1. Amit Chaubey (ITIL V3 Foundation certified)
Mobile: +60-1112387066 (Malaysia) (Hold Employment Pass For Malaysia)
Mobile: + 65-84234923 (Singapore) (Hold Social Visit Pass for Singapore)
E-Mail: amit12chaubey@gmail.com
In quest of challenging assignments in Banking and Telecom Domain in IT sector with an organization of
high repute
PROFESSIONAL SUMMARY
 A competent professional with nearly 4.2 years of experience in the field of Project Management in
Telecom domain in IT sector and in Banking sector.
 Currently associated with Polaris Consulting & Services Ltd. working on Client location for HSBC Bank,
Malaysia, as Associate Consultant.
 Proficient in analyzing complex information system needs, evaluating end-user requirements, designing
custom solutions. Example: Working on Change Requests, providing workarounds for issues before
permanent fixes are given to customer by development team.
 Data Analysis & Requirement gathering.
 Design, Development & Deployment.
 Performed testing & Data Validation internally & UAT with Business.
 Good understanding of UNIX commands and programming with shell scripting, Oracle related
applications.
 Basic understanding of ETL tool and worked on IBM Infosphere Datastage tool, also worked on
Moody's Fermat tool.
 DBA (Database Administrator) related jobs like managing tablespaces (adding new data files, resizing
tablespaces), DB jobs, and taking regular database backups through Oracle export commands.
 Providing complex data requirements of customer by preparing complex SQL queries by using joins, sub
queries and using data dictionary views and giving data in form of reports fetched from various DB
tables.
 Good practice on working with SQL functions, dates, indexes, views, alter statements, update
statements, Unions, joins, Sub queries, taking table backups etc.
 Good knowledge of DB tools like SQL developer, PL/SQL developer.
 Understanding of Unix system architecture, command usage like general purpose commands, Unix file
system commands, handling ordinary files, understanding of basic file attributes, vi editor commands,
Unix filters like “grep”, ”sed”, environment variables and understanding of basic programming with
shell scripting in Unix.
 Preparing various monitoring and daily health check reports. These reports fetch data from Database
and are very efficient is monitoring the production system closely and foresee any issues in order to
avoid disaster.
 Performing production activities by installing DB patches and Unix related patches to fix various bugs in
the system.
 Possess good customer communication skills which help in understanding customer issues related to the
product and getting them solved to meet the required SLA (Service Level Agreement).Working on
ticketing tools where tickets are logged in by the customer in order to track the issues efficiently.
 Self-motivated and industrious professional with good technical, communication and leadership skills
KNOWLEDGE PURVIEW
 Possess in depth knowledge of the following:
1) Banking domain and other banking applications and tool like, Fermat and Credit Risk Analysis.
2) Telecom Fraud Management related products like Netmind of Agilis International and SQM of
Tech Mahindra.
3) Oracle,UNIX and shell scripting

2. 4) Telecom data flow from mediation to billing and finally to telecom related software products like
Fraud Management System (FMS) and Revenue Assurance.
5) Understanding the customer’s new requirement and making new enhancements to the product so
as to meet the customer’s expectation
6) Providing technical support for applications and data to clients
7) Addressing performance bottlenecks &ensuring maximum network uptime
8) Proposing improvements in the operations and processes towards a fool proof system
ORGANIZATIONAL SCAN
Sep' 14 to Till date Polaris Consulting & Services Ltd, Malaysia as Associate Consultant
Project Handled:
Project Name: HSBC BANK MALAYSIA.
Project location: Kuala Lumpur, Malaysia.
Key Deliverables:
As Associate Consultant:
 Working on Unix/Linux , Oracle , Data stage. in production environment.
 Design, Development & Deployment.
 Performed testing & Data Validation internally & UAT with Business.
 Implement changes of Business logic from time to time.
 Requirement gathering from Business Users.
 Handling the LIVE issues/Handling the Change Requests (CRs)
 Carrying out the Deployments & Sanity testing of the applications on every new release.
 Coordinating with interface teams and processing their requests
 Escalating serious/consistent problems to development/management for longer term resolution and fixes.
 Handling high severity production outages for all the supported applications.
 Co-coordinating with team members located at other geographical locations like, China
Hong kong, USA.
Oct’ 13 to Sep' 14 Agilis International Information Technologies, Gurgaon as Application Support Engineer
Agilis International is headquartered in Maryland, USA, and was founded by veterans of the IT & Telecom
industry. The founders of Agilis have built successful ventures in the past, in both the public and private
domain. Since its inception, Agilis has experienced phenomenal growth combined between the US and its
subsidiaries Agilis information Technologies International, India and Omniglobe Information Technologies
International, India, Both Located in Udyog Vihar , Gurgaon. Agilis and Omniglobe are committed towards
providing unique Software Development and Support (ITES) Services
Key Deliverables:
As Application Support Engineer:
 Interacting with various customers and solving their product and production related issues.
 Designing the rules in the FMS (Fraud Management System) so that more frauds of different nature can be
caught with the help of FMS.
 Functioning on UNIX related systems (shell scripting) and SQL commands which are used in working on
production environments.
 Allocating newchange requests which customer may want in order to enhance their needs and to utilize
the software products to their fullest.

