1. Work Experience
Ledcor Technical Services – Alberta Falcon Prime (Acting) (2015-
present)
 Responsible for Fibre Coversions across all 8 communities
 Respond and act on all Falcon Escalations with the GCM team
 Coach technicians to reduce the amount of repeats and incompletions
 Assist and coach technicians to complete their jobs at a Telus and LTS 5 star level
 Inspect and coach technicians on health and safety as well as installation and repair standards
 Work directly with our customer (Telus) to ensure our customer is happy with our
performance and product delivery at all times
 Actively participating in the Ledcor Gold Flag program as an acting Regional Manager
 Represent Ledcor in weekly customer (Telus) meetings
Bryan Harper
780-293-7605
Bryan.Harper@ledcor.com
Career Objective
To utilize and apply my abilities, experience, skills and passion towards growing
in a career with a respected company such as Ledcor.
Related Qualifications
 Ledcor Alberta Falcon Prime (Acting)
 Ledcor Field Technician/ Contracted TELUS installer
 POTS, ADSL, TTV and Gpon trained for installation and repair
 Residential and Business installations and repair
 Valid Class 5 Driver’s License

2. Ledcor Technical Services – Field Technician (2012-2015)
 Providing the TELUS 5 Star excellence with every customer
 Responsible for ensuring all TELUS equipment is always installed and operating at the best
quality
 Optimize every opportunity to promote the latest in TELUS technology, products, and services
Yeg Dance Club – Partner/Operations Manager (2013-present)
 Maximize profitability by prebooking customer reservations
 Organize and maintain customer hospitality procedures
 Maintain inventory and cash balance
 Create marketing and promotional ideas and activities
 Handle disputes in a discretionary manner when required
 Develop and increase excellent customer rapport
Rumors Ultra Lounge – General Manager (Rumors Ultra 2012-2013)
 Responsible for hiring and managing all staff
 Generate weekly schedule for all staff
 Manage man hours to maintain profitability
 Maintain inventory and cash balance
 Create marketing and promotional ideas and activities
 Handle disputes in a discretionary manner when required
 Develop and increase excellent customer rapport
Diesel Ultra Lounge - General Manager (2007-2012)
 Responsible for hiring and managing all staff
 Generate weekly schedule for all staff
 Manage man hours to maintain profitability
 Maintain inventory and cash balance
 Create marketing and promotional ideas and activities
 Handle disputes in a discretionary manner when required
 Develop and increase excellent customer rapport
Education and Training
2009-2009 Proserve Liquor Training Edmonton, Ab
2010-2010 Protect Security Training Edmonton, Ab

3. 2005-2005 Hi-Lift Forklift Training Hamilton, On
Received my forklift safety training certificate
2003-2003 Drive Clean Training Facility Mississauga, On
 Completed a 12 hour training course. 4 hours of equipment training, and 8 hours of
environmental, safety and complete knowledge of the program as well as customer relations
 Obtained my Ontario certification for Drive Clean Inspections
2002-2002 Mohawk College (Fennell Campus) Hamilton, On
 Attended a 3 level AC Delco Automotive Electronics Course
 Completed the first level of the three term in-school program (common core) for automotive
repair specialists
1998-2002 Sir Winston Churchill Secondary School Hamilton, On
 Ontario Secondary School Grade 12 Diploma
Volunteer Experience
University of Alberta Hospital Foundation – Festival of Trees 2012
Stollery Hospital Foundation – Penny Count 2012
References
Available upon request