1. GEETHA SAINATH
•geesai@yahoo.com
•0091 94440-34015
Organizational Development • Success Oriented • Best Practices • Acquisition Leadership
Proficient personnel with extensive knowledge and experience in Travel Industry leading to consummate
achievements in multi-national organizations. An innovative problem solver, strong communicator, decision
maker and operations manager with abilities to contribute for a sustaining organizational growth.
* Customer relations *Tour Operations *Airport duty *Ramp Handling
*Travel operations *Domestic /International Air Travel Ticketing *Manifestation
*Visa Processing *Counter Sales/ check in *Trim and load
CareerObjective
Highly motivated and goal oriented person looking for a suitable position. Seeking an opportunity in the
organization to, display my positive attitude and hard work for the growth of the company
Interested to work in different profile like public relations officer, in export import organization or forwarding and
clearing agents.
PROFESSIONAL EXPERIENCE
BEACON VOYAGE, Chennai, India, a travel agency handling Air ticketing, Tours, Visas, Passports, etc.
2003-Till date
Handling domestic & international reservations, ticketing, constructing fares for corporate clients.
Developing and maintaining public relations with the corporate houses, government departments related to
tourism and Airport Authorities for facilitating my job responsibilities.
Managing overseas foreign tourists groups & individuals taking care of all their requirements i.e.
accommodations, transports, sightseeing’s, guides & others from the time of their arrival till departure.
Managing International & Domestic Travel arrangements of top executives of the organization viz. Visas,
Ticketing, Hotels & Ground Transport.
FRIENDS GLOBE TRAVELS LTD., Chennai, India, 2001-2003
Executive-International Department.
Attending end-user queries through responding to their calls about the product, guiding the Level 1 analysts
about the technical troubleshooting to be performed and ensure the resolution is achieved.
Starline Travels Ltd., LMW Group Company Chennai, India. 1999-2001
International Counter Assistant.
Handling domestic & international reservations, ticketing, constructing fares for corporate clients.
Pradeepa Travels, Coimbatore,India. 1996-1999
Managing overseas foreign tourists groups & individuals taking care of all their requirements i.e.
accommodations, transports, sightseeing’s, guides & others from the time of their arrival till departure.

2. GEETHA SAINATH
•geesai@yahoo.com
•0091 94440-34015
NEPC Airlines, Coimbatore,India. 1994-1995
Duty Officer – Airport.
Managing check-checkin counter, manifestation, Ramp Handling, Trim and load sheet
Preparation,etc.
Managing the complete pre-flight and post-flight operations inclusive of city office jobs.
East West Airlines, Coimbatore, India. 1992-1994
As a Traffic Assistant.
Managing check-checkin counter, manifestation, Ramp Handling, Trim and load sheet
Preparation, etc.
Managing the complete pre-flight and post-flight operations inclusive of city office jobs.
Indian Overseas Hosieries, Tirupur, India. 1991-1992
Export Documentation In charge.
Managing and controlling the productions, job works, checking for quality, packing and dispatching to container
All inclusive.
Activities in Customer Service Operations:
 Ensuring customer satisfaction by achieving delivery of service quality norms.
 Strategizing policies & procedures in the operating systems to achieve greater customer delight.
 Interview, train, supervise & evaluate support staff within unit. Supervise & conduct scheduling of
support staff. Provide direction, motivation and training to the team members.
 Direct and manage personnel functions including distribution of work assignments, personnel mentoring
and disciplinary actions.
 Overseeing smooth & scheduled implementation of brand standards so as to minimize gaps in actual
versus required standards.
Activities in Business Development:
 Implementing business strategies for tapping unexplored avenues, developing & expanding market
share towards the achievement of revenue & profitability targets.
 Managing sales operations; implementing sales promotional activities as a part of product launch, brand
building and market development effort.
 Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for
fine tuning sales & marketing strategies.
Academic Qualification
EDUCATIONAL CREDENTIALS ACADEMIC
Master of Business Administration INTERNATIONAL BUSINESS MANAGEMENT Madras University, India
Bachelor of Science in Computer Science Madras University, India 1991
EDUCATIONAL CREDENTIALS PROFESSIONAL
Certificate Course in Diploma in International Air Transport Association (IATA-UFTAA, Geneva). 1997
PROFFESSIONAL AFFILIATION
Certificate of Ab-Initio Training on Traffic Handling from EAST WEST Airlines Staff Training Centre.

3. GEETHA SAINATH
•geesai@yahoo.com
•0091 94440-34015
Certificate on Air Ticketing & Customer Services from School of Airlines (Division of Chandana International
Tours & Travels, Coimbatore).
Certificate in AMADEUS International on-line reservation system for 1 week training.
Key Skills and Strengths
 Capability to work under pressure.
 Very responsible in taking up the projects and deliver on time.
 Good research techniques providing necessary information.
 Good communication skills and effective use of it.
 Very flexible and punctual at work.
PERSONAL DETAILS
DOB : 15 March 1970
Gender : Female
Passport No : Z1761716
Passport EXP DT : 23.11.2019
Languages Known : English, Hindi, Telugu and Tamil