3.  Arranging of various reports (excel formulas needed) which may be monthly, weekly which are the
statistics to show how efficiently the system is being used.
 Performing production activities by installing DB patches and Unix related patches to fix various bugs in
the system.
Foremost Projects Handled:
a. TWC (Time Warner Cable) a Telecom Operator of USA
b. Telstra a telecom operator of Australia
c. BGC (Belgacom) a Telecom Operator of Belgium
d. MTS Allstream (Manitoba Telecom Services Allstream) a telecom operator of Canada
e. Charter a telecom operator of USA
f. ANTEL a telecom operator of USA
g. Comcast a telecom operator of USA
h. Vonage a telecom operator of USA
i. DRC a Telecom Operator of Congo, Africa
j. WIS a Telecom Operator of USA
Apr’11 to Oct’13 Tech Mahindra ltd. , Noida Software Engineer.
Project Handled:
Project Name: EMAS Application Support and Maintenance
Project location: NOIDA, INDIA
Customer: American Telegraph & Telecom, US
AT&T is an American telecommunications company that provides voice, video, data, and Internet
telecommunications and professional services to businesses, consumers, and government agencies.
‘EMAS-ASM (Enterprise Midrange Application Support)’ team is responsible to operate, administer and
maintain AT&T applications to make sure those applications are up and running always & available to users.
Responsible for all production support issues raised by the business and resolve leveraging the production
support and development teams.
As Software Engineer:
 24/7 Application Support(Production Support)
 Following set procedures for investigation of issues and escalating within prescribes SLAs.
 Administering the application servers(Production Servers)
 Monitoring service Interruption alerts and troubleshooting them as per SLA
 Handling the LIVE issues/Handling the Change Requests (CRs)
 Carrying out the Deployments & Sanity testing of the applications on every new release.
 Coordinating with interface teams and processing their requests
 Escalating serious/consistent problems to development/management for longer term resolution and fixes.
 Handling high severity production outages for all the supported applications.
 Scheduling/starting /stopping workflows/sessions through Informatica Power Centre.

4. Achievements:
 Bestowed with:
1) Certificate of Best Team.
2) Pat on the Back Certificate from the Manager so as to work on maximum cases generated in software
with expected quality and for giving valuable suggestions for work process improvements.
3) Played a key role in interacting with team members and managing Netmind (Telecom Fraud) Software
which generates cases. Cases are generated based on the usage and various other parameters which
upon working have to determine whether the subscriber is fraudulent or not.
4) Significantly contributed in giving valuable suggestions so as to improve work process improvements.
ACADEMIA
2010 Bachelor of Computers Application from D.A.V.I.M, Faridabad
2006 12th
from Central Board for Secondary Education, New Delhi
2004 10th
from Central Board for Secondary Education, New Delhi
CERTIFICATIONS
 ITIL V3 Foundation Certified.
IT FORTE
 Conversant with Windows, C, C++, Office Automation, MS Office and Internet Application
INDIVIDUALSNIPPETS
Date of Birth: 12th
July 1989
Linguistic Abilities: English and Hindi
Address: 35-07, South block, Bistari Condominium, Jalan 1/64D, PWTC, KL, Malaysia.