1. MELISSA OWEN
1116 CollegeAvenue
Shelby,NC 28152
Contact(704)284-8938
e-mail mbristol74@yahoo.com
SALES & MANAGEMENT CAREER PROFILE
Seeking to Utilize knowledge, skills, and experience in any field that allows room for growth and
advancement with a prospective employer
Dependable, Results-focused, quality-driven professional with extensive experience in business and operational
development positions, demonstrating consistent achievement of objectives, strong sales and service skills, and
dedication to organizational goals. Advanced presentation and relationship development abilities.
Core Knowledge & Skill Areas:
 Customer Relationships  Business Law Applications  Other Business Courses that
enforced prior experience in
Business ethics, Business
Math, and Business
Management
 Contract Negotiations  9 + Years in Retail and
Management  Awarded for Distinguished
Senior Student at Gardner-
Webb University in 2012.
 Computer Hardware  5 months of extensive people
training.
 Computer Software
.
 Associates of Applied Science
Degree in Information Systems
Technology.
RELEVANT
EXPERIENCE
Gaps in employement were intentional to spend time at home with my small children and go
back to school full time. Left Wal-Mart in 2010 to attend school that summer and Graduated
from Gardner-Webb University in December 2014. Started at the Children’s Place in April.
Cracker Barrel Old Country Store October 2014 – Present
Retail Store Manager
I hold full responsibility for merchandising, operations, training and maintaining high
functioning sales team members. Held accountable for four metrics to include sales to plan,
conversion to plan, units per transaction to plan and average dollar sale to plan.
I work closely with the Restrauant General Manager in order to maintain a smooth business
dynamic for the guest which includes a five star guest experience from dining and shopping
our uniqe products in the gift shop.

2. The Children’s Place April 2014-October 2014
Store Manager
Had good success with the store however, was recruited by Cracker Barrel to work in the gift
shop. The features and benefits for Cracker Barrel highly outweighed the features and benefits
of The Children’s Place. I worked a notice and left in good standing.
Wal Mart Corporation June 2001 – September 2010
Assistant Store Manager (2002-2010)
Photo Connection Center Manager (2004 – 2006)
Connection Center Department Manager (2003 – 2004)
Photo Center Lead Associate (2001-2002)
Held Full Responsibility for the One Hour Photo and Connection Center, and then
promoted to Assistant Store Manager which included the following:
 Controls to Protect company assets which included increased security, analyze data and
paperwork to prevent shrinkage, and communicated daily with associates to train on
proper controls.
 Full financial responsibility to monitor costs and increase sales and profit. I analyzed the
profit and loss statements and had a plan of action for any exceptions.
 Supervised, trained, coached for improvement and for success employees in a high paced
service areas and throughout the store.
 Overseen instock, pricing integrity, and solved customer and employee issues.
 Enforced compliance rules and regulations which included Integrated Pest Control,
inventory control and compliance, pricing integrity, food temperature and cleaning
compliance.
 Won the best performing store out of fourteen stores for the year for overall performance,
profit, sales, and associate knowledge and growth.
 Actively involved in the community with a local lunch buddy program, relay for life, and
teaching students about photo processing to promote a good repor with the community
for my organization.
 Appointed Childrens Miracle Network Manager a nonprofit organization leader. As a
leader my duties for management included organizing all events through allocating the
resources needed to earn funds and volunteering to participate in events for the Network.

3. PROFESSIONAL
DEVELOPMENT
Gardner-Webb University, Boiling Springs NC
December 2013 graduation with a Bachelor’s degree in Business Administration.
Professional Development:
 Awarded Distinguished Senior in 2012 for havingone of the top grade point averages in
the senior class.
PROFESSIONAL
DEVELOPMENT
Isothermal Community College; Spindale NC
Graduated on May 11, 2001 with an Associate of Applied Science degree in Information
Systems Technology.
Professional Development:
 Member of Phi Beta Lambda (Professional Business Organization)
 Member of Phi Theta Kappa (National Honors Society)
 Lead a class project for Isothermal Community College to research the implementation of
a Kiosk Information Center. I lead my team through three phases of the Systems
Development Life Cycle. This project required organized team work to approve a Kiosk
for our Library in a real life situation.
 Worked on a class project to design a mock Databasein MS Access 2000 thatincluded a
switchboard and Visual Basic programming.
Placed third in the 47th Annual State Leadership Conference in Raleigh for designing the chapter Website for
Isothermal Community College.