Bryan Garrett has over 15 years of experience in information technology, project management, sales, and customer service roles across various industries. He has extensive expertise in areas such as database administration, networking, programming, cybersecurity, utility management, and smart grid technologies. Garrett's background includes positions as an IT manager, AMR/AMI project manager, software engineer, and consultant. He currently works as a tier 4 engineer and customer service manager, providing remote computer support and repairs.

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Bryan R. Garrett
4360 E 278 N Rigby, Id 83442
Phone: (307) 887-3130 Email: bhgarrett@hotmail.com
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INFORMATIONSYSTEMS DIRECTOR (IIS) / NETWORKSERVICES / MS SQL
AND ORACLE DATABASE SPECIALIST / COMPUTERREPAIR / OFFICE
MANAGER / AMR/AMI INTAGRATION / SMART GRID SPECIALIST/
PROGRAMING/ CUSTOMER SERVICE / UTILITYMANAGMET / Pre-SALES
Proven Technical, Sales & Management Expertise in a Career Spanning 15+ Years
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Business-savvy and ManagementProfessional,with a pioneering career in verity of
industries, in the pastyears I have been IT manager,office managerworked on Electric
utility’s AMR/AMI/Smart Grid projects. I have a Strong Paternalistic leadership qualification
coupled with “hands-on”IT/IS and networking expertise. Maintain focus on achieving
bottom-line results while formulating and implementing advanced technologies,business
solutions, and corporate security. I am a Professionalprogrammer with expertise in
implementing, integrating and sustaining system(s). Customer supportand compatible
external and internal 3rd party software programs to achieve operationalstability and
customeruse. Well versed in implementation sales and training others in this field, both by
visiting customersites and having userconferences and training. Sales and marketing of
products with the latest trending technologies deployed on systems worldwide. Studying
and presenting unique and unbiased expertise to board executives and utility members,
demonstrating technology that would bestfit shortand long term goals.
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Qualification Highlights
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 AMR/AMI Manger
 IT/IS Manager
 Sales and presentations
 Contract Consultant
 Tele-Communications Tech
 Procurement
 Project Manager  Smart Grid Specialist  Satellite support
 System Configuration  MDM Analyst  Network Backup support
 (DBA) Database specialist  Billing Software Manager  Firewall Engineer
 PC LAN Service and support  Regularity compliance  Programmer .Net/C++/C#
 Help Desk/ Tech Support  Security management  SQL
 Staff Training
 Yearly budget assignments
 Account Receivables
 Paternalistic Leadership Style
 NERC and CIP Standards
 Accounting practices
 VM Ware Admin
 Franklin Covey Planning
 Developer
 Yearly Goal Setting
 Employee Evaluations
 Meeting Place Monitor

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Professional Experience
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2014- PcCareSupport (Idaho Falls, Idaho)
Tier 4 Engineer/ Customer service manager of 24 employees. Technician
Focal duties include the following:
 Data Center Project/IT Manager
 Remote computer diagnostic and computer repair
 Using Logmein pro RDP on to a customer’s machine and removed virus, malware and general
clean up of customer’s personal computers and laptops.
 Calling customers and walking them though setting up there e-mail or other software applications
 Daily helping Customer service techs diagnose computer troubles
2013-2014 Valley Electric (Missoula Montana)
IT Manager. Electro Controls and Delta controls programmer. Systems implementations to full
scale deployment on customer sites
Focal duties include the following:
 Maintained the office Networks,printers and computers
 Project Manager, managing CVAC deployments and implementations of Electro and Delta
controls equipment and software
2012-Now Sensus Inc
AEM Project Manager/ Customer Service Manager Enterprise Software (Smart Metering)
Responsible for managing projects relating to Sensus products and customers that have
implemented the Smart sense metering systems. Directed the deployment of AMR/Smart Grid
systems and implementations to full scale deployment
Focal duties include the following:
 Project Manager, managing utilities deployments and implementations of the Smart Sense meters,
equipment and Enterprise software.
 Maintained Linux and window servers that consist of a database server, RNI server and tower
systems. These systems utilized web services and other programming utilities to run the system
 Working closely with Program Managers and other technical staff both internal and external
customers to respond to customer RFPs
 Advise on best practices,sales of new equipment and software to maintain a fluid movement of
information 3rd
party enterprise software.
 Meet with customers for training and any pre-sales/ sales engineering or to create any new
business that would be solutions to the utilities goals and achieve revenue goals for my employer
usually in a team selling approach.
 Experienced in building long term relationships with customers via delivering on what is
promised at the presales meetings
 Helping utilities upgrade their energy distribution systems and enable power to be distributed
more efficiently and reliably while cutting cost to consumers in the long run.

