Calvin T. Diaz is applying for an IT Operations Manager or Sr. Systems Architect position. He has over 19 years of experience in high-level IT roles. His technical skills include Windows, VMware, Citrix, storage solutions, and networking tools. He provides his resume and contact information expressing his interest and qualifications for the role.

1. CALVIN T. DIAZ
832-799-4082 (mobile)
Cdiaz_007@yahoo.com
_______________________________________________________________________________
I am interested in acquiring a position with yourcompany as an IT Operations Manager or Sr.Systems
Architect. I feel that I bring a variety of technical skills and experience to any organization pursuing industry
leading IT Professionals. I possess over nineteen years of experience as a high level IT professional, in addition to
being proficient in the implementation of the latest technologies and solutions. Enclosed is a copy of my resume
containing my experience and qualifications.
_______________________________________________________________________________
Thank you,
Calvin T. Diaz
MajorTechnical Skillsincludearchitecture,installationandadministrationofthefollowing:
- Windows 2000, 2003and 2008, 2012 servers
- EMC, Clarion, and Net App SAN
- Windows ActiveDirectory
- VMware ESX 3.x, 4.x, 5.x, 6.x
- Web Servers – IIS, Linux Apache, AS 400, Websphere and Weblogic
- Citrix Metaframe XP,Presentation Server 4.x, 5.x, 6.x, XenApp 7.x, XenDesktop,
Appsense
- NetworkMonitoring Tools – Net IQ,HP Openview,Altiris, MOM, SCOM,
SolarWinds
KEY QUALIFICATIONS:
Nearly 20 years of high-level technicaland leadership skills and corporate LAN/WAN based
experience. This includes implementation of server-based technology in mixed Windows, Citrix,
and VMware environments. In addition I have expertise in trouble shooting and resolving network
based issues, such as performance, disaster recovery,and data loss. As wellas experience in a wide
array of enterprise based software and hardware platforms, this allows me to be versatile and
flexible. I also possess excellent soft skills, and an understanding of how corporateenvironments
work.

2. EMPLOYMENT HISTORY:
GDFSUEZ International PowerEngie
IT Manager of Infrastructure, Operations & Help Desk North America Oct 2012– present
As IT Manager of Infrastructure, Operations & Help Desk for North America my role is
comprised of three primary areas of responsibility:
1. Infrastructure Operations Manager
2. Help Desk Operations Manager
3. IT and Infrastructure Project Manager
1. Infrastructure Operations Manager responsibilities include:
 ServerBuildApprovals – Business unit or IT members requesting servers must submit their
request via our ticketing system Service pro. OnceI receive notification, I review the request
criteria to determine approval, this includes reason for the request, server resources, server
role, number of servers, and timeframe of delivery. Once the criteria has been reviewed and I
provide approval the server can be commissioned as part of our operational server build
process.
 Testing of all IT driven user facing deployments: I am responsible for the testing off all IT
related user deployments before enterprise rollout. Examples of this are MS Officeupgrades,
Citrix Client, Skype forBusiness, Bit9 and Carbon Black,Appsense, and mobile apps such as
Symantec VIP to name a few.Basically any solution implemented by Infrastructure that will
directly affectthe user experience must go through my test methodology beforeit can be
approved.
The phased testing methodology consists of:
o Deployment to test machines in the lab environment
o Deployment to helpdesk workstations, testing performed by technicians.
o Deployment to designated IT pilot group
o Deployment to all of IT and specific BU members who are IT friendly
o Once the previous phases are completed successfully and the results are documented, we
are able to move forward with enterprise rollout.
 Maintaining and updating the corporate standard desktop image: My team is charged
with creating and maintaining the Windows 7 corporate desktop image forall standard
hardware platforms. This includes OS version, MS Officeproducts,IE, antivirus, Adobe, standard
corporate apps, and all hardware drivers. In addition to installing and testing all Microsoft and
application based security updates. This is an ongoing process as OS and softwareupdates are
constantly released.
 Approval of all admin accounts: Users requesting admin rights on servers or desktops must
approved by myself or upper management. This includes developers, contractors, and IT
support specialists from other departments within the business units.
 IT based Enterprise communications to the North American user community: I draft
and send out any departmental communications from IT to the enterprise NA user

