Resume

1. Ashley K Kumar
3900 Crosby Drive - Lexington, KY 40515
(937) 829- 5588
ashleykkumar@gmail.com
Education
University of Kentucky
 B.A. Communication with focus in Business; December 2014.
 Study Abroad Summer 2014: Crisis Management in Dublin, Ireland
Summary of Qualifications
Profiles and Highlights
 Over 10 years of professional experience in hospitality and customer relations.
 Exceptional communication and interpersonal skills; commitment to customer satisfaction and
relationships.
 Outgoing personality with strong leadership and teamwork skills as well as crisis management
experience.
Relevant Skills
Management
 Responsible for both openings and closings.
 Oversaw daily operations as well as working closely with vendors and service technicians.
 Proficient with keeping accurate records and inventories in order to maintain appropriate stock levels.
 Created and implemented a training manual for new employees.
 Oversaw 15-30 employees during shifts at a high volume restaurant.
Marketing and Promotions
 Responsible for planning and overseeing any parties or events with more than 15 guests.
 Increased bar sales 17% within first 4 month of management.
 Created and promoted 8 special events at Manhattan Harbor’s The Reef bar and restaurant successfully
raising thousands of dollars for charities over 2 years of employment.
Customer Service
 Gained experience while working in both family and bar restaurant settings. Created and maintained
customer relations by interacting professionally with very diverse clientele.
 Received high evaluations for customer service skills and sales at Chili’s. Given responsibility by
management to hire and train new staff members. Recognized for excellence in both crisis situations as
well as customer complaints, selected to lead shifts and oversee all front of house staff within first 3
months of employment.
Technological Proficiencies
 Proficient with Microsoft Office.
 Proficient with POS systems
Work Experience
 Manager and Event Coordinator : Hall’s on the River (November 2014 – Present)
 Marketing and Sales: Victory Supply Inc.
 Bartender : Village Host Pizza and Grill
 Marketing and Promotions, Shift Manager : Manhattan Harbor, The Reef Bar and Restaurant

2.  Shift Manager, Server : Chili’s Restaurant