1. Babaniji-Olajumoke Oladunni
401 road, G close, Festac town, Lagos
Mobile: (+234) 806 712 4863, 0818 109 3508 E-Mail: dunniee18@gmail.com
IT SUPPORT and PROJECTS SUPERVISOR
An innovative and experienced IT professional with over five (5) years result-oriented experience
in developing and maintaining IT strategic plans. With core values of self-control, dedication and
diligence to responsibility and timing; he is well adapted to operating in fast moving environments
and possesses top-notch skills relevant to tackle today’s challenges, achieve set targets and
develop new processes.
CORE COMPETENCE
• IT operations management • Systems Analysis and Support
• Customer Support • Project Management
• Team Leadership
• Procurement sourcing, Negotiation and Competitive analysis.
• Microsoft Software windows (XP, 7, Vista, server 2003 and 2008)
CAREER SUMMARY
 Over five (5) years result-oriented experience in developing and maintaining IT strategic
plans.
 Supervisor at Technology Projects and Sites Services
 Systems Administrator at iWayAfrica Nigeria
 IT Support Analyst at MWEB Nigeria Limited
 Implemented over 6 major projects for Multichoice Nigeria
EXPERIENCE
Supervisor – Technology Projects and Sites Services Oct 2013 – present
Zeta-Web Business Solutions Nigeria Limited, Lagos (outsourced for Multichoice Nigeria)
Key Responsibilities:
 Oversee the development and maintenance of the IT strategic plan and approve and monitor
major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
 Good Service delivery management of all projects.
 Vendor and Third – Party Support Management.
 Service support management with good customer engagement and improvement.
 IT operations management and business development.
 Procurement sourcing, Negotiation and Competitive analysis.
 Good Leadership, Management and Inspection.
 Supervises support given to companies/ clients. Good ability to lead and change management,
staff management
 Good and knowledgeable customer service satisfaction.
 Management and team work of staff.

2.  Coordinate priorities between the IT department; and review the adequacy and allocation of
IT resources in terms of funding, personnel, equipment, and service levels.
 Coordinating all reports and administrating all IT projects.
Systems Administrator Nov 2008 – Sept 2013
iWayAfrica Nigeria, Victoria Island, Lagos
Key Responsibilities:
 Coordinate priorities between the IT department; and review the adequacy and allocation of
IT resources in terms of funding, personnel, equipment, and service levels.
 Administering task logged to engineers and collating reports for proper documentations.
 Good and knowledgeable customer service satisfaction.
 Administering internal audit on all IT equipment’s and resources also user audit.
 Work with global architects to test hardware configuration standards and desktop images.
Performs own work and provides assistance to others as directed.
 Service desk administration which includes coordination of mails, phone calls from users
having issues and logging of calls to Engineers while making sure the calls are closed within
SLA and first line support. Administration of user accounts on active directory. Provision of
procedure for accessing information and support.
 Installation, configuration and management of Symantec netback up master server, media
server and clients.
 Implementation of virtual machines on servers with Microsoft operating systems.
 Backup of emails, database and file servers on tape library using Symantec netback up.
 Client data management (Data storage, protection and disaster recovery) and administration
using Netapp storage system.
 Exchange mail application services on users devices – phones, tabs or iPads.
IT Support Analyst April 2005 – Dec 2005
MWEB Nigeria Limited, Victoria Island, Lagos
Key Responsibilities:
 Provide First line support.
 Logging of calls on service desk management database.
 Installation of hardware and software.
 Configuration of workstations ( desktops, scanners, printers)
 Administration of housekeeping on the servers.
 Administration of LAN networks.
EDUCATION
B.Sc. Electronics and Computer Engineering (Second class upper division - CGPA – 3.85)
Lagos State University, Epe campus 2001 – 2006
West African Senior Secondary Certificate (W.A.S.S.C.E)
Araromi Comm. High School, Otta 1993 – 1999

3. PROFESSIONAL QUALIFICATION and AFFILIATION
 Certificate in Project Management 2014
 IT Service Management (ITIL v3) 2013
 NetApp Accredited Sales Associate (NASA) 2011
 Microsoft Certified Professional (MCP) 2010
 Microsoft Certified System Engineer (MCSE) 2010
 Cisco Certified Network Associate (CCNA) 2005
PROJECTS IMPLEMENTED
 Implementation of IT in the box (Virtual Machines) for Multichoice Nigeria branches
 Implementation of Symantec netbackup server and DPM
 Configuration, setup and roll out of the billing application used by Multichoice Nigeria dealers,
in the country.
 Implementation of Environmental Monitoring System for Multichoice Nigeria
 Administration of DSTV-i SIM activation.
 Setting up of new branches and refurbishing of branches for Multichoice Nigeria; new call
center branch, new operation department building, new data point setup for Surulere branch,
new data room for Ikeja branch.
 Legacy Swop-Out – provision of connectivity out-of-office.
ADDITIONAL SKILLS AND ABILITIES
 Self-motivated and result-driven
 Good ability to manage staff and change.
 Ability to set standards for management performance.
 Adaptability and Good team building.
 Excellent communication and interpersonal reporting skill.
 Unquestionable integrity.
 High target drive with strong focus on performance.
 Teamwork and result oriented
 Knowledgeable in project management principles.
 Ability To Balance, Prioritize And Organize Multiple Tasks
HOBBIES AND INTERESTS
 Researching & Reading