3. community. These can range from patch weekend and other planned outages. To updates
regarding production issues, and planned technology releases. The communications are sent
to all of North America including Mexico and Canada
 Enterprise hardware refresh of workstations: This is the ongoing replacement of all
desktops and laptops 4 years or older. The scope includes POC corporate as well as the North
American plants, all older workstations are decommed, and replaced with newer laptops or
desktops. User applications and data are migrated to the new workstations. The hard drives
are removed from the older machines and wiped, then the older equipment is disposed of or
donated.
 VTC Implementation and support: This is the design, implementation, and support of our
Video Teleconferencing Infrastructure. This includes our multiple conferences rooms,
cameras, TV’s, projectors, and audio equipment. Our system is managed by TMS, via use of
the VCS, and MCU, which allows conference bridging with our Houston corporate office to
connect globally with France, Mexico, the UK and others. Our cameras are fully integrated
and models include Cisco XS-20’s, XS-40’s, and XS-80’s.
2. Helpdesk Operations Manager:
The Engie helpdesk provides local and remote support for more than 2800 users throughout
North America. Tickets are submitted via phone calls or emails and are then addressed by level
1, 2, or 3 technicians. If Level 3 techs are unable to resolve the issue it is then escalated to
infrastructure. The helpdesk uses Bomgar for remote support of corporate workstations, and
SCCM for software deployment.
As Helpdesk Operations manager my role includes:
 Defining and maintaining SLA’s, managing customer expectations and relationships
- I created the SLA and escalation matrix for our North American helpdesk. Calls and
tickets are addressed initially by our Level 1 technicians. If the issue cannot be diagnosed
and resolved within 15 minutes, it is escalated to level 2. The level 2 technicians have 2
hours to resolve the issue, if not it is escalated to Level 3 or infrastructure. Technicians
are measured on three primary criteria:
o Tickets closed
o Responded within SLA
o Resolved within SLA
Our helpdesk annual performance numbers for the last four years average 96% for
Responded within SLA, and %92 for Resolvedwithin SLA
 Creating and maintain a current systemof knowledge database within out ticketing
system. We built The SOK database which contains over 200 documented solutions for
support issues, and allows technicians to resolves issues efficiently by following scripted
and documented resolution steps. Anytime a tech uses a SOK article it is recorded and

4. attached to the SOK entry and the ticket for quick reference. 70% of all tickets submitted
to Helpdesk are closed by L1 technicians using the SOK database
 Provide helpdesk performance reports to upper management on a monthly, quarterly
and annual basis. This information is very useful for examining support trends throughout
the environment. It can show where technology is not meeting expectations or identify
reoccurring issues as result of procedures, applications, or systems. The reports can also
show how new technology solutions have added value by positively impacting the user
environment.
 Manage and approve budget purchasing of systems, applications, or tools that can be
used to add value to the Engie support environment. I also have the responsibility of
submitting the annual budget requests for the North American Helpdesk, this includes
estimates for software, hardware, licensing, projects and staffing. In addition to
generating any required business cases needed for justification, and providing a details
breakdown between CAPEX and OPEX expenses. Once the budgetary items are
approved I track costs to make sure we stay within budget and work with vendors when
billing discrepancies arise.
 Manage staff and personnel issues – part of my role is to manage issues with staff and
personnel. This covers a variety of areas:
o Addressing behavioral or performance issues
o Scheduling and resource allocation
o Issues regarding policy or procedure
o Identifying a career development path for employees and providing mentorship
o Providing performance reviews, which are directly relational to merit
compensation
o Developing team relationship dynamics and enhancing collaborative efforts with
other organizations,
This can sometimes be the most challenging aspect of this role. I try to manage my team in a way
that allows them to be productive and effective. I want them to feel empowered and know that I
am invested in their success. It’s on ongoing process that requires trust building and consistency
from both parties, but the results are highly beneficial for the team.
3. IT & Infrastructure Project Manager responsibilities include management of all
internal IT departmental projects as well as management of all external customer facing
IT projects for business units such as Retail, LNG Trading and Shared Services. As well
as management of the North American help with US Canada and Mexico. I create and
maintain high level and detailed project plans. As well as customized updates to updates
to management listing the key pertinent information associated with the project:
o Project Objectives
o Key Tasks
o Timelines
o Major Milestones
o Resource Allocation

