1. C.V
Personal Data
Name : Mohamed Farid Abd el-Haliem.
Birth date : 01/10/1981.
Address : 43 building ; flat 9 ; 6 Quarter
6th October city ,Giza, Egypt.
Phone № : +966542347406
Marital status : Married
Military status : Exempted
Nationality : Egyptian.
E-mail : mfarid_eng2014@yahoo.com
Education Background
University : Helwan university.
Faculty : Engineering Faculty.
Department : Communication & Electronics Dept.
Degree Acquired : B.Sc. in Electronics Engineering.
Bachelor of : May 2003.
Rate of Appreciation : Good.
Skills
-Perfect knowledge of MS Office & Oracle Application & SAP
- Hardware Installation & Maintenance of Computer Component.
-Leadership skills
-Time Management
-Decision making
-Ability to learn and adapt
-Result oriented
-Developing others
-Problem solving
-Proactive and flexible
-Stress management
-Administration and organization
-Knowledge & experience of lean manufacturing techniques
Language
- Arabic: Mother tongue.
-English: good spoken & written

2. Training Course
 Certified lean manufacturing Brown belt from TSD at 2011
(6S- PDCA Problem solving - Error proofing – Standardized work-
Process flow analysis –visual factory-pull system)
 Samsung AV Training on DTV and Audio Product (Samsung Dubai)
 Effective negotiation skills .
 People management plan & appraise performance..
 problem-solving & decision-making .
 Lessons from Japan (quality circle & teamwork )
 Samsung Parts operation Management training ( Samsung Dubi)
Professional Experience
 Current Position :
 Service Centers Managers
- From 9/2014 until now
- Company Name : Saco (Saudia Company for Hardware )
 Responsibility :-
Manage & Control all Processes from Customer Call till
Claims , that included Parts Operation
The current job duties:-
 Monitor daily work flow and review work methods & procedures
 Review and submit monthly reports and KPI’s
 Ensure continuous improvement of the KPI’s
 Spare parts handle (forcasting -Purchase Order )
 Develop and implement quality control systems
 Analyze quality control & maintenance reports to detect KPI gaps
 Ensure effective communication and coordination among
the staff.
 Develop an effective training plan for all staff and ensure its
execution.
 Ensure that the waste removal process is done timely and
effectively.
 Develop and implement cost effective systems of control over
capital, operating expenditures and manpower cost.

3.  Samsung Service Brand Manager
- From 1/6/2013 until 1/9/2014
- Company Name : Goldiservice .
- Responsibility :-
Manage & Control all Processes from Customer Call untill
Claims , that included Parts Operation
Duties :-
 PIC.with Samsung Egypt Company
 Brand Call center Manager ( creation tasks)
 Brand Service tracking Manager (follow up pending Tasks)
 Brand claim & audit manager & Brand KPI's improving
 Review and submit monthly reports and KPI’s
 Ensure continuous improvement of the KPI’s
 Technical Training improving Project Manager
 Spare parts handle (forcasting-bayback-Purchase Order)
 Develop and implement quality control systems
 Analyze quality control & maintenance reports to detect KPI gaps
 Monitor daily work flow and review work methods & procedures
 Ensure effective communication and coordination among
the Brand staff.
 Develop an effective training plan for all Brand staff and ensure
its execution.
 Ensure that the waste removal process is done timely and
effectively.
 Develop and implement cost effective systems of control over
capital, operating expenditures and manpower cost.
 AV Technical support Manager:-
- From 1/2/2012 until 1/6/2013
Duties :-
 Instructor for global brands (Samsung AV Product)
 Technical supervision of the AV technicians in Maintenace
 Preparation of training courses for technicians & Authorized
Service centers
 follow-up with the factories to avoid manufacturing defects &
follow up the faults of new products .
 follow-up & investigation equipment technicians & the rate of
spareparts consumption

4.  Visit the centers to follow up through the technical level of
performance, equipment & the presence of new technical
information with them
 Report on performance (Total Back calls) & an assessment of the
technicians & Authorized Service centers.
- Report on Sets defect & raise to HQ every 3 months
- Conduct weekly, monthly meetings with the Technicians staff to
discuss progress, status and identify issues and obstacles.
 Customer Service Manager :-
- From 1/5/2011 until 1/2/2012
 Responsibility :-
Manage & Control all Processes from Customer Call until Claims
 AV Technical support Engineer :-
- From 1/1/2004 until 1/5/2011
Duties :-
- Maintenance of TV- LCD-Plasma-PC Monitor-Microwave
- supporting of technicians for repairing the sets
- provide technical support for technicians & ASCs
- update the factory with common faults
- Make Training Course for new technicians
- prepare the serviceable part list for new sets
- Check for replacement for not available spare parts
- Training members of the Call Center (agent & team leader)
 AV Maintenance Engineer
- From 1/10/2003 until 1/1/2005
Duties :-
- Maintenance of TV- LCD-Plasma-DVD-Home theater -Microwave –
Vacuum cleaner sets
Experiences
 AV Maintenance Engineer - the period (10/2003 – 1/2005)
 AV Technical support Engineer -the period (1/2005 – 5/2011)
 Customer Service Manager - the period (5/2011 – 2/2012)
 AV Technical support Manager -the period (2/2012-6/2013)
 Samsung Service Brand Manager -the period (6/2013-9/2014)
 Service Centers Manager -the period (9/2014- now)
 Years of Experience: 12 years
( Management 4.5 Years – Technical 7.5 Years)