Johnny Kumar provides his contact information and objective of seeking a career opportunity with growth potential. He has over 8 years of experience in IT sales, marketing, and management, having exceeded sales targets in roles with companies like Target Marketing Intelligence Corporation and PlanetClean Chemicals. The document details his professional experience, qualifications, education, and contact information while seeking new career opportunities.

1. Johnny Kumar 604-499-
4857
4354 Vipond Place, Burnaby, B.C. V5J-1K6 kjohnnyk.7@gmail.com
CAREER OBJECTIVE: Progressive responsibilities with a firm that offers immediate
challenges, career opportunity and security; potential for growth; allows
the sharing of ideas in a supportive and constructive environment.
HIGHLIGHTS OF QUALIFICATION:
 8 years + of extensive knowledge working with Enterprise Level IT solutions; successfully
completed a number of sales and marketing projects/campaigns involving virtualization, security,
servers, storage, network platforms and other related solutions for industry leaders such as Hitachi
Data Systems, Cisco, Microsoft, VMware, EMC, HP, Net App, Symantec, IBM, McAfee, etc…
 Managerial position; experienced in coordinating and motivating call center staff and Account Rep’s
 Upon being hired by a cleaning chemicals manufacturer to manage and oversee their special accounts
dept. my team was number one in respects to sales within the first month; consistently.
 Performed beyond the projected campaign/project targets; dealt with only “C” level associates of
major industry, government institutions, education and health sector as well as major corporations as
direct points of contact.
 Experienced in working virtually on contractual assignments; also work well cooperatively and
enthusiastically within a team environment.
 Committed, motivated, strong work ethic,responsible and reliable. Consistently composed,approachable
and professional. Excellent communication and interpersonal skills prided upon.
 Client oriented, adept at becoming quickly conversant in new and existing product offerings while
developing a sound understanding of existing systems and processes.
 Consistently exceed (OTE’s) on target earning’s as evidenced with my current and past positions.
PROFESSIONAL EXPERIENCE:
April 2015 – current – Target Marketing Intelligence Corporation. Business Svcs. Provider
Position: Commercial Accounts/Business Executive
 Corporate relocation services; assisting in connecting commercial businesses with the technology
industry; network infrastructure, low voltage and wire service providers who cater specifically to the
needs and requirements of commercial businesses that are relocating. Primarily handle commercial
accounts within North America with the majority of my accounts being in the US.
 Within four months, through key initiatives I increased my monthly earnings by 57%; on target earnings
were exceeded. My performance metric's via KPI for 2016 were forecasted to be between 80k to 90k
plus.
April 2014 – September 2014 PlanetClean – (Chemical Corp.) Chemicals & Industrial Supplies
Position: Dept. Head/Manager; Special Accounts/Customer Care Dept.,

2.  Managed the day to day operations of the customer care/support center and Account Representatives.
 Maintained up-to-date knowledge of industry developments and involvement in networks;
 Monitored random calls to improve quality; minimized errors and tracked operative’s performance.
 Reviewed the performance of staff, identified training needs and planned training sessions.
 Recorded statistics, user rates and the performance levels of the center and prepared reports.
 handled customer complaints and/or enquiries;
 Routed calls from customers and clients regarding queries, requests, orders and complaints.
 Coached, motivated and retained staff; coordinated bonus, reward and incentive schemes.
 Improved performance by raising efficiency; sourced new initiatives to enable positive results.
March 2013 – November 2013 Contract Assignments (contractual; self-employed/virtual positions)
September 2013 – November 2013 Bond Reproductions
June 2013 – August 2013 Dominion Professional Services
March 2013 – May 2013 So Media Networks
April 2007 to February 2013 High-tech Sales Coach. – IT Sales, Lead Generation & Events
Marketing-Position: Sales Rep, Supervisory and Business Development/Lead Gen,
 Utilized an extensive database to manage existing clients while also securing new business prospects.
Along with a team of internal and external associates; we worked in concert to support the clients
various requirements.
 100% business to business outbound calling, exclusive technology sales to “C” level associates.
Verticals targeted were hospitals, universities, government, fortune 500 companies; campaigns were
primarily conducted in the United States selling enterprise level technology solutions.
 Regular clients included Hitachi Data Systems, Microsoft, VMware,Cisco, EMC, HP,Net App,
Symantec, IBM, McAfee,etc.
 Kept current on the latest technology solutions and products.
 Applied effective consultative strategies to ensure consistency with respects to sales.
 Monitored and reported sales results and the corresponding “pipeline”; tracked leads and information;
managed key campaigns/projects and client accounts; established “quality control” guidelines
defining the important components of that first initial lead.
 Provided training, supervision and support to new recruits working solely on lead generation.
 Management of the database CRM and LMS, updated contact information for key decision makers,
actively modified the database with the most recent contacts and company intelligence.
September 2005 to December 2006 Uniserve Communications Corporation. – Internet and Home
Phone Service Provider,Van, B.C. Position: Consumer Relations Representative,
 Worked with potential prospects while also supporting existing clients.
 Solved non-technicalproblems for customers by investigating, summarizing and communicating in a
professionalmanner; resolved problems quickly and effectively.
 Shared ideas on how to improve systems and processes to deliver better results for customersand staff.

3.  Monitored phone and email call volumes, took action to minimize waiting periods yet balanced the need
to meet the requirements of each individual customer.
 Established customer accountsby collecting required administrative data.
 Informed customers of products and services; ensure customer satisfaction and promote the service
offerings of the company. Used internalsystems (e.g. billing) and other resourcesto resolve customer
issues promptly and efficiently.
EDUCATION: Marketing and Sales Diploma
Langara College, 2000 – 2002
Risk Management Certification, CRM;(Level 1)
Simon Fraser University, 2003
Cisco Business Value Specialist; (Enterprise)
Cisco Online Virtual Classroom, 2010