Marissa Berry is seeking a management intern position utilizing her skills in customer service, problem solving, and ensuring stress-free experiences. She is expected to graduate from West Chester University in May 2017 with a degree in Business Management and has worked in several customer service roles. Her experience includes waitressing, camp counseling, retail, and hospitality jobs where she has developed skills in teamwork, training, upselling, relationship building, and handling difficult customers.

1. Marissa Berry
21 Heidelberg Ct, Bernville, PA 19506
(610)507-7327 • MB791166@wcupa.edu
Objective Seeking a position as a management intern utilizing my skills and
experience in dealing with many different types of clientele, problem solving
and ensuring all customers have a stress-free and memorable experience.
Education West Chester University of Pennsylvania
Expected Graduation: May 2017
Major in Business Management
Dean’s List
Goldey-Beacom College
Fall 2012- Spring 2013
Work Experience
Barnaby’s of America, West Chester, PA, April 2014- Present
Waitress
• Implement a strong sense of teamwork among coworkers
• Assist with the training program of new hires
• Provide customers a great serving experience, while using upselling skills
• Establish good relationships with customers to encourage their return
Berks Nature- Reading, PA 2013-2015 Seasonal
Arts and Crafts Director/Camp Counselor
• Managed groups of 25-30 children efficiently and responsibly
• Organized lesson plans that were due on a weekly basis
• Connected with campers and enhance their learning experience
• Provided feedback directly to parents regarding their child’s behavior
Office Depot, Reading, PA June 2013 – August 2014
Copy & Print Depot Specialist/Cashier
 Performed efficient customer service skills
 Practiced proficient skills in Microsoft Word, Excel and Publisher as well
as operated several printers
 Completed projects in a timely manner, tailored to the customer’s specific
needs
 Utilized skills to help frustrated customers finish their tasks with ease and
on time
 Worked with UPS and USPS mailings/shipments for customers, as well
as the store
Timothy’s Riverfront Grill Wilmington, DE January 2013 – June 2013
Hostess
 Engaged with customers immediately to ensure they were in a welcoming
environment
 Solved complaints and problems with both customers and coworkers in a
professional manner
 Answered phones and managed takeout orders in a timely, organized
manner
Koziar’s Christmas Village Bernville, PA 2011-2014 Seasonal
Customer Service Specialist
 Handled unhappy/impatient customers with smiles and reassurance
 Worked with large crowds, children included
 Assisted with off season preparations such as inventory, product
placement and creating attractive displays
 Communicated with coworkers and supervisors to suggest improvements
to the business