of projects assisted in documenting activities as necessary.
West Corporation – A Telecommunications Company
Customer Service Representative (July 1997 – Jan 2000)
 Serving as a customer service representative for a state wide electric company.
Millard South High School Graduate
West Corporation Online Performance Improvement Notice Training
West Corporation Online Diversity Training
West Corporation Online Business Writing
Proficient in Microsoft Word, Excel, Power Point, and Outlook.
Touch Typing at 70 WPM with 100% Accuracy