1. MR.ATULYA NIDHI
Email id- atulyanidhi@yahoo.com,contact-919642754488
PROFILE:
To progresstowardsmy careergoal of spearheadingoperationsandgeneral administration fora global conglomerate
whilst developing cross functional experience in client relationship management and overall organizational
development through exemplary leadership and resource management
EDUCATION
CertificationinProject Management, 2016
Manipal Global EducationServices,Bangalore,India
CertificationinDigital Marketing, 2016
Manipal Global EducationServices,Bangalore,India
Master’s inBusinessAdministration(MBA) Salesand Marketing 2008
Institute forBehavioral ManagementSciences, Chittoor, India
CertificationinRevenue Management, 2007
Cornell University,Ithaca,NewYork,USA
B.Sc. (Hotel Management) 2002
IHMCTAN Kolkata,India
CAREER GRAPH
Deputy General Manager- Operations, February 2015- Present
ApolloHospitalsEnterprise Limited,Hyderabad
Associate Director, July2011 –January2015
The Park Hotels,Hyderabad
ManagementTrainee to Front Office Manager, July2002 –June 2011
The Park Hotels,Visakhapatnam
PROFESSIONAL EXPERIENCE
Deputy General Manager Operations February 2015- Present
Apollo Hospitals, Hyderabad, India
OPERATIONS:-
 Responsible foroverallsmooth&efficientoperationalworkof the hospital andformulatingstrategies inline
withthe objectivesof the Organization.
 AssistCEOin executingAnnual OperatingPlanforthe organization
 Formulate departmental plansandprioritiestoaddressbusinessandoperational challenges
 Providingguidance andsupporttothe teammembersbyconductingtrainingsatregularintervals.
 Incorporate guestsatisfaction asacomponentof departmentmeetingswithafocusoncontinuous
improvementandprovidingfeedbacktothe staffsforthe better performance.
 Execute andsupportthe Hospital Service StandardsandBrandStandardsin lineswithJCIaccreditation.(Joint
CommissionInternational)

2. SALES FUNCTION:-
 EstablishHealthCheckupandWellnessCentreassteadyrevenue generatingareasforthe hospital
 Planand organize initiativeslike camps,seminarsandconferencestoincrease product-promotionparticipation,
doctor’sreferral.
 Relationshipmanagementwithkey companiesforcorporate alliances
RELATIONSHIP MANAGEMENT:-
• Developandmanage relationshipswithkeystakeholders,bothinternal andexternal.
• Nurture & maintainexcellentprofessionalrelationshipwithall Corporates,decisionmakers&keypersons.
FACILITY MANAGEMENT:-
• Liaise withHousekeeping,MaintenanceandSecurity departmentstomaintainhigheststandardsof upkeepand
hygiene
• Performroutine auditsof all guestfacilitiesandpublicareas
• VendorManagement
Associate Director June 2002 – January 2015
The Park Hotels, Visakhapatnam, Hyderabad, India
LEADING ROOM OPERATIONS TEAM
 Create and nurture an environment that emphasizes motivation, empowerment, teamwork, continuous
improvement and a passion for providing service.
 Understandemployee andguestsatisfactionresultsanddevelopinggame planstoattack need areas and expand
on the strengths.
 Supervise all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
MANAGING PROPERTY ROOMS OPERATIONS FUNCTION(S)
 Publishall guestsatisfactionresultsinatimelyfashionincludingall guest satisfaction forms, comment cards and
guest letters.
 Communicate/update all goals and results with employees.
 Meet semiannually with staff on a one-to-one basis.
ENSURING EXCEPTIONAL SERVICE
 Device and supervise procedures for higher levels of guest recognition and retention.
 Interact with guests to obtain feedback on quality of product, service levels and overall satisfaction.
 Respond to and handle guest problems and complaints with utmost attention.
 Empower employees to provide excellent guest service.
MANAGING PROFITABILITY
 Assist in performing required annual Quality and Financial audit with GM.
 Reviewfinancial statements,salesandactivityreports,andotherperformance data to measure productivity and
goal achievement and to determine areas needing cost reduction and program improvement.
MANAGING PROJECTS AND POLICIES
 Train staff and monitor adherence to all credit policies and procedures to reduce bad debts and rebates.
 Supervise same day selling procedures to maximize room revenue and control property occupancy.
 Ensure propertypoliciesare administeredfairlyandconsistently,disciplinaryproceduresand documentation are
completed according to Standard Operating Procedures
CUSTODIAN OF REVENUE MANAGEMENT FUNCTION
 Analyze periodical reports and assist Sales team in drawing pricing strategies
 Management of rate and inventory on all online channels
 Gather andanalyze statistic,yield information and all other relevant information to identify market and trends

3.  Oversee all RFPs, Online rate & inventory distribution, online promotions and competition data
 Authorize OTA contracts and commissions
CONDUCTING HUMAN RESOURCES ACTIVITIES
 Interview and assist in making hiring decisions.
 Support the developmental needs of others and coaching, mentoring, or otherwise helping others to improve
their knowledge or skills.
ADDITIONAL RESPONSIBILITIES
 Monitoringandrespondingto online feedback on Tripadvisor.com and other travel websites. Devising ideas to
encourage guests to post positive feedbacks on online channels
 Custodian of Loyalty Program (Preferred at The Park)
 Plan training program for staff and executives of the team
 Supervise Housekeeping department in absence of Executive Housekeeper
ACHIEVEMENTS
 Led the Operations team at Apollo Health City Hyderabad for JCI accreditation
 Spearheaded Revenue Team at The Park Hyderabad in achieving record revenues of Rs.3.6 crores p.a. from
electronic channels for the year 2013
 Selected on merit and for outstanding performance for a company sponsored intensive management program
to attend specialized courses on Revenue Management and Strategic Hospitality Management at the
prestigious Cornell University, Ithaca, New York. USA.
 Successfully executed and ensured smooth operations for many large scale corporate group movements such
as Tupperware (230 rooms), Ultratech Cements (220 rooms), Cox & Kings (200 rooms) and many more.
 Single handed set up Revenue section at The Park Visakhapatnam and The Park Hyderabad
 Effectively handled many high profile and celebrity visits like Salman Khan, Akshay Kumar, Ranbir Kapoor,
Deepika Padukone etc.
 Integral part of the hotel in organizing large scale and high profile events like Celebrity Cricket League, Movie
Shoots, New Year’s Eve Celebrations, Out Door Caterings (200–5000 pax) for HSBC, Reliance, Indian Navy etc
 Operated The Park Vembanad Lake, Cochin, as unit head during management crisis period for 6 months
 Laudedand praisedforextensive knowledge of PMS software – Opera and Prolific. Subsequently taken various
training sessions on their use and configuration in order to train the internal staff and making them equally
proficient in their usage
 Have been a part of the management team handling Hotel’s 5 Star classifications from FHRAI.
 Smoothly and efficiently handled high security ministerial delegations such President of India Fleet Review in
February 2006
 Successfully embarked additional responsibility of handling day Spa operations for 2 years at The Park
Visakhapatnam
SKILLS AND MISCELLANEOUS
 Date of birth: 05/06/1982
 Sex: Male
 Marital status: Single
 Language Proficiency: English, Hindi
 Computer skills: MS Word, MS Excel, MS PowerPoint, Email/internet
 Social Networks- LinkedIn, Facebook, Twitter, Instagram, Google+