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2011 –2012 PacifiCorp (Salt Lake City, Utah)
Generation compliance Management and IT/Smart Grid consultant
Responsible for projects relating to compliance with government standards with respect to WEC and
NERC/FERC,CIPS security standards and applying them to critical cyber assists at the fleet’s generation
plants and Transmission systems.
Focal duties include the following:
 Project Manager over network changes including firewalls, switches and bringing them into CIPs
compliance.
 Developed internal mindset of security and compliance using companywide training programs
 Maintained rigorous schedules with fleet wide plans with outages and upgrades by visiting each
plant across the mid west and working with their unions and there rules and regulations.
 Developed goals and plans with each employee under this management.
 Give support to plant staff in applying more resources as needed to complete projects.
 Planning meeting to fit scope and schedules for projects under management.
 Lead and coached staff to be the technical experts to support the deployment of smart grid
technologies
2006-2011 Lower Valley Energy (Afton, Wyoming)
IT Manager,Meter Integration Manager,and Principle Operations manager over AMR/AMI.
Responsible for managing day-to-day activities of Software and hardware used to operate the AMR
(Automated Meter Reading) and billing systems.
Managed all the Information Technology infrastructure and servers for networking and maintenance or all
systems that are critical to core operations.
Focal duties include the following:
 Project Manager over buying and installing software and hardware for business practices.
 Project Engineering and operations director
 NERC CIP Security standards
 MDM Manger and Analysis specialist of billing data from AMR systems
 IT manager over networking and servers.
 Lead design Engineer in integrating corporate billing, outage management, SCADA,AMR and
substation systems.
 Database DBA and designer for performance requirements
 Application Engineer using ODBC and PLSQL on Oracle and Microsoft platforms
 Experience in C, C++ STL, NT Services, VB,.NET C++ C# with Managed and Un-Managed coding,
SQL, PL/SQL,ODBC,HTML, Web Servers,Java applets, Oracle database,Sequel Server database
1998-2006 Aclara formerly ( DCSI, Inc.) (ESCO) (St. Louis, Missouri)
Project Manager, Principle Software Engineer and pre-sales associate
Responsible for designing, coding, managing and implementing Software programs used at utilities in
there Smart Metering/AMR projects, including Electric, Water and Gas industries. Meet with customers
often for pre-sales and education purposes
Focal duties include the following:
 Project Manager

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 Engineer / Programmer / Developer
 Using Six Sigma standards covered the roles of Configuration manager / source controller /
Methodology implementation
 Lead design meetings for Maintaining and the development of Linux and windows services for the
TNS (TWACS Network Servers) group
 TWACS is a fixed network utility communication system
 Maintain existing programs and add modifications for new releases
 Release engineer
 Marketing and pre-Sales reprehensive and Responding to customer RFPs
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Accomplishments
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 I have Obtained Certificate of Awards by the completion of the Phil Crosby Quality Education
System Curriculum for QS 9000.
 Received updated training for QS 9000, 9001,9002
 I received the Outstanding Leadership in Engineering recognition from 1996- 2003.
 I have my private pilot’s license
 I have my HAM radio FCC license and well versed in RF technologies
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Related Information
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Programming language known: C, C++, STL, NT Services, VB, .NET C++ C# with Managed and Un-
Managed coding, Visual J++, SQL, PL/SQL,ODBC, HTML,Web Servers,Java applets, Visual Fox Pro,
8000 and 68000 series Assembly.
I have achieved sales over the 10 million dollar range.
I have been educated in best practice accounting and auditing.
I have a government Type L Security clearance.
Ability to liaise with clients for understanding clientele’s requirements and including these requirements
into project designs.
Outstanding time management skills as taught by Franklin covey.
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Education

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1981-1985:Star Valley High School, Afton, Wyoming. Diploma
1988-1989:Aero Tech,Rexburg, Idaho. Airframe and power plant license. Graduated with honors with
an associate degree
Degreed and licensed in Avionics and radio communications repair
Obtained my A/P (Airframe and power plant) mechanics License
1989-1992:Eastern Idaho Technical College/Idaho State University, Idaho Falls, Idaho. Received
Degree in computer science and engineering
1998-1999:Cleary College, Ypsilanti, Michigan. Bachelor degree in Management of Information
Technology
References given upon request