1. Heather Zink
4511 Buena Vista Lane, McKinney, TX 75070
HmZink7@yahoo.com (214) 641-0391
SUMMARY OF QUALIFICATIONS
• Exceptional customer service, business administration, organizational, and leadership skills
• Excellent verbal and written communication
• Promoted to multiple leadership positions
• 5+ years experience working with Excel and other Microsoft Office programs
• Acquired deeper cultural communication techniques through a study abroad program in Austria, Italy, and
Slovenia
EDUCATION
University of North Texas, Denton, TX
Bachelor of Business Administration Graduated: December 2014
Major: Organizational Behavior/Human Resource Management
Minor: Women’s Studies
EMPLOYMENT HISTORY
Mitel
HR Representative January 2016-Present
• Handle all issues through employee lifecycle including hiring, training, and terminations.
• Design and implement company policies and procedures
• Confer with management to develop and implement policies and procedures
• Maintain and update human resources documents
• Address employee relations issues such as work complaints and employee concerns
FleetPride
HR T/D & Data Specialist September 2015-January 2016
• Contributes to the design, implementation and ongoing sustainability of Learning Center and data
reports
• Develop training course materials in the Learning Management System
• Maintain and support a variety of reports through UltiPro and Excel including, but not limited to, People
Scorecard, Turnover, Headcount, Talent Acquisition, and Training reports.
• Organize new hire orientation and training programs for employees
• Evaluate training activities or program effectiveness
HR Administrator January 2015-September 2015
• Hire employees and process hiring-related paperwork.
• Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working
conditions, or promotion opportunities.
• Experienced training new employees on policies and procedures.
• Maintain and update human resources documents, such as organizational charts, employee handbooks or
directories, or performance evaluation forms.
HR Coordinator June 2014-January 2015
• Process and review employment applications to evaluate qualifications or eligibility of applicants.
• Select qualified job applications or refer to managers, making hiring recommendations when appropriate.
• Create job postings (internal and external) as requested and communicate position openings
• Process criminal background checks and drug screening in order to determine candidates’ hiring eligibility
• Ensure that all new hire documents are gathered and new staff member personnel files are complete