1. RESUME
Megha Matta
Mobile No: +91-9899874022
Mail Id : megha.delhi@yahoo.in
Career Objectives:
Work in a competitive environment, contributing to the long term plans of the company, with sharp
focusto developnewstrategies and giving them shape. To reach the decision-making level where the
“Mission Statement” is formulated and innovative ideas are explored, planned and implemented to
perfection.
Job Profile :
Yatra.Com : From Mar 2015 till July 2016
Travel Service Consultant
Roles and responsibilities:
 Handling domestic packages all over India.
 Resolving customer issues related to flights, hotels and packages.
 Assuring best quality service is being provided to the customer. A conscious effort is made to
move from Customer Satisfaction to Customer Delight.
 Dealing with Travel Guru vendor for hotels.
 Dealing with schedule changes of Airlines.
 An effective team leader with people handling skills as well as the ability to excel in fast-paced
environment.
 Handling Queries on the floor & Provide Roving support.
 Managing and Analyzing Team MIS
 Responsible for All Production & Quality Reports.
 DailyTeamhuddlesandweeklymeetingsare heldto discussanynew updatestoourwork profiles
as well as any other issues, which may affect our Teams performance.
Employment History:
American Express India Private Limited: From Sep 2012 till Mar 2015
Travel Analyst
Roles and responsibilities:
 Efficientknowledge of AmadeusandSabre whichincludeshandlingticketingqueuesand processing
fresh ticketing, exchange, schedule changes, RTW and invoicing of air, car & hotel bookings.

2.  Processing third party vendor bookings which includes AEV (American Express Vacations) , TUI ,
SUNNYCARS , VCK Cruises , HAL ( Holland America Line Cruises ) , AVIS , HERTZ , KUONI , THOMAS
COOK , NS HISPEED , TREINREISWINKEL , CLUB MED etc.
 Arranging payments for the vendors.
 Supported Manager in performing management functions such as staffing, training and reporting.
 Responsible for reporting which includes daily, weekly and monthly reports.
 Invested and resolved customer issues and complaints regarding operational matters over client
calls – handled all queries and client feedback in professional manner.
 Trainingand supportingourthirdpartyclients,teammembersandnew employees with functional
and technical queries.
 Processing online hotel and car bookings for the card members.
 Working and rectifying bookings on invoicing tools such as AGMand Citrix.
 Communicated with the Sabre support team and discussed all the issues on ongoing basis over
conference call.
 Designedandco-ordinatedtrainingprogramsforall employeesinordertoenhance workefficiency-
conducted training sessions and workshops to improve the work force and productivity of the
process.
 Maintainedcordial relationswiththe otherstaff (marketteam) andassisted them in resolving their
issues on priority basis.
 Monitored and managed operational activities such as internal QC, client calls.
Amadeus India Private Limited: From Dec’11 to Sep 2012
Helpdesk Executive
Roles and responsibilities:
 Handling functional queries of travel agents on Amadeus related to ticketing, exchange PNRs,
Cars, Hotels, &Travel Insurance.
 Trouble shooting technical & product queries of GDS. Preparing reports, Offline
Troubleshooting of leading travel portals using Amadeus as there backend GDS.
 Troubleshooting online ticketing errors.
 Quality checking of offline/online bookings and rectify the errors.
 Achieving Targets.
Professional qualification:
 Travel and Tourism Course from YMCA and IATA certified from Kuoni Academy , CRS Training
(Amadeus ) from Bird Academy with over 3 years of experience in GDS and Travel & Lifestyle
dept. of leading MNC.
 Currently working with American Express India Pvt. Ltd. as Travel Analyst.
 Pursuing Spanish from Instituto Cervantes from Year 2014 till now.
 Provenperformerwithanexcellenttrackrecordinhandlingcustomerqueries, airline, car & hotel
reservation, travel process migration & training.
 An enterprising leader with strong analytical, problem solving & organisational skills
 Possess rich functional experience of GDS – Amadeus, Sabre and Abacus

3.  Certified Switzerland Destination Management Module training in association with the Swiss
Embassy.
Academic Credentials:
Degree Board Duration
Travel and Tourism Course YMCA 2009-2010
IATA Kuoni Academy 2010
CRS Training (Amadeus ) Bird Academy 2011
B.COM(P) SPM, Delhi University 2008-2011
Sr. Sec. School St. Francis De Sales School 2006-2008
Hr. Sec. School St. Francis De Sales School 2006
Pursuing Spanish Instituto Cervantes 2014 – till present
Languages Known:
English Proficient
Hindi Proficient
French Beginner
Spanish Beginner
Strength:
 Quick learner, Confident and Leadership Quality.
 Strategize & implement ways to achieve targets.
 Adapt changes very quickly and fond of travelling. Comfortable in re-location and business visit.
Personal Vitae:
Date of birth : 10th
May 1990
Father’s Name : Mr. Naresh Kumar Matta
Hobbies : Travelling, Shopping , Dancing and Singing
Present Address : DB – 61E , Hari Nagar, New Delhi - 110064
Date: Megha Matta
Place: New Delhi