1. Phyllis A. Sutton
Cell Phone: 972-567-8951 8345 Alderon Lane
Email: SuttonPA@gmail.com Frisco, Texas 75034
Experience Summary
Professional in technical sales and client support with background spanning project management, sales support and
operations and systems analysis including;
 Experienced in Oracle E-Business R12, Word, Excel, Access,SalesForce,Outlook, Netformix, PowerPoint,
FrontPage, Visio, Quicken, Access,Clarify, and Unify.
 Highly knowledgeable with C, Basic, Pascal,COBOL,FORTRAN and various accounting and settlement
software applications
 A creative professional with excellent organizational, analytical and interpersonal skills
 Practices strategic planning as the foundation of winning teams and generating new business
 Ensures company growth along with improved customer satisfaction, loyalty and retention
 Led project that was 8 months behind schedule back on schedule within 3 months
Professional Experience
MEDASSETS 2015-Present
Customer Support Specialist
 Provide multiple levels of front-line Support for over 40 Products.
 Log all Customer issues in SalesForce
 Educate Customers on Medassets products and services.
 Create,Audit and Send MedAssets Client Communications
INTEL SECURITY 2015
Commercial Field Support Rep
 Create new Sales Opportunities and Quotes
 Liaison between Field Sales Reps and Bangalore quote team.
 Generate Support Escalations, Temporary Grants, Customer Evaluation Forms
 Maintain tables for existing clients
 Communicate via email with the partners and distributors
BLACK BOX (Formerly NextiraOne) 2009 – 2015
Business Analyst
 Provide technical project management services to CenturyLink (Formerly Qwest Communications).
 Prepare price lists in a format to transfer into Oracle E-Business.
 Collaborate price lists with distributors (Graybar, Westcon, Ingram) and manufacturers (@Comm, Aastra,Adtran,
Avaya, Cassdian, Ciena, Cisco, Intrado, Juniper, F5, Fanstel, FaxCore, Telstrat and ShoreTel).
 Coordinate with CenturyLink Sales Engineers and Order Specialists for new product initiatives to add to Oracle.
 Developed a procedure for adding new parts to Oracle which streamlined the process.
Sales Support / Sales Operations 2003 - 2008
 Provided technical and business support to the sales organization for pre and post-sales activities to ensure client
satisfaction throughout the bidding and closing processes.
 Oversaw sales operations and managed key account relationships (EDS, Bank of America,Bell South, AT&T,
Qwest,Sprint, and Countrywide).
 Prepared various quotes for equipment installs (Nortel, CISCO),maintenance, and maintenance renewals.
 Contributed directly to the doubling of sales revenues and improving customer retention by 25%.

2. Phyllis A. Sutton Page 2
Technical/Training
U.S. Air Force
Electronic Switching Specialist
Training: Electronic Switching Systems Repairman Course - 21 Weeks; Traffic Data Collection System Maintenance
Course - 9 Weeks; High reliability Soldering Course - 2 Weeks; Basic Solid State Theory Course - 2 Weeks
Project Management Certificate Series – 60 Hours
Electrical Engineering - 60 hours - University of Maryland
Microsoft Excel and Access Certificate