1. Barbara Sylvester
1426 Juniper Drive Phone: 928-910-6072
Chino Valley, AZ 86323 barbsyl1@yahoo.com
Summary: Seasoned conscientious, professional with over five years of exceptional inside sales service and
logistics management. Quick learner, solid work ethic, poised and professional phone manner,
focused on accuracy and attention to detail.
Professional Skills: Inside Sales, Key Accounts Relationship Management, Sense of Urgency, Organized and Dependable,
MS Office and Computer Skills, Typing 95 WPM
Experience: Pro-Line Industrial Workbenches 10/11 – 2/16
Inside Sales
Managed daily in-bound sales requests and service issues
Conducted Shipping quotes, scheduled freight and reconciled logistical discrepancies
Generated and negotiated Quote Requests for distribution clients nationwide
Provided exceptional relationship management and complaint resolution
Compiled daily sales and logistic reporting for management
BJ’s Wholesale Club 07/10-10/11
Inside Sales and Customer Service
Processed new and renewing club memberships
Promoted timely and seasonal sales initiatives
Processed product sales, returns and exchanges
Provided exceptional customer service for telephone and inside sales
Catholic Charities 12/07-02/09
Coordination Manager
Provide transportation to/from supervised visits
Observed and reported progress of clients to CPS Case Managers
Instructed clients via role modeling and education activities
Prepared and supervised case management records
BJ’s Wholesale Club 04/05 – 12/07
Inside Sales and Customer Service
Processed new and renewing club memberships
Promoted timely and seasonal sales initiatives
Processed product sales, returns and exchanges
Provided exceptional customer service for telephone and inside sales
City of Prescott, AZ Parks and Recreation 6/04-12/04
Assistant Planning Manager
Supervised the Teen Zone for youth activities and programs
Managed the planning and implementation of new initiatives
Manages government records and community changes
Education:
Medical Transcription, Coding and Billing, Career Diploma Ken Foster Institute 2009
Real Estate License, Phoenix, AZ 2001
Completed Arizona Women’s Education and Employment Prescott, AZ 1990
Graduate Grand Canyon High School, Grand Canyon, AZ 1984