5. o Budget
o delivery date
o Productioncutoverand operational handoff
All project plans and milestone updates are maintained and posted to our internal Sharepoint
where they can be accessed by management for review.This is a constant flowingprocess of
working withproject team members, communicating to stakeholders, metting deliverables and due
dates, managing expectations and adjusting them when necessary. I have managed and delivered
several high level projects during my time in this role, some of which are listed below.
Projects:
o Windows 7 Enterprise Deployment
o Exchange 2013 Upgrade
o Enterprise Workstation Refresh
o Office2010 Upgrade
o IE 11 Upgrade
o Enterprise Lync Deployment
o Multi Factor Authentication for OWA
o Mobile DeviceManagement
o Enterprise Backup Strategy
o VTC and TMS Upgrade
o Citrix Xenapp 7 Upgrade
o Endur Upgrade
o Siebel Upgrade
o Retail systems upgrade (LEAP,IRIS, PE)
o Corporate Internal Wifi Authentication
o Self Service Password reset tool
o SSL, VPNReplacement
o Enterprise Lync deployment
All projects were delivered and transitioned to operations successfully. Upon completion I transfer
all documentation relating to the project to our intranet for historical reference.
GDFSUEZ International Power
Sr. SystemsAnalystOct 2011-Oct2012
 SCI Project- The purpose of the SCI project was to provide smaller size businesses and
customers the ability to purchase energy from GDF Suez. To facilitate this involved
implementing several components, including new virtual servers, DMZ design, application
specific code development, coordination withthird party hosting providers, and redesign of
business process. My role as Sr. Systems Analyst comprised primarily of providing knowledge
in VMware, networking, Web Servers, DMZ, and system monitoring. Below is a high level
description of my involvement in the project.
- Built Windows 2008 Virtual servers on VMware infrastructure to facilitate the
SCI project.This includes Web, DB, Application and Gateway servers as
requested by the business for SCI

6. - Participated in architecture and design of SCI External DMZ and internal
application server environment. Including the application flow,functionality,
redundancy and performance.
- Worked withdevelopers and Cap Gemini to properly configure Load Balanced
Web Servers forMyThinkEnergy.com.
- Participated in creating, refining and implementing the security model for DMZ
based SCI applications.
- Worked withCap Gemini and business developers to resolve issue with Web
Services, web page configurations, application components such as WSDL,and
networkissues.
- Worked withSuez ITinfrastructure and the Seibel team, to create a customized
monitoring and notificationprocedures forthe SCI application environment.
- Worked withSuez application team to resolve issues with the Tibcoapplication,
Contract Generation, and authentication.
- Created documentation detailing the core technical components as provided by
IT Infrastructure, including the VMware Windows server environment, Load
Balancing, CIFS shares, and Siebel Enterprise Monitoring as it pertains to the SCI
project.
AppSense 8.2 Implementation - The GDF Suez IT Infrastructure Group chose to use Appsense to
help manage their end user desktop, Citrix Xenapp, Xendesktop and VDIenvironments. I had
workedwith Appsense and implemented it in a previous enterprise Environment, thus I was able to
assist with the design, installation and deployment at GDF Suez. I performed the followingtasks in
association withthe project.
- Reviewed documentation for new version of Appsense 8.2. , including design
recommendations, new functions and features, and installation best practices.
- Built two Windows2008 servers to be used as the SQL DB Cluster for Appsense.
- Built four Appsense application servers, dispersed evenly at the POCand
Greenspoint DC’s. Eachserver was configured with EnvironmentManager,
Personalization Server, and Management Center
- Worked withInfrastructure teammate Larry Miller and the Appsense engineer
on creating the mandatory profile,policies and rules.
- We then deployed agents and added desktops for testing, all testing was done in
a controlled manner using internal desktops and team members as test users.
- Verified functionality of the mandatory profile, profile cleanup, application and
environment customization, browser settings and folder redirection.
- Handed the Appsense environment over to ITOperations for end user
deployment and further customization.
LCI Siebel Upgrade- Enterprise Siebel is a core component of the LCI environment. Based on
performance issues and the projected growth of the environment the decision was made to upgrade
to a new version of Siebel and moveto a VMware Virtual Server Platform, running Windows 2008
Server 64-bit OS. Below is a high level description of my involvement in the project.
- Built Windows 2008 Virtual servers on VMware 5 to facilitate the Siebel
Upgrade. This includes Application, Web, Gateway, DocumentManagement, and
BIP servers as requested by the business forthe LCI Siebel upgrade.

