This resume is for Christine Bowles, an Administrative Assistant with over 20 years of experience in customer service, administrative, and secretarial roles. She has strong skills in Microsoft Office programs and bookkeeping software. Her work history includes roles as an Administrative Assistant, Receptionist, Office Administrator, and Legal Secretary. She is seeking a permanent position where she can utilize her skills and experience providing exceptional customer service and administrative support.

1. CHRISTINE BOWLES
 #1208 – 36 East St., Oakville, ON L6L 5K2  Home: (905) 469-2220  Cell: (289) 795-8929
 Christine.bronteharbour@hotmail.com
PROFESSIONAL SUMMARY
Dedicated, enthusiastic and customer service-oriented Administrative Assistant looking to find a permanent
home with a reputable organization. Committed to delivering exceptional customer service while producing
excellent results. Computer-savvy, excels at prioritizing and completing multiple tasks simultaneously.
SKILLS
• Advanced in MS Word, Excel, Outlook • 10+ years Customer Service
• Proficient in MS PowerPoint, QuickBooks • 10+ years Client Confidentiality
• Self-taught MS Access • Strong attention to detail
• Types 65 wpm • Strong time management
• Self-directed • Team Player
WORK HISTORY
Administrative Assistant/Receptionist Sept. 2015 – Jan. 2016
Prombank – Mississauga, ON
(Left to assist with family member’s transition to Long Term Care)
• Promptly answered all incoming calls on multi-line phone and provided required assistance
• Monitored electronic mail for urgent notices, offers to lease
• Assisted Property Manager with time-sensitive preparation of: lease agreements, offers to lease,
brochure listings of available properties (Word, Paint)
• Recorded and maintained all necessary tenant information, including rent collection (Excel)
• Drafted and distributed correspondence to tenants (Word)
• Handled tenant concerns as they arose
• Filing
Receptionist/Administrative Assistant Dec. 2014 – Mar. 2015
Creditron – Oakville, ON
(3 month contract)
• Promptly answered all incoming calls on multi-line phone and transferred to appropriate parties
• Warmly greeted and welcomed visitors;
• Daily distribution of customer support surveys, monitored and tracked responses in Excel report and
escalated issues as required;
• Updated customer information in database (NetSuite)

2. Christine Bowles – Resume
Page 2 of 2
• Kept detailed record of all inbound & outbound mail and courier shipments (in Excel)
• performed light housekeeping duties (making coffee, loading and unloading dishwasher); and
• Provided administrative support to various departments
Office Administrator & Customer Service Insurance Agent Jan. 2002 – May 2012
Rogers and Archer Agency – Kingsport, TN, USA
• Assisted husband with day-to-day operation of owned agency;
• Prepared payroll, general ledger, and monthly and yearly reports using QuickBooks;
• Hired, trained and supervised employees;
• Acted as liaison between client & company;
• Worked closely with underwriting departments to ensure quality book of business;
• Identified and met the needs of our represented companies and our clients, while protecting client
confidentiality;
• Prepared bank deposits;
• Uploaded new policies and processed endorsements, cancellations and reinstatements;
• Filing
Legal Secretary Jan. 1994 – June 1998
Tory, Tory, DesLauriers & Binnington (now Torys) – Toronto, ON
• Proofread documents with meticulous attention to detail and submitted to attorneys for review;
• Assisted in maintaining client files with utmost confidentiality;
• Coordinated and scheduled meetings and telephone conferences;
• Composed and revised letters and legal documents under strict time constraints;
• Prepared attorney's expense reports;
• Prepared PowerPoint presentations for client meetings;
• Legal transcription; filing
EDUCATION
Office Administration Diploma – Legal Programme
Sheridan College – Oakville, ON
High School Diploma
Queen Elizabeth Park School – Oakville, ON

3. Christine Bowles – Resume
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PREVIOUS WORK HISTORY
• Hiatus from workforce, completed caregiving for family member Mar. 2015 – July 2015
• Hiatus from workforce, full-time caregiving for family member Dec. 2012 – Sept. 2014
• Sold our agency and moved back to Ontario June 2012
REFERENCES & LETTERS OF RECOMMENDATION
• Available upon request