1. SANJAN JOY
+91 7418070003
B4, Vadakumnathan
Tower, Peringavu, Near
Girija Theatre
Thrissur, Kerala
680022, India
sanjanjoy@gmail.com
“Sanjan Joy has proven
his worth! This top-
notch expertise in Sr.
Reservation/Customer
executive built a solid
team which increased
company revenue for
the latest quarter by
10-15%”
Bijoy Nambiar
Qatar Airways
Chennai, India
GOAL STATEMENT
To join in a team of well established Airline Customer
Care/Reservations/Sales Support/Sales. I'm eager to put my
customer care skills to use inspiring customer loyalty,
encouraging repeat business, and building long-term positive
relationships that will help increase revenue and promote
savings.
ACCOMPLISHMENTS
 Led as Call Centre Supervisor-Directed recruitment/training
and staff development initiates to maximise productivity and
revenue.
Led as station Frequent Flyer Coordinator-Successfully
increased Gold and Silver card members and supported to
achieve budget revenue.
Led as Qbiz station Administrator (Frequent Flyer Programme
for SME's)-Met monthly targets.
Provided maximum technical support to sales force to ensure
increased awareness of Airline products and services.
 Took proactive actions to increase load factor on poor
performing routes in coordination with revenue
management.
 Resolved issues relating to pricing and distribution.
 Maintained database for trade/corporate and responsible for
communications with them.
 Provided intelligence reports to management of competitive
airline products/services/practices.
 Provided reports on daily loads, advanced booking profile
and route performance to sales force to keep them updated
on load factors.
 Resolved all customer complaints in coordination with
Customer Care Department.
 Created more group queries with personal contacts and
managed to materialise maximum bookings.
 Implemented tele sale programme in station level.

2. SPECIAL SKILLS
 Servedasvolunteerforhelpingpoorcommunityin home townchurchparish.
EMPLOYMENT HISTORY
Sr. Sales Support: Qatar Airways,Chennai,India (2010 - 2015)
 Servicingexistingtrade accounts,ownSales Force.Obtainingdailyreportsandestablishing
newaccountsby organizingandplanning,dailyworkscheduletocall onpotential and
existingtrade accounts.
TicketingAgent: Qatar Airways,Chennai,India(2010 - 2007)
 Responsible forall counteractivitieslike makingvariousplansforwalkingcustomerssuchas
Reservations,Issuing tickets,handlingVIPclients.Converteachquerytorevenue.
CounterSupervisor: AmeeraTravel Network(GSA-PrincessCruise Middle East)-Riyadh,K.S.A (2006-
2007)
 PerformshighlyresponsibleCruise worldwidebookingsfor walk-insandAgentsall over
Middle East
Call Centre Supervisor:LinkAir,Croydon,London (2003 - 2006)
 Primarilyresponsible forsmoothoperationsof travel call centre,provide trainingand
developmenttotravel consultantsaspercompanystandards
Sr.Travel Consultant: AlsarhwingTravel Agency,Riyadh,K.S.A (1997- 2002)
 Responsible fornegotiating,initializing,establishandmaintainhealthyrelationswith
tourismsuppliersworldwideincludinghotel chains,touroperatorsand cruise operators.
Represents companyintravel/trade fairs,exhibitions.
EDUCATION
AirIndiaStaff College Mumbai,India
 Basic Certificationcourse inFaresandTicketing (1995- 1995)
KeralaInstitute of TourismandTravel Studies,Trivandrum, Kerala,India
 PostGraduate DiplomainTourismandTravel Studies (1993- 1995)
Mahatma Gandhi UniversityKerala,India
 Bachelor'sDegree inChemistry (1988- 1991)
ADDED VALUE
 Travelled extensivelywhile growingupina militaryfamily - enlargingmyworld-view.
CHARITY/VOLUNTEER SERVICE
Collecteddonationsforthe ChurchParishasa youthwingmember - increasingmyawarenessof
those whosuffer. (1986- 1991)