7. - Worked withSiebel Oracle vendor to design, architect and capacity plan the
virtual server environment to accommodate the projected number of end users
for the enterprise environment.
- Worked withthe business and Oracle vendor to conductdocumented
performance testing. This testing was used to verify functionality,on the new
Windows 2008 64-bit Virtual server platform.
- Created and documented process to update and maintain the content of CIFS
shares used by the Siebel application fordocument management. This is a
critical component as it directly affectspricing, contractgeneration, and other
back officefunctions.
- Worked withSiebel vendor and teammates to resolve issues with Siebel
application functionality,deployment, permissions, and scalability.
- Created documentation detailing the core technical components as provided by
IT Infrastructure, including the VMware Windowsserver environment, Load
Balancing, CIFS share, and Siebel Enterprise Monitoring as it pertains to the
Siebel Upgrade
Champion Technologies
Sr. SystemsEngineerJune2011-October2011
 As Sr. Systems Engineer my primary responsibilities were perform an assessment of the
existing ESX/VMware,Citrix and SAN solutions within the infrastructure. This assessment was
to be used by management to provide a recommendation for a full infrastructure upgrade. The
primary components of the upgrade consisted of the VMwareenvironment, Storage and server
platforms. I performed evaluation of the followingproducts and solutions.
- Hypervisor product evaluations of VMware,Hyper-V, and Xenapp
- Storage product evaluations of EMC VNX 5500, NetApp FAS 3240 Series, and 3
Par F400 series SAN solution
- Blade server evaluations on HP,Cisco, and Dell Blade servers
- I also worked with business units and IT team members to design the DR and
Primary sites forfailoverand high availability.
After meeting with management to review the data provided by the assessment, the pros of each
recommended solution, and the pricing options. I recommended the Cisco Vblocksolution,
consisting of Cisco UCS Blade Servers, EMC VNX 5500 Storage, and Cisco Nexus 7000 switches. I
provided detailed documentation containing the product evaluations, and my reasoning for
selecting the Vblocksolution
I also also workedwith the director of IT to evaluate datacenters for Primary and Secondary sites as
part of the enterprise disaster recovery initiative.
BG Group AGLNG SST
Sr. Virtual Engineer Feb2010-June2011
 As Sr. Virtual Engineer my primary responsibilities are to design, implement and maintain fully
a functional ESX/VMwareinfrastructure. This includes optimization, configuration
enhancement, capacity planning, best practices and standards. Secondary responsibilities
include implementation and support of Citrix Farms and Windows application servers.

8. - Worked withTeir2 Operations and Tier3 SST to develop and document
installation procedures forglobal deployment of ESX 4.0 on HP Proliant G5
blades. These standards were used to perform installation ESX 4.0 in AGLNG,
TVP,AUS, Rio and Trinidad.
- Installed and configured VUM(Virtual Update manager) forHouston Prod and
Dev, as well as Dallas Prod and Dev.
- Worked withTier3 SST to build and configure the ESX 4.0 lab environment, this
includes ESX and Citrix configuration
- Physically assembled and installed G5 Blade servers used forthe ESX
development environment. Configured OA, Blade profiles and Virtual Connect
for new Dev blade chassis
- Performcontinued maintenance of Houston ESX production environment: this
includes patching of hosts and vm’s, configurationenhancements, and additional
softwareor feature implementations.
- Configured and deployed various Citrix applications servers as part the BG
AGLNG Citrix farm. This includes applications such as Endur, Shipnet,
Documentum, and Primavera
- Deployed several Windows 2003 and 2008 servers to meet business needs as
part of the IDMprocess, this project workis a primary functionof SST.
- Evaluation of production backup solutions forthe Global Virtual environment,
this included assessment of Veeam, vRanger, and PHDVirtual
- Presently workingwith SST team members to design, test and implement new
ESXi4.1 and XenApp 6 platforms forproduction deployment
Also as a member of AGLNG SST I provide support to Level 2 Operations when they are working on
issues that require escalation to our team. This has become a key component of our role during the
transition of Level 1 and 2 support to IBM.
Baker Hughes EST
Sr. SystemsAnalystIII Nov2008-Feb2010
 As Sr. Systems Analyst my primary responsibilities are to architect, design and implement fully
functional Citrix, VMware, SCOM and windows server solutions. As wellas optimization and
performance tuning of customized applications deployed through Citrix forthe Baker Hughes
enterprise environment. Secondary responsibilities include support Windows server
environment, AD, Netbackup, CommVault and NetApp.
- Performed assessment of the present CitrixVMWare environment and created
a plan to resolve issues within-house applications and optimize overall
performance.
- Architected design for new VM Citrix farm. Implementing a new VM Citrix farm
running PS 4.5 on VMWare 3.5 ESX hosts. I have also created a process to
migrate apps from existing farms to the new consolidated farm.
- Worked withVMware to build new ESX 3.5 farm comprised of 12 Dell 2950’s
with dual quad core and 32 gig of ram.

