1. Donna L. Thomas
10020 E. 36th Terrace South, Independence, MO 64052
(913)710-1805 Dthomas12004@gmail.com
OBJECTIVE
Proactive,highlyskilledadministrationprofessional withtwenty-five years’ hands-on experience in diverse office
environments.Knowledgeable in current industry trends and technology. Ten years’ dedicated experience in the
benefits, insurance and finance industries. Experienced communicator and team player.
TECHNICAL SKILLS
 DOS
 Lotus
 DBASE
 Microsoft Office
 Microsoft Word
 Internet Explorer
 Fed Ex Power Ship
 UPS Maxi ship
 Salon Biz Software
 Maximizer
 Microsoft CRM
 Genelco AS-400 systems
BUSINESS SKILLS
Analysis and Reconciliation/Unit, System and Acceptance Test Production Support, Methods
and Procedures, Customer Service, Training
PROFESSIONAL EXPERIENCE
The Lewer Companies, Kansas City, MO - May 2005 to Present
Lewer Financial Advisors and Lewer Life Divisions, November 2005 to present
New Business Administration and Policy Owner Services Coordinator
Responsibilities includeProcess lifeand retirement insuranceapplicationsfrompointof saleto policy issue. Review of policies,
input and maintain data in tracking systems, create and maintain policy files, forward application to underwriter, follow thru
on requirements from underwriters, order Paramedical Services. Process daily ETF billing information, annual statements,
process and deposit group, agency, and life insurance cash premiums for monthly and annual statements. Scan, upload and
update monthly, quarterly and annual statements for variablebusiness, reconcile system. Assist in keeping records up to date
and identify potential customer follow – thru. Process full and partial surrenders, policy loans, supplemental contracts,
rollovers, 1035’s, maturities and death Claims.
LewerMark Division, May 2005 to November 2005
Student Insurance Enrollment Representative
Responsibilities include enroll, invoice and apply payments for International Student Insurance Programs on a nationwide
scale. Define requirements and create an on-line enrollment system to enable High Schools/Universities to participate in a
contemporary atmosphere.
Par Exsalonce Salon and Day Spa, Overland Park, KS - September 2001 to May 2005
Salon Coordinator / Team Leader / Office Manager
Responsibilities include management, communication, staffing productivity and profitability. Working knowledge of all
positions, operation systems, policies and procedures to support service standards and commitment to customer care by
leading, motivating and guiding staff members to achieve personal and professional goals.
Paddock Productions, Kansas City, MO - October 1994 to February 1996
Assistant Office Manager
Responsibilities includeoperational coordination duringcreation of multi -media commercials and advertisement, including but
not limited to scheduling resources of facilities, client support, distribution and traffic coordination and support of staff in
photo shoots.

2. Electronic Data Systems, Piscataway, NJ - April 1983 to May 1987
Administrative Assistant, AT&T, May 1986 to May 1987
Responsibilities include support managers and personnel associated with the AT&T Metered Telephone System / WATS 800
accounts and understand and implement all corporate policies and procedures. Duties included phones, maintaining files,
processingexpense reports, salary administration,new hireprocessing,review and resolveproblems with financial reports and
profit and loss statements. Coordinated the monthly billable, created the customer invoice and interfaced with the corporate
financial group.
Loan Research Analyst, USDA, Overland Park, KS - October 1984 to May 1986
Responsibilities include research and resolve loans made to the cotton producers by the United States Department of
Agriculture, USDA. Duties included coordinating and corresponding with all offices of the USDA nationwide, quality control of
system and department output, managing customer inquiry and maintaining customer relations, monitoring USDA storage
payments on producer loans and to update and reconcile an account receivable and payable system. Worked on the initial
implementation of the Loan Research Department; included system analysis, requirements, methods and procedures and
training. Special projects included the development and implementation of procedures to quality control storage payments
and the development of a tracking and control system for document handling.
Business Relations Analyst, USDA, Overland Park, KS - May 1984 to October 1984
Responsibilities included monitoring invoice and payment functions for warehouse storage, resolution of disputed invoices,
and communication with all offices of the USDA and error correction related to data processing. Duties included identificati on
of incorrect storage payments, creating manual recovery invoices, and monitoring accounts receivable.
Microfilm Technician, USDA, Overland Park, KS - April 1983 – May 1984
Responsibilities included batching; activating and microfilming documents submitted for processing. Worked on a special
project to process and monitor 3.5 million bales of cotton under the Payment In Kind (PIK) Program for the USDA.
EDUCATION
Raytown High School, Raytown, MO 1978
Member of National Honor Society
Southwest Missouri State University, Springfield, MO 1979
Nine credit hours, 3.0 GPA
Collin County Community College, Plano, TX 1991 – 1992
Twelve credit hours, 4.0 GPA
References: Available upon request