Resume

1. Bruce E. Victor
713-560-5115
14703 Mesa Village Drive, Houston, Texas 77053
b.victor1@yahoo.com
Professional Profile Over 15 years of customer service for computer technology and application support
Excellent customer service
Superior demonstration and
presentation skills
Time and attendance hardware and
ALR( Attendance Labor Reporting)
application support
Wireless and wired network
planning, installation, and
troubleshooting experience
Preformed site surveys for wireless
network coverage
Wavelink super user
MS Office 2007-2013 proficient
Provide 1st
, 2nd
, and systems
analyst levels of helpdesk support
and repair for Windows XP-08 OS
desktops, laptops, and tablets
Trained for healthcare and oil and
gas customer service and
application support
Created and posted problem
resolution, user training, helpdesk
reference, and configuration
documents for corporate
SharePoint sites
POS repair and hot swop
Developed internal IT purchase
program for branch locations
Highly knowledgeable of ruggedized hand held
computer devices manufactured by Motorola,
Intermec by Honeywell, Symbol, Psion, Teklogix, Dell,
and LXE devices, running Android, Windows CE,
Mobile5-6, and Windows XP, 7 and 8 operating systems
Implemented over 800 sites, trained and supported
1,200 users globally on Windows based data collection
and attendance computer hardware and applications
Upgrade Windows XP to Windows 7 and 8.1, then
trained users new/different operation of computer
Great relationships with sales representatives from
Intermec by Honeywell, Motorola, Zebra, ScanSource,
Wavelink, and LXE
Installed, configured, maintained, and supported
application servers running Windows 2008/R2
Worked from home with minimum supervision for 18
years
Closed support tickets using several types of service
manager and incident reporting applications
Highly knowledgeable of TCP/IP protocols
Aruba, Intermec By Honeywell, and Cisco accesspoint
and controllers networking configuration and
troubleshooting experience
Negotiated hardware/software pricing, contract and
license renewal with IT vendors directly
Professional
Accomplishments
Scored a favorable 95 to 99% on all customer satisfaction surveys once onsite service or
support call was completed
Appointed to Weatherford’s RFID discovery team
Increased Weatherford’s data collection usage globally by 65%
Decreased individual site inventory count time by 50%
Reduced inventory expenditures by 35 million within 2 years of implementing data computing
collection devices and procedures
Certified Application Administrator of DSI Mobile Enterprise Platform
Trained as an Implementation Manager for EMR/EHR Applications
Work History 4/2015 to Present
Field Solutions Contract Field Service Technician, Houston, Texas
8/2014 to 9/2015
Assistant Inventory Asset Coordinator, Superior Drill Pipe, Houston, Texas
11/08 to 3/2014

2. Systems Analyst, Weatherford International, Houston, Texas
1/1998 to 7/2008
Senior Field Engineer, Intermec By Honeywell, Houston, Texas
Education EMR/EHR Implementation Management
Houston Community College
Houston, Texas
June 30, 2011
Computer Technology
Control Data Institute
March 1986
References [References are available upon request.]