9. - Evaluated SAN’s to house the SCOM Ops Manager and Data Warehouse
databases. Workedwith Microsoftto determined DBconfiguration for optimal
performance. This included transactions and spindle count.
- Recommended twoCX4-120 EMCstorage units. Also recommended Snapview,
SAN Copy,and Replication Manager forSQL aware snapshots and site to site
replication.
- Built two SQL 2008 Clusters forthe SCOM OPSManager and DW databases. Built
RMS Windows2008 cluster. All clusters were built withActive/Passivedesign.
- Worked withDell to install two CX4-120 storage units with4 DAE’s, Snapview,
SAN Copy,and Replication Manger.
- Worked withthe server team to oversee the enterprise deployment of SCOM to
4000 nodes.
I am also involved in our enterprise wide P to V initiative to covert over 400 physical servers to
virtual machines. As servers are virtualized we work with the business owner to verify that
performance is optimal, and make any resources customizations needed to accomplish this.
Heritage Health Systems
Sr. SystemsAnalyst/TeamLeadNov2007-Nov2008
 As Sr. Systems Analyst my primary responsibilities are to maintain fully functionalCitrix and
VMware server environments. This includes implementation of new technologies and
applications, in addition to expanding to physical server platforms such as HP and Dell blades.
As wellas optimization and performance tuning of customized application deployed through
Citrix forthe Heritage enterprise environment. The Heritage Health Systems Citrix Farm is
comprised of multiple servers running Presentation Server 4.0 and Web Interface 4.5.
Secondary responsibilities include acting as team lead in support of the Windowsserver
environment and AD.
Technical Responsibilities:
- Performed assessment of the present Citrix environment and created a plan to
resolve issues within-house applications and optimize overall performance.
- Reconfigured published applications scheme forbetter distribution across
server farm.
- Upgraded HP Blades to ESX 3.5 for use as new virtual hosts, configured bladed
switch forroutable VLAN on the production network. Installed HBA fiber cards
for SAN connectivity.Installed PowerPath software and licensing, allocated LUN
space for additional storage.
- Reconfigured and upgraded VM Citrix Servers to 3.5 Tools for enhanced
performance.
- Re-built blade servers running Presentation Server 4.0 and re-added to Citrix
farm to offsetload
- Built, installed 2950’s running Presentation Server 4.0. Servers are dual quad
core, with16gig of Ram, the boxes were designed to run in-house resource
intensive apps such as EZCAP and Hims.
- Resolved multiple profile issues as a result of AD and file storage configuration.

10. - Installed and configured BackupExec 10.x for enterprise use. Created and
customized backup jobs and policies. Deployed agents to enterprise servers,
customized backup schedules.
- Implemented GPOthrough AD on Citrix servers forIE configurations for
business specific Web Based Applications.
- Resolved issue with Solar Winds and performance and alerting thresholds on
Citrix and VM Servers
- Built, installed and configures Citrix 4.5 Web interfaceserver to facilitate access
for remote sites and smaller partner companies.
- Installed and configured Citrix printer policies in conjunctionwith AD groups to
set default printer forCitrix users.
- Designed, installed and configured a clustered Web Interface 4.5 environment
with CSG to provided Citrix access to external users. Cluster was configured for
load balancing and automated failover.
- Performed cleanup and re-design of AD group policies forCitrix users.
- Implemented and configured Borland Performance Analyzer tools forenterprise
application performance, automated scripting, and load testing.
- Deployed dell blade servers as Enterprise Application servers running IIS and
SQL.
Phillip Services Corporation
Network/CitrixEngineer. Apr2007-Oct2007
 As Citrix Engineer my primary responsibilities was to define and implement strategies to
improve performance of the PSC Citrix environment, comprised of 2 farms running
Presentation Server 3.0 and Web Interface. I was also tasked with resolving issue with roaming
profiles, AD, and thin client configuration.
- Performed assessment of the present Citrix environment and provided steps to
simplify published desktop, including proper use of Citrix web interface.
- Re-installed and custom configured Citrix presentation servers, added servers to
the farm.
- Migrated Citrix data store and zone collectorto dedicated server to improved
overall performance.
- Migrated Print servers and replicated networkprint drivers across the farm.
- Implemented a roaming profile management system that dramatically improved
end user log in time to the farm.
- Created a customized solution for thin clients needing to access Oracle 11i
whichuses the JInitiator to run java based components of the application.
- Implemented GPOconfigurations on the Citrix Servers through AD that resolved
issues with web based applications that need to run scripts locally.
Mustang Engineering
Network/CitrixAdministrator. Nov2006-March2007
 As Citrix Administrator I am responsible fordesigning, implementing and maintaining multiple
Citrix Farms. This includes installing and publishing apps, managing Citrix Group memberships,

