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Olivia G. Ramsey
18B Pine Cove (434) 251-4018
Mount Laurel, NJ 08054 ogramse88@yahoo.com
Objective: To reach out and serve as a quality member in a successful organization,
while working with others towards a common goal, as well as demonstrating actions and
attitudes consistent with the mission of the organization.
Education
Virginia Polytechnic Institute and State University
Blacksburg, VA 24060
- Graduated with Bachelor of Science in Business, with concentrations in
Management and Marketing, in December 2010
- Overall GPA: 3.6
- Dean’s List
- Pamplin Scholarship Recipient
Galileo Magnet High School
Danville, VA 24541
- Advanced Studies Diploma, with two I.B. Certificates, in June 2006
- Honor Graduate, Graduate of Distinction
Organizational and Communication Skills
- Proficient with Microsoft Office
- Worked with VTU (Virginia Tech Union), a diverse social organization with
multiple committees that provides services/entertainment to the community by
hosting various large-scale events
- Experienced with formal and informal presentations, varying from persuasive
product/ad pitches to informative analyses and evaluations of particular brands,
products, strategies, etc
- Continuously bridge the gaps between policy holders, insurance adjusters, and
repair facilities to ensure proper costs, billing, repair times, and customer service
is maintained throughout the rental process
- Promote & demonstrate top customer service as a main part of my business, both
with customers and referral partners, to ensure growth of all businesses
Industry and Field-Related Skills
- Developed marketing plan for localized VA business by exploring and analyzing
various branding and pricing strategies, defining relevant market segments,
examining various marketing mediums, and conducting a financial analysis based
on a set budget
- Developed effective employee training design for Cabo Fish Taco, as part of in-
depth group project involving organizational analysis, needs assessment, budget
restraints, and realistic objectives
- Performed analyses of and developed strategies based around marketing mixes
associated with various brands and strategies
- Demonstrated excellent knowledge/understanding of Enterprise’s Per Unit
Analysis to complete a 12-month management training program
Previous Employment
Enterprise Rent-A-Car
October 2012 – Present
*Assistant Manager
- Managed fleet of 110-150 vehicles in Somerdale, NJ
- Office scored top customer service numbers in Philadelphia region for multiple
consecutive months in 2014-2015
- Managed/trained employees who ranked in top of regional employee comparison
reports
*Management Assistant
- Completed Management Trainee program
- Ranked in top 10 of Employee Evaluation Report
- Top sales employee in region for June, July, & August 2013
- Developed & trained new employees
- Managed Geico ARX branch – responsible for relationships with customers, body
shop, and insurance agents/adjusters, as well as all billing and fleet operations
Cabo Fish Taco - Blacksburg, VA 24060 (540) 552-0950
March 2010 – August 2012
Position: head server/hostess
- Became proficient at public communications, working efficiently in a hectic
environment, addressing/overcoming unforeseen obstacles in a timely manner,
providing superior customer service, and all that is involved in running a
successful restaurant
- Trained new employees with regards to menu items, computer use, customer
service, and everyday operations
- Developed weekly, comprehensive schedule for all servers
- Reviewed incoming applications and played role in hiring new employees
Supervisor:
Gary Walker Phone: (704) 293-1250
Roxboro Country Club
260 Club House Road, Roxboro, NC 27574
April 2008 – June 2009
Responsibilities: customer service, managed money and inventory associated with
food/beverages, ran office register, assisted with tournaments, golf cart maintenance

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OliviaRamseyResume2015

  • 1. Olivia G. Ramsey 18B Pine Cove (434) 251-4018 Mount Laurel, NJ 08054 ogramse88@yahoo.com Objective: To reach out and serve as a quality member in a successful organization, while working with others towards a common goal, as well as demonstrating actions and attitudes consistent with the mission of the organization. Education Virginia Polytechnic Institute and State University Blacksburg, VA 24060 - Graduated with Bachelor of Science in Business, with concentrations in Management and Marketing, in December 2010 - Overall GPA: 3.6 - Dean’s List - Pamplin Scholarship Recipient Galileo Magnet High School Danville, VA 24541 - Advanced Studies Diploma, with two I.B. Certificates, in June 2006 - Honor Graduate, Graduate of Distinction Organizational and Communication Skills - Proficient with Microsoft Office - Worked with VTU (Virginia Tech Union), a diverse social organization with multiple committees that provides services/entertainment to the community by hosting various large-scale events - Experienced with formal and informal presentations, varying from persuasive product/ad pitches to informative analyses and evaluations of particular brands, products, strategies, etc - Continuously bridge the gaps between policy holders, insurance adjusters, and repair facilities to ensure proper costs, billing, repair times, and customer service is maintained throughout the rental process - Promote & demonstrate top customer service as a main part of my business, both with customers and referral partners, to ensure growth of all businesses Industry and Field-Related Skills - Developed marketing plan for localized VA business by exploring and analyzing various branding and pricing strategies, defining relevant market segments, examining various marketing mediums, and conducting a financial analysis based on a set budget
  • 2. - Developed effective employee training design for Cabo Fish Taco, as part of in- depth group project involving organizational analysis, needs assessment, budget restraints, and realistic objectives - Performed analyses of and developed strategies based around marketing mixes associated with various brands and strategies - Demonstrated excellent knowledge/understanding of Enterprise’s Per Unit Analysis to complete a 12-month management training program Previous Employment Enterprise Rent-A-Car October 2012 – Present *Assistant Manager - Managed fleet of 110-150 vehicles in Somerdale, NJ - Office scored top customer service numbers in Philadelphia region for multiple consecutive months in 2014-2015 - Managed/trained employees who ranked in top of regional employee comparison reports *Management Assistant - Completed Management Trainee program - Ranked in top 10 of Employee Evaluation Report - Top sales employee in region for June, July, & August 2013 - Developed & trained new employees - Managed Geico ARX branch – responsible for relationships with customers, body shop, and insurance agents/adjusters, as well as all billing and fleet operations Cabo Fish Taco - Blacksburg, VA 24060 (540) 552-0950 March 2010 – August 2012 Position: head server/hostess - Became proficient at public communications, working efficiently in a hectic environment, addressing/overcoming unforeseen obstacles in a timely manner, providing superior customer service, and all that is involved in running a successful restaurant - Trained new employees with regards to menu items, computer use, customer service, and everyday operations - Developed weekly, comprehensive schedule for all servers - Reviewed incoming applications and played role in hiring new employees Supervisor: Gary Walker Phone: (704) 293-1250 Roxboro Country Club 260 Club House Road, Roxboro, NC 27574 April 2008 – June 2009 Responsibilities: customer service, managed money and inventory associated with food/beverages, ran office register, assisted with tournaments, golf cart maintenance