11. and Web servers for Web Interfaceand CSG. The Citrix servers are VM Hosts, running on blades
so I also have a strong VMware component in my area of responsibility.
- Installed configured published and non-published applications on the Citrix
farms.
- Build multiple Web Interface sites forredundancy and failover. Configured Citrix
Secure gateway servers forredundancy and failover.
- Migrated users from Legacy Metaframe XP Server to new Citrix farm running
Presentation Server 4.0. Managed user profileissues.
- Migrated Print servers and replicated networkprint drivers across the farm.
- Installed and configured VMwareEsx3 servers for P to V migration of
production Citrix DMZ Servers.
- Used VMware converter forP to V migration of Web Interface and CSG servers.
Created cloned templates of servers foreasy restoration.
- Built second set of Citrix Webinterface servers and CSG’s to facilitate a different
Web interface site withspecific security levelaccess tothe farm.
- I presently maintain all Citrix servers and am fully responsible foravailability
and functionality.
Accudata Systems
Sr. SystemsEngineer. Aug2006-Oct 2006
 As a Sr. Systems engineer I am oftenthe last line of escalation in resolution of client issues. This
is a unique role because the problems vary based on the customer, their technology and the
criticality of the issue. In addition to support I am also asked to participate in the needs
assessment and planning phase of a project, as well as the actual implementation of the project
or product..
- Migrated DNS servers from NT 4.0 to Windows 2003 for a large scale client in
the midst of a domain migration to AD 2003.
- Installed and configured Citrix Presentation Server 4.0 withCSG and Web
Interface foruse by a customer with over 2000 remote users. Installed and
configure VMware formultiple servers on the Citrix DEVFarm. Configured
zones and client redirection policies forclient connections through PNAgent and
Web Interface.
- Resolved Altiris NotificationServer issues for a large scale client in the UK.
Updated the Connector component and reconfigured the Active Directory
import. Then setup and tested custom collections.
- Resolved mid size client having issues with migrating apps fromtheir Citrix
Metaframe XP farm to Presentation Server 4.0 with web interface.The client had
a legacy application that was business criticaland would not workproperly as a
published app. To resolve this I configureaccess of the app through a published
desktop and it worked fine.
ABC Channel 13KTRK-TV
IT/Video Engineer. March2004-June2006
 Design, installation and support of production Windows 2000, 2003 and Grass Valley
client/server application environment. Installation, configuring and deployment of distributed

12. networkmanagement solutions: Altiris Deployment Server, Notificationserver, and Help Desk.
Upgrade and enhancement of on-air computer systems.
- Installation and configuration of Intranet Web Servers. Including directory
structure, permissions, and published applications.
- Installation, configuration, support of Windows2000 and 2003 application
servers, including Exchange, SQL,and WSUS.
- Configured Terminal Server forremote access of departmental published
applications.
- Installed and configured Citrix ICA client connections to Citrix NFuse ESPNweb
portal.
- Installed and configured Altiris Web servers, including Deployment Server,
NotificationServer, Help Desk and other Altiris based management tools.
- Troubleshoot and resolve client desktop issues, including application,
networking, and security problems.
- Remote controlof client desktops and servers fortrouble shooting purposes.
- Deployment of applications and softwarepackages across the networkto
desktops and servers.
- Downloadand deployment current security patches and updates to
client/server environment when necessary.
- Maintain current desktop images based on platform and department. Also to
maintain image deployment process using PXE cconfiguration.
- Maintain inventory of desktop platforms presently in the KTRK environment.
This includes machine type, make, and model.
- Maintain current list of software and applications installed on client desktops.
- Maintain Norton Anti-virus definitions and distributes client desktops.
Trendec/HoustonIndependentSchoolDistrict(Contract)
NetworkOperationsAnalyst. September2003-Febuary2004
 My primary role was to give an assessment of HISD present application server environment and
provide capacity planning and architecture recommendations for a 1-3 year growthwindow.
My secondary responsibilities included the evaluation and implementation of a consolidated
networkmonitoring/management tool. Due to the nature of the HISD application server
environment this involves a heavy focuson web portal and web based applications.
- Installed, configured and tested HP Openview Insight manager forenterprise
networkmonitoring.
- Installed, configured and tested NetIQ AppManager forenterprise network
monitoring.
- Providedrecommendation for a distributed network monitoring and
management system.
- Submitted redesign of application networkenvironment, including VLANs and
modified DMZ.
- Contributed application and design strategy for proposed HISD Strategic
Technology Plan.
SwarleanFinancial/ExpressHomeOwnerSolutions(Contract)

13. Sr. NetworkAdministrator/ProjectLead. November 2002-August2003
 Express Home Owner Solutions projectwas originally a 3-4 month project to converta 300-
user NT networkto W2K including migration of business specific applications and back office
packages such as SQLand Exchange. Due tonature of this business the upgrade had to be as
non-intrusive to business operations as possible.
- Ordered built and installed 2 Compaq Proliant DL 380 servers to replace older
Compaq Proliant 3000 models.
- Installed 2 W2K servers, configured domain models, forest architecture as well
as security design
- Used MicrosoftADMT (ActiveDirectory Migration Tool) to migrate user
accounts and resources.
- Used MBSA(MicrosoftBaseline Security Analyzer) to identify and correct
potential vulnerability points.
- Installed and configured Exchange 2000 and SQL 2000 servers.
- Verified and streamlined networkconnectivity.
- Configured domain model security, including rights forusers and groups, as well
as user and service auditing.
- Installed and configured MOM(MicrosoftOperations Manager 2000) for
networkmonitoring and automatic recovery actions. This included creating
scripts to automate resolutions of smaller networkissues and day-to-day
administration. Configured security for applications service access.
After completing the project was completed I remained on as the Sr. Network Administrator by
request of the client, conducting day-to-day networktasks such as monitoring servers and
supporting remote and dial-in users.
Sysco FoodsCorporate,HoustonTX
Sr. SystemsProgrammer/TeamLead. September2001-October2002
As a founding member of the Sysco systems Management Team my primary responsibilities was
the implementation and support a variety of networkmanagement tools used in a preemptive
strategy toavoid system failure, downtime, or interruption to end users. This included R&D testing
of various applications and technical solutions as well as projectmanagement of key tasks and
timelines. Secondary responsibilities were to act as Team Lead.
TeamLead Responsibilities:
- Interviewed and helped hire other members of the team.
- Created and developed network management strategy and methodology to be
used by the team.
- Worked withmembers of the team to groom and develop them technically and
professionally.
- Worked withteam and managed the process of determining and enterprise
wide system of monitoring E-Syscopurchasing system.
- Reviewed tasks and timelines of projects assigned to monitoring teams
members.
- Assembled weekly team updates to be forwarded on to management.
.

14. Technical Responsibilities:
 One of the primary tools used was Candle EBAtechnology used withthe E-Syscoweb
purchasing system. EBAis an excellent E-commercemonitoring tool, whichprovides collection
of end-to-end user data and statistics that are then retrieved by a collectorserver and
forwarded to a database, thus allowing reports to be generated based on the collected data. This
proved to be useful in creating accurate statistics on end user response time, which can be used
to identify performance issues in the web server or application.
- Installed and configured EBAcollectorserver components on W2K platform.
(Manager Server, Manager Client, IIS server).
- Configured EBAto work withIBM Webshere 4.0 and 5.0 on As400 platform.
- Installed and configured collectorserver and database components on AIX Unix
platforms 4.x and 5.x.
- Configured security access foruser/groups on both Windows and Unix
platforms. Managed rights to EBAservices and ACL (accesscontrol list).
- Modified HTML and Javacode to include Candle/EBA tag components. The tags
allow the end user statistics to be retrieved.
- Revised Candle tagging method to be less intrusive to the E-syscoweb content.
This was accomplished by using an include statement and referencing a Java
script containing the Candle configuration settings.
- Installed and configured monitoring for MQ Series middleware component for
E-Syscopurchasing system.
- Installed and configured monitoring for BEA Weblogic 1.8.
- Installed and configured monitoring for Apache Web services on AIX 4.3 and 5.2.
- Created a quickand easy means of enabling and disabling the Candle EBA
solution by replacing a file on the AS400 web server, this eliminates downtime
and interruption to end- users in the event of application failure.
 Secondary responsibilities include installation and maintaining specific network monitoring
application on NT, W2K, and Unix platforms. These included BMC Patrol, NetScout, and NetIQ,
and NetQos
- Installed and configured Patrolversions 3.3 to3.5 on various WindowsNT, W2k,
and Aix application servers.
- Configured security monitoring for W2kActive Directory,AD replication, and
Windows Clustering. As well as CPU utilization, available disk space, and
networkperformance.
- Worked withtechnical support members to define performance baselines and
recovery actions.
- Wrote VB scripts for Intel platform to initialize recovery actions and automate
task associated with performances issues. Also wrote Unix scripts for AIX
platform to start and stop processes.
- Troubleshooting and resolution of any issues as a result of the Patrolagent or
Patrol processes.
- Worked withvarious tech groups to customize platform specific console views
with allows technicalsupport units and the help desk to respond to specific
problems as quickly as possible.
- Installed and configured NetScouton NT platform fornetwork traffic and
segment monitoring.

15. - Installed NetQos SuperAgent forgathering statistics on end user response time.
Then used Report Analyzer to gather data from NetScout and NetIQ,this data
was used to generate user reports on end user application traffic.
Citicorp/CGTIUS SanAntonio
LAN ImplementationSpecialist/TeamLead. July,1998-June, 2001
As a member of the Citicorp Global Technology Infrastructure (CGTI) LAN Operations Team my
primary responsibility was to support and maintain the 3500 user LAN located at the San Antonio
Call center. This was done in conjunction withCitibank’s Global WAN, whichhas over2,000,000
users. As LAN Implementation specialist my primary responsibility was the implementation of any
new networkbased technology as well as revisions to existing technology. This included LAN/WAN
and voiceinfrastructure support. Secondary responsibilities were to act as Team Lead.
TeamLead Responsibilities:
- Architected technology design and deployment strategy to be carried out by the
implementation team.
- Set technicalbest practices to be carried out by the team.
- Worked withmembers of the team to groom and develop them technically and
professionally.
- Reviewed tasks and timelines of projects assigned to Implementation teams
members.
- Assembled weekly team updates to be forwarded on to management.
Technical Responsibilities:
 Installed and configured oversixty application and file servers in mixed W2K, NT,
Novell, and Unix environments including the following
- Installed domain controllers in during NT 4.0 conversion.
- Configured domain security,trust relationships, user account and privileges.
- Installed SQL and Oracleservers forvarious business units.
- Implemented CA Unicenter/TNG Networkmonitoring framework.Then
installed CA AimIT forsite wide inventory of Server platforms and desktop
hardware.
- Installed and configured webservers, including W2K IIS and IBM Websphere
servers.
- Configured Networkdistribution soft ware SMS 2.0
- Implemented and supported HP Openview on Sun Solaris platform as primary
networkinfrastructure monitoring tool.
- Built a variety of Compaq tower and rackmount servers. Racked servers and
installed backup drives.
 Installed Terminal server/Citrix Severs to publish investment specific softwarefor
Citigold Business unit.
- Implemented a Citrix server farm for the Citigold business unit.
- Provideda package of Broker specific applications such as Goldmine and
brokers notebook to a specific group of users.

16. - Evaluated and recommended Citrix due to licensing and security issues.
- Citibank sent me to Citrix Administration and advanced Administration classes.
- Installed and configured the Citrix server component, installed the applications
and configured Citrix to publish the applications as a package.
- Set up security and configured the Citrix servers as a farm.
- Configured and tested the client ICA connections.
- I have workedwith MetaFrame 1.8, Citrix MetaFrame XP,Citrix NFuse, and
MetaFrame Secure Access Manager 2.0
 Installed Cisco switches and routers and part of Bldg.3 expansion project. This included
TCP/IP configurations forresubnetting.
- Installed and configured CiscoWorksnetworkmanagement application for
monitoring of with Cisco 2800 and 3000 catalyst switches
- Configured networktopology forCTI voiceover IP solution
 Lead Implementer of the CTI (Computer Telephony Integration) development and
implementation project.
- Worked withQuintus, Lucent-Avaya,and IBM in developing a complete voice
over IP solution to provide call representative desktops with customer
information screen pops.
- Installed and configured six enterprise 450 Sun Solaris servers running Quintus
CTI software.
- Closely involvedwith the design lookand feel of the softphone desktop
component.
- Installed the CTI client application to over3,000 desktops on site.
- Worked withvoiceengineers to configure NIVR call routing components.
- Installed and configured Definity MapD devices in multiple PBX switches for use
with CTI.
- Configured security for TCP and UDP traffic on NT client application.
- Worked withLucent engineers to configure CVLAN software on MapD cards.
- Configured ACDs for load balancing of incoming calls during CTI screenpop
testing.
- Customized IBM MQ series repository forvoice overIP usage. This involved
linking customer data withthe CIN (Customer IdentificationNumber) for
screenpops.
- Resolved issues withCall Master phone models 2,3,and 4.
- Used Lucent CMS CetreView and Nortel Periphonics applications to monitor call
events and ANI/DNIS client information.
 Wrote the proposal responsible for the upgrade of 3,500 client desktops at the USCC call
center from NT 3.51 toNT 4.0
- Identified cost savings through PCperformance, ease of administration, and
meantime to repair
- Streamlined the rollout process using DriveImage Software
- Developed, tested, and rolled out Novell IntraNetware Client Softwarefor use of
connecting to Novellservers and resources for NT 4.0 Client desktops
- Controlled access to networkresources via security groups.

17. EDUCATION:
Diploma, Edna Karr Magnet H.S
Major - Computer Engineering Technology, Elaine P Nunez Community College
CERTIFICATIONS &TRAINING:
MicrosoftCertified System Engineer – MCP
A+ plus Certified Technician – A+
Network+ plus Certified Technician – Net +
Citrix Certified Administrator – CCA
Citibank ProjectManagement training
Citicorp Disaster Recovery and Crisis Management Training
REFERENCES:
